Frequently Asked
Questions

Q: The software is showing an error while generating e-invoice. How to check what is the exact issue?

If you are unable to generate e-invoices and keep encountering errors, you can check the following. Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned. Step 2. Ensure that the GSTIN number is correct and validated. Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master. Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover. Step 5. Sales voucher numbers cannot start with zero. Step 6. Sales voucher numbers cannot exceed 16 characters. Step 7. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master. Step 8. In the transport window, specify the location and pincode. Step 9. If the invoice is 'bill to ship to,' check the details in the billing and shipping window. Step 10. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT.

Q: How can I generate an e-invoice and e-way bill for selling goods from one state to another? What is the process?

To generate an E-invoice or E-way bill from BUSY, follow these steps: Step 1: Go to the Administration menu and then click on Configuration. Step 2: Select Features and Options. Step 3: Click on GST/VAT, then enable the E-invoice requirement and specify the 'from' place and pincode. Step 4: Log in to the E-invoice portal, then click on API registration. Step 5: Click on Create API user and select GSP IDs Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited. Step 6: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-invoice portal, then validate them successfully. Step 7: Go to Configuration, then click on Voucher Series Configuration. Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving. Step 9: Choose the voucher in which you want to create and save it. An option will appear to generate E-invoice and E-way bill while saving, and you can generate it after entering all necessary details.

Q: I am unable to generate or print the Eway bill in BUSY. What steps should I follow to print these?

Make sure to do the following configuration properly in BUSY for generating the E way bill. We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP. Pls Follow the Below Steps in BUSY: Step 1: Check your model of BUSY as you have Basic or Standard. Step 2: Administration Step 3: Configuration Step 4: Features and Options Step 5: GST VAT option Step 6: Enable the E Way Bill and Mention the GSP Credentials. Step 7: Mention the Eway Bill Configuration details of your Company. Step 8: Enable the transport details for Local and save it Step 9: Voucher Series Configuration Step 10: Select required Voucher Type & Series. Step 11: Enable the transport details for Central Step 12: Enable the generate eway bill after saving the voucher. Step 13: After saving the voucher, Window will popup for e way bill generation. Note : In Account and Item master,Mention the required details for Eway Bill Generation. Item Master : HSN Code, Correct Tax Category Account Master : Station, Pincode, Distance

Q: How can I configure automatic e invoice in BUSY Accounting Software?

To configurethe automatic e invoice in BUSY Accounting Software, follow these steps: Step 1: Open BUSY Accounting software and go to Administration. Step 2: Click on Configuration and then select Features/Option. Step 3: Click on GST and VAT tab. Step 4: Enable E invoice required feature then click on configure and specify your place and pin code. Step 5: Click on GSP Configuration and enter Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited User id and password which is created from eway bill portal and save the configuration. Step 6: Go back to Administration and click on configuration. Step 7: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate e invoice, such as sales, sales return, etc. Step 8: Then, select the voucher series and click on Voucher Configuration. Step 9: Here, you will see options of Input Transport Details, Generate E invoice after saving, set Y to enable that. Step 10: Now when create invoice can generate automatic e invoice.

Q: I made an invoice but e-invoice was not generated automatically. Why did this happen?

If you create an invoice and E-invoice is not generated may be you did not configure it properly or did some mistake in entry like: 1. Make sure E-invoice is enabled on your GSTIN number and you are eligible to generate E-invoice and also make sure you are generating e-invoice for the registered party or export invoices only as e-invoice is not applicable for B2C supplies 2. Make sure E-invoice option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct 3. Make sure you have enabled input transport details and generate e-invoice after saving option from voucher series configuration 4. Make sure internet connection is proper and BUSY should be exclude from antivirus 5. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct 6. If still facing issue while generate e-invoice pls check on portal may be portal server down due to maintainance or due some other reason

Q: I have enabled e-invoicing but the e-invoice is still not generating in BUSY

If you are enable einvoice but still not able to generate follow these steps: Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned. Step 2. Ensure that the GSTIN number is correct and validated. Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master. Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover. Step 5. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master. Step 6. In the transport window, specify the location, Pincode. Step 7. If the invoice is bill to ship to, check the details in the billing and shipping window. Step 8. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT Step 9. Then Click on GSP configurations and Validate.

Q: Missing options related to e-invoicing in BUSY. What to do to access them?

If some options related to e-invoicing are missing in BUSY Step1: Check if you have the latest version of the BUSY installed. Step2: After the enable the e-invoice option, need to configure GS P id also. Step3 : Mentions GSP ID of Webtel and Pinnacle Step4 : To create GSP id login on e-way bill portal Step5: Go to Registration Menu and Click on for GSP Step6 : Verify with your otp and Click New and add Step7 : Select user name and select Webtel private limited . Step8: Create new password and done Step9: Enter the GSP user name and Password in GSP configuration BUSY Step10: Check in voucher configuration of sale, generate e-invoice after saving is enable. Step11: Go to configuration, find invoice document printing Step12: click on standard, voucher type select sale and Step13: enable print QR code and IRN number in invoice .

Q: I am unable to find the e-invoicing menu in my BUSY. How can I get access?

To access the e invoicing menu in BUSY, you can follow these steps: Step 1: Open BUSY and go to Administration. Step 2: Click on Configuration and then select Features/Option. Step 3: Click on GST/VAT tab. Step 4: Enable E invoice required feature then click on configure and specify your place and pin code. Step 5: Click on GSP Configuration and enter Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited User id and password which is created from eway bill portal and save the configuration. Step 6: Go back to Administration and click on configuration. Step 7: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate e invoice, such as sales, sales return, etc. Step 8: Then, select the voucher series and click on Voucher Configuration. Step 9: Here, you will see options of Input Transport Details, Generate E invoice after saving, set Y to enable that. Step 10: Now when create invoice can generate automatic E invoice.

Q: Enter correct information for generating an invoice for shipping to a different state in BUSY.

Follow below steps to generate an invoice for shipping to a different state in BUSY, make sure to enter the correct information such as the correct shipping address and state in the invoice: Step 1: First enable billing/shipping window. Step 2: To enable this go in administration and select configuration then click on voucher series configuration . Step 3: Pick relevant vouche type and series, Step 4: Click on voucher configuration. Step 5: Enable the option of seperate Billing/Shipping. Step 6: Save the configuration and go in desired voucher. Step 7: After party a window will appear. Step 8: Select GST report Basis as if we want to ship our goods in different state then mention ship to address on that window. (Don't mention GST number on that window if we have different ship to state) Step 9: Save the configuration. Step 10: Mention ship to place in transport window as well. Step 11: Save the configuration and generate.

Q: What is the process to map my BUSY with the GSP portal for e-invoicing?

For generation of E-Invoice you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-invoice automatic from BUSY. Please follow below mention steps to create GSP Id and password:- Step 1:- Login on E-way bill portal. Step 2:- Registration Step 3:- Select for GSP Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd. For E-invoice configration in BUSY after created GSP Id and password please follow below mention steps:- Step 1:- Administration Tab, Step 2:- Configration Step 3:- Feature / option Step 4:- GST/VAT Step 5:- E-invoice required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save After enter GSP Id and password then validate GSP if it show ok then your registeration for E-invoicing in BUSY done.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The software is showing an error while generating e-invoice. How to check what is the exact issue?

If you are unable to generate e-invoices and keep encountering errors, you can check the following.
 Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned.
 Step 2. Ensure that the GSTIN number is correct and validated.
 Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master.
 Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover.
 Step 5. Sales voucher numbers cannot start with zero.
 Step 6. Sales voucher numbers cannot exceed 16 characters.
 Step 7. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master.
 Step 8. In the transport window, specify the location and pincode.
 Step 9. If the invoice is 'bill to ship to,' check the details in the billing and shipping window.
 Step 10. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT.

How can I generate an e-invoice and e-way bill for selling goods from one state to another? What is the process?

To generate an E-invoice or E-way bill from BUSY, follow these steps:
Step 1: Go to the Administration menu and then click on Configuration.
Step 2: Select Features and Options.
Step 3: Click on GST/VAT, then enable the E-invoice requirement and specify the 'from' place and pincode.
Step 4: Log in to the E-invoice portal, then click on API registration.
Step 5: Click on Create API user and select GSP IDs Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited.
Step 6: Click on GSP configuration and specify the GSP IDs and their passwords that you have created on the E-invoice portal, then validate them successfully.
Step 7: Go to Configuration, then click on Voucher Series Configuration.
Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.
Step 9: Choose the voucher in which you want to create and save it. An option will appear to generate E-invoice and E-way bill while saving, and you can generate it after entering all necessary details.

I am unable to generate or print the Eway bill in BUSY. What steps should I follow to print these?

Make sure to do the following configuration properly in BUSY for generating the E way bill. We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
Pls Follow the Below Steps in BUSY:
Step 1: Check your model of BUSY as you have Basic or Standard.
Step 2: Administration
Step 3: Configuration
Step 4: Features and Options
Step 5: GST VAT option
Step 6: Enable the E Way Bill and Mention the GSP Credentials.
Step 7: Mention the Eway Bill Configuration details of your Company.
Step 8: Enable the transport details for Local and save it 
Step 9: Voucher Series Configuration
Step 10: Select required Voucher Type & Series.
Step 11: Enable the transport details for Central 
Step 12: Enable the generate eway bill after saving the voucher.
Step 13: After saving the voucher, Window will popup for e way bill generation.
Note : In Account and Item master,Mention the required details for Eway Bill Generation.
Item Master : HSN Code, Correct Tax Category
Account Master : Station, Pincode, Distance

How can I configure automatic e invoice in BUSY Accounting Software?

To configurethe automatic e invoice in BUSY Accounting Software, follow these steps:
Step 1: Open BUSY Accounting software and go to Administration.
Step 2: Click on Configuration and then select Features/Option.
Step 3: Click on GST and VAT tab.
Step 4: Enable E invoice required feature then click on configure and specify your place and pin code.
Step 5: Click on GSP Configuration and enter Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited User id and password which is created from eway bill portal and save the configuration.
Step 6: Go back to Administration and click on configuration.
Step 7: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate e invoice, such as sales, sales return, etc.
Step 8: Then, select the voucher series and click on Voucher Configuration.
Step 9: Here, you will see options of Input Transport Details, Generate E invoice after saving, set Y to enable that. 
Step 10: Now when create invoice can generate automatic e invoice.

I made an invoice but e-invoice was not generated automatically. Why did this happen?

If you create an invoice and E-invoice is not generated may be you did not configure it properly or did some mistake in entry like:
1. Make sure E-invoice is enabled on your GSTIN number and you are eligible to generate E-invoice and also make sure you are generating e-invoice for the registered party or export invoices only as e-invoice is not applicable for B2C supplies
2. Make sure E-invoice option is yes alongwith correct details and gsp id is configured in GST/VAT configuration and its correct
3. Make sure you have enabled input transport details and generate e-invoice after saving option from voucher series configuration
4. Make sure internet connection is proper and BUSY should be exclude from antivirus
5. Make sure all the details mentioned in vouchers like hsn code, tax rate,gstin number and address ,pincode etc should be correct
6. If still facing issue while generate e-invoice pls check on portal may be portal server down due to maintainance or due some other reason

I have enabled e-invoicing but the e-invoice is still not generating in BUSY

If you are enable einvoice but still not able to generate follow these steps: 
 Step 1. Verify that the location, pincode, and address in the party master are correctly mentioned. 
 Step 2. Ensure that the GSTIN number is correct and validated. 
 Step 3. If the HSN code belongs to a service, select the tag category as Service GST Rate in the item master. 
 Step 4. The HSN code should be numeric and compliant with the Aggregate Annual Turnover. 
 Step 5. Always ensure that UQC (Unit Quantity Code) is mentioned in the unit master. 
 Step 6. In the transport window, specify the location, Pincode. 
 Step 7. If the invoice is bill to ship to, check the details in the billing and shipping window. 
 Step 8. Also, validate GSP ID. To do this, go to Administration, Configurations, then Features & Options, and finally, GST/VAT 
 Step 9. Then Click on GSP configurations and Validate.

Missing options related to e-invoicing in BUSY. What to do to access them?

If some options related to e-invoicing are missing in BUSY 
 Step1: Check if you have the latest version of the BUSY installed. 
 Step2: After the enable the e-invoice option, need to configure GS P id also. 
 Step3 : Mentions GSP ID of Webtel and Pinnacle 
 Step4 : To create GSP id login on e-way bill portal 
 Step5: Go to Registration Menu and Click on for GSP 
 Step6 : Verify with your otp and Click New and add 
 Step7 : Select user name and select Webtel private limited . 
 Step8: Create new password and done 
 Step9: Enter the GSP user name and Password in GSP configuration BUSY 
 Step10: Check in voucher configuration of sale, generate e-invoice after saving is enable. 
 Step11: Go to configuration, find invoice document printing 
 Step12: click on standard, voucher type select sale and 
 Step13: enable print QR code and IRN number in invoice .

I am unable to find the e-invoicing menu in my BUSY. How can I get access?

To access the e invoicing menu in BUSY, you can follow these steps:
Step 1: Open BUSY and go to Administration.
Step 2: Click on Configuration and then select Features/Option.
Step 3: Click on GST/VAT tab.
Step 4: Enable E invoice required feature then click on configure and specify your place and pin code.
Step 5: Click on GSP Configuration and enter Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited User id and password which is created from eway bill portal and save the configuration.
Step 6: Go back to Administration and click on configuration.
Step 7: Choose the Voucher Series Configuration option and select the voucher type for which you want to generate e invoice, such as sales, sales return, etc.
Step 8: Then, select the voucher series and click on Voucher Configuration.
Step 9: Here, you will see options of Input Transport Details, Generate E invoice after saving, set Y to enable that. 
Step 10: Now when create invoice can generate automatic E invoice.

Enter correct information for generating an invoice for shipping to a different state in BUSY.

Follow below steps to generate an invoice for shipping to a different state in BUSY, make sure to enter the correct information such as the correct shipping address and state in the invoice:
 Step 1: First enable billing/shipping window.
 Step 2: To enable this go in administration and select configuration then click on voucher series configuration .
 Step 3: Pick relevant vouche type and series,
 Step 4: Click on voucher configuration.
 Step 5: Enable the option of seperate Billing/Shipping.
 Step 6: Save the configuration and go in desired voucher.
 Step 7: After party a window will appear.
 Step 8: Select GST report Basis as if we want to ship our goods in different state then mention ship to address on that window.
 (Don't mention GST number on that window if we have different ship to state)
 Step 9: Save the configuration.
 Step 10: Mention ship to place in transport window as well.
 Step 11: Save the configuration and generate.

What is the process to map my BUSY with the GSP portal for e-invoicing?

For generation of E-Invoice you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-invoice automatic from BUSY. Please follow below mention steps to create GSP Id and password:-
 Step 1:- Login on E-way bill portal.
 Step 2:- Registration 
 Step 3:- Select for GSP
 Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd.
 For E-invoice configration in BUSY after created GSP Id and password please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration 
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-invoice required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save
 After enter GSP Id and password then validate GSP if it show ok then your registeration for E-invoicing in BUSY done.

Frequently AskedQuestions