Frequently Asked
Questions

Q: Why is the E-invoice cancellation unsuccessful ?

If the E-invoice cancellation is unsuccessful even after entering the correct API credentials in BUSY, you can resolve it by following these steps: Step 1: Go to Transactions. Step 2: Click on Voucher Type and modify the voucher you have already created. Step 3: Click on the Cancel option at the top of the voucher. Step 4: Add a remark for the cancellation. Step 5: Alternatively, you can use the shortcut key ALT + X for cancellation. Step 6: If there is a specific time period for the cancellation of the e-way bill or e-invoice, you need to confirm it on the government portal. Step 7: Go to Display and click on the Checklist option. Step 8: Select Voucher Numbering Report. Step 9: Then click on Cancelled Voucher Numbers Report. Step 10: To activate the cancelled voucher, click on Activate Voucher or use the shortcut key ALT + X.

Q: What is the process to verify my e-invoicing registration status in BUSY?

For generation of E-invoice you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-invoice automatic from BUSY. Please follow below mention steps to create GSP Id and password:- Step 1:- Login on E-way bill portal. Step 2:- Registration Step 3:- Select for GSP Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd. For E-invoice configration in BUSY after created GSP Id and password please follow below mention steps:- Step 1:- Administration Tab, Step 2:- Configration Step 3:- Feature / option Step 4:- GST/VAT Step 5:- E-invoice required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save After enter GSP Id and password then validate GSP if it show ok then your registeration for E-invoicing in BUSY done.

Q: How can I generate E- Invoice of an export bill in BUSY?

E-Invoice of export If we are exporting goods from India to another country then we have to create E-invoice of that bill. To generate E- Invoice of an export bill in BUSY follow the below steps: Step 1: In the Account master we have to mention below details:- Pincode as 999999. Country , where we are exporting our goods. E.g. United States of America, Australia etc. Station of Same country. Step 2: Sale type master should be selected as Export-Taxable or Export-zero rated.. Step 3: In the Billing Shipping details window, the GST report basis must be selected as per Party master. Step 4: In the Billing Shipping window, mention the address of the export country and select the state as others. Step 5: In transport details window station and pin code must be mentioned as per the last destination of India. Step 6: Mention port code in Export Shipping bill details window. Step 7: Update port address as per the last destination of India. Related Video: https://www.youtube.com/watch?v=6n6mK6TIYts https://www.youtube.com/watch?v=jnCPI7yEiSs https://cleartax.in/s/e-invoicing-impact-sez-export

Q: How can i remove the special character & during e invoice generation which exist in company name in BUSY?

To remove the special characters & during e invoice generation in BUSY, follow these steps: Step 1: Go to transaction then select the sales voucher Step 2: Now, Click on add tab and create the invoice Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window. Step 5: Save the voucher, click on YES to generate E invoice and then select Automatic mode for it. Step 6: Now, update the & special characters in special characters to be removed fiels then Click on check possible errors tab and rectify the errors if have Step 7: After error rectification , click on view & generate E invoice option Step 8: Cross verify the details appear in window and generate E invoice.

Q: The e-invoice generation is failing with an error. What should I check to fix this?

To fix the e-invoice error kindly share the error mesaage with proper screenshot on support@busy.in for resolution. E Invoice Generation , We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP. Pls Follow the Below Steps in BUSY: Step 1: Administration Step 2: Configuration Step 3: Features and Options Step 4: GST VAT option Step 5: Enable the E Way Bill and Mention the GSP Credentials. Step 6: Mention the Eway Bill Configuration details of your Company. Step 7: Enable the transport details for Local and save it Step 8: Voucher Series Configuration Step 9: Select required Voucher Type & Series. Step 10: Enable the transport details for Central Step 11: Enable the generate e invoice after saving the voucher. Step 12: After saving the voucher, Window will popup for e invoice generation. Note : In Account and Item master,Mention the required details for E Invoice Generation. Item Master : HSN Code, Correct Tax Category Account Master : Station, Pincode, Distance, Addrese line 1 and 3

Q: The GSP configuration settings are not getting validated in BUSY and showing error. What could be the reason for this?

You should follow below steps to correct the error of incorrect GSP which you are getting while validate: Step 1: Login on Eway bill portal through https://ewaybillgst.gov.in/login.aspx Step 2: In menu select registration option. Step 3: Click on FOR GSP Step 4: A window will be appear and ask to send OTP, Which you will get on your registered email and mobile no. Step 5: Verfiy OTP. Step 6: Then click on Freeze option and freeze previous username. Step 7: Again create new GSP ID of webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited both. Step 9: Copy user name. Step 10: Then in BUSY go in administration. Step 11: Select configuration option. Step 12: Select feature/options. Step 13: Then click on GST/VAT. Step 14: Click on "GSP Configuration" option. Step 15: Mention the GSP ID username and password which we have created through portal. Step 16: Validate it and save the configuration.

Q: Why does BUSY show errors like invalid HSN code or UQC when generating e-invoices even if the data entered seems correct? How should these be handled?

If You face an errors like invalid HSN code or UQC when generating e-invoices Follow These Steps: 1.Ensure HSN Code Digits Should be Maintain According to Your Annual Turnover(AATO). 2.Check Item Tax Category i.e. If HSN belongs to Service & Tax Category belongs to Goods Error Occur. 3.Ensure To Take Tax Category Belongs to your HSN. i.e. For Service HSN Tax Category Also be Sercvice. 4.UQC(Unit Quantity Code) it is a code for Units. 5.Enter on the Error Message then window appeare Click on Update UQC then take unit for Einvoice. 6.Check All The Possible errors. If Any Other error Shows Cannot generate Einvoice. 7.Also Check your GSP ID By Click on Validate Option In GST/VAT. 8.Also Check Station & Pincode in account Master or Transport window. 9.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: The invoice is not getting generated even after I click on the "Generate e Invoice" button. What could be the reason?

First,you need to tell us what error message is displayed after clicking on the generate e-invoice option,beacuse it might be many reasons,but while generating e invoice you may check these things: Step 1:You can review the item details, quantities, prices, and tax rates entered in the invoice. Step 2:Internet should be properly working working on your system. Step 3:HSN code should be mentioned in item master according to your Annual turnover. Step 4:UQC should be mentioned for e invoice in unit master. Step 5:Pincode and location should be mentioned in party master. Step 6:Address should be mentioned more than 3 charachter in party master and Billing shipping window. Step 7:GST number should be correctly mentioned and active in party master. Step 8:GSP credential should be mentioned in GST/VAT,and check its valdated or not, Step 9:If its not validated it may be the reason is backend issue on portal,so need to wait for sometime then generate.

Q: How do I troubleshoot issues with printing E-Invoices in the software? What are some common causes and solutions?

If you face troubleshooting issues with printing E-Invoices in BUSY, follow these steps: Step 1: After backing up data and the BUSYwin folder, uninstall all instances of BUSY. Then, install the latest version of BUSY in a fresh folder. Step 2: Give full rights to the BUSYwin folder. To set rights, go to properties click on Security then click on Add, and type Everyone. Apply and save. Step 3: ensure you have a Compatible PDF viewer installed on your system. Step 4: Open the control panel, click on Programs and Features, then turn Windows Features on or off Install .NET Framework 3.5 and above. If it's not included in Windows install it externally. Step 5: Also check by changing the internet connection. Step 6: Check if there are any other software applications creating connectivity issues. Step 7: Go to Administration, then select Configuration, and click on Features & Options. Click on GST/VAT, GSP Configuration, and select Automatically. Check by clicking on validate.

Q: I crossed the turnover limit for e-invoicing recently. How do I enable the e-invoice feature for my GSTIN?

To enable e-invoicing in BUSY after increase the relevant turnover which is specified the government notification in BUSY, Follow these steps: Step 1: Go to Administration menu and then click on Configuration. Step 2: Select Features and Options. Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode. Step 4: Login the E-invoice portal, then click on API registration. Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited. Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully. Step 7: Go to Configuration, then click on Voucher Series Configuration. Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving. Important Note : Firstly you need to enable e-invoicing from e-invoice portal.

Find Solutions to Common Issues Related to taxation - e invoice generation

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why is the E-invoice cancellation unsuccessful ?

If the E-invoice cancellation is unsuccessful even after entering the correct API credentials in BUSY, you can resolve it by following these steps: 
 Step 1: Go to Transactions. 
 Step 2: Click on Voucher Type and modify the voucher you have already created. 
 Step 3: Click on the Cancel option at the top of the voucher. 
 Step 4: Add a remark for the cancellation. 
 Step 5: Alternatively, you can use the shortcut key ALT + X for cancellation. 
 Step 6: If there is a specific time period for the cancellation of the e-way bill or e-invoice, you need to confirm it on the government portal. 
 Step 7: Go to Display and click on the Checklist option. 
 Step 8: Select Voucher Numbering Report. 
 Step 9: Then click on Cancelled Voucher Numbers Report. 
 Step 10: To activate the cancelled voucher, click on Activate Voucher or use the shortcut key ALT + X.

What is the process to verify my e-invoicing registration status in BUSY?

For generation of E-invoice you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-invoice automatic from BUSY. Please follow below mention steps to create GSP Id and password:-
 Step 1:- Login on E-way bill portal.
 Step 2:- Registration 
 Step 3:- Select for GSP
 Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd.
 For E-invoice configration in BUSY after created GSP Id and password please follow below mention steps:-
 Step 1:- Administration Tab,
 Step 2:- Configration 
 Step 3:- Feature / option
 Step 4:- GST/VAT
 Step 5:- E-invoice required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save
 After enter GSP Id and password then validate GSP if it show ok then your registeration for E-invoicing in BUSY done.

How can I generate E- Invoice of an export bill in BUSY?

E-Invoice of export
If we are exporting goods from India to another country then we have to create E-invoice of that bill.
To generate E- Invoice of an export bill in BUSY follow the below steps:
Step 1: In the Account master we have to mention below details:-
Pincode as 999999. 
Country , where we are exporting our goods. E.g. United States of America, Australia etc. 
Station of Same country.
Step 2: Sale type master should be selected as Export-Taxable or Export-zero rated..
Step 3: In the Billing Shipping details window, the GST report basis must be selected as per Party master.
Step 4: In the Billing Shipping window, mention the address of the export country and select the state as others.
Step 5: In transport details window station and pin code must be mentioned as per the last destination of India.
Step 6: Mention port code in Export Shipping bill details window. 
Step 7: Update port address as per the last destination of India.
Related Video:
https://www.youtube.com/watch?v=6n6mK6TIYts
https://www.youtube.com/watch?v=jnCPI7yEiSs 
https://cleartax.in/s/e-invoicing-impact-sez-export

How can i remove the special character & during e invoice generation which exist in company name in BUSY?

To remove the special characters & during e invoice generation in BUSY, follow these steps:
Step 1: Go to transaction then select the sales voucher
Step 2: Now, Click on add tab and create the invoice
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E invoice required option and also mention station and Pin code in transport window.
Step 5: Save the voucher, click on YES to generate E invoice and then select Automatic mode for it.
Step 6: Now, update the & special characters in special characters to be removed fiels then Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E invoice option
Step 8: Cross verify the details appear in window and generate E invoice.

The e-invoice generation is failing with an error. What should I check to fix this?

To fix the e-invoice error kindly share the error mesaage with proper screenshot on support@busy.in for resolution.
E Invoice Generation , We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
Pls Follow the Below Steps in BUSY:
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: GST VAT option
Step 5: Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it 
Step 8: Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central 
Step 11: Enable the generate e invoice after saving the voucher.
Step 12: After saving the voucher, Window will popup for e invoice generation.
Note : In Account and Item master,Mention the required details for E Invoice Generation.
Item Master : HSN Code, Correct Tax Category
Account Master : Station, Pincode, Distance, Addrese line 1 and 3

The GSP configuration settings are not getting validated in BUSY and showing error. What could be the reason for this?

You should follow below steps to correct the error of incorrect GSP which you are getting while validate:
 Step 1: Login on Eway bill portal through https://ewaybillgst.gov.in/login.aspx 
 Step 2: In menu select registration option.
 Step 3: Click on FOR GSP
 Step 4: A window will be appear and ask to send OTP, Which you will get on your registered email and mobile no.
 Step 5: Verfiy OTP.
 Step 6: Then click on Freeze option and freeze previous username.
 Step 7: Again create new GSP ID of webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited both.
 Step 9: Copy user name.
 Step 10: Then in BUSY go in administration.
 Step 11: Select configuration option.
 Step 12: Select feature/options.
 Step 13: Then click on GST/VAT.
 Step 14: Click on "GSP Configuration" option.
 Step 15: Mention the GSP ID username and password which we have created through portal.
 Step 16: Validate it and save the configuration.

Why does BUSY show errors like invalid HSN code or UQC when generating e-invoices even if the data entered seems correct? How should these be handled?

If You face an errors like invalid HSN code or UQC when generating e-invoices Follow These Steps:
 1.Ensure HSN Code Digits Should be Maintain According to Your Annual Turnover(AATO).
 2.Check Item Tax Category i.e. If HSN belongs to Service & Tax Category belongs to Goods Error Occur.
 3.Ensure To Take Tax Category Belongs to your HSN. i.e. For Service HSN Tax Category Also be Sercvice.
 4.UQC(Unit Quantity Code) it is a code for Units.
 5.Enter on the Error Message then window appeare Click on Update UQC then take unit for Einvoice. 
 6.Check All The Possible errors. If Any Other error Shows Cannot generate Einvoice.
 7.Also Check your GSP ID By Click on Validate Option In GST/VAT.
 8.Also Check Station & Pincode in account Master or Transport window.
 9.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

The invoice is not getting generated even after I click on the "Generate e Invoice" button. What could be the reason?

First,you need to tell us what error message is displayed after clicking on the generate e-invoice option,beacuse it might be many reasons,but while generating e invoice you may check these things:
 Step 1:You can review the item details, quantities, prices, and tax rates entered in the invoice.
 Step 2:Internet should be properly working working on your system.
 Step 3:HSN code should be mentioned in item master according to your Annual turnover.
 Step 4:UQC should be mentioned for e invoice in unit master.
 Step 5:Pincode and location should be mentioned in party master.
 Step 6:Address should be mentioned more than 3 charachter in party master and Billing shipping window.
 Step 7:GST number should be correctly mentioned and active in party master.
 Step 8:GSP credential should be mentioned in GST/VAT,and check its valdated or not,
 Step 9:If its not validated it may be the reason is backend issue on portal,so need to wait for sometime then generate.

How do I troubleshoot issues with printing E-Invoices in the software? What are some common causes and solutions?

If you face troubleshooting issues with printing E-Invoices in BUSY, follow these steps:
Step 1: After backing up data and the BUSYwin folder, uninstall all instances of BUSY. Then, install the latest version of BUSY in a fresh folder.
Step 2: Give full rights to the BUSYwin folder. To set rights, go to properties click on Security then click on Add, and type Everyone. Apply and save.
Step 3: ensure you have a Compatible PDF viewer installed on your system.
Step 4: Open the control panel, click on Programs and Features, then turn Windows Features on or off Install .NET Framework 3.5 and above. If it's not included in Windows install it externally.
Step 5: Also check by changing the internet connection.
Step 6: Check if there are any other software applications creating connectivity issues.
Step 7: Go to Administration, then select Configuration, and click on Features & Options. Click on GST/VAT, GSP Configuration, and select Automatically. Check by clicking on validate.

I crossed the turnover limit for e-invoicing recently. How do I enable the e-invoice feature for my GSTIN?

To enable e-invoicing in BUSY after increase the relevant turnover which is specified the government notification in BUSY, Follow these steps: 
 Step 1: Go to Administration menu and then click on Configuration.
 Step 2: Select Features and Options.
 Step 3: Click on GST/VAT, then enable the e-invoice requirement and specify the from place and pincode.
 Step 4: Login the E-invoice portal, then click on API registration.
 Step 5: Then click on Create API user and select GSP ID's either Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
 Step 6: Click on GSP configuration and specify the GSP IDs and their passwords which you have created on E-invoice portal, then validate them successfully.
 Step 7: Go to Configuration, then click on Voucher Series Configuration.
 Step 8: Select a series, click on Voucher Configuration, and enable the generation of E-invoices after saving.
 Important Note : Firstly you need to enable e-invoicing from e-invoice portal.

Frequently AskedQuestions