Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e invoice generation

FAQs

What should I do if the E-Invoice is not generated due to an error message stating "Invalid GSTIN"?

If you are unable to generate an E-Invoice due to the error message "Invalid GSTIN," it means that the GSTIN (Goods and Services Tax Identification Number) you have entered is incorrect or invalid.
If the E-Invoice is not generated due to an error message "Invalid GSTIN" follow the below steps:
Step :1
Verify the GSTIN: Double-check the Party GSTIN you have entered while generating the E-Invoice. Ensure that it is accurate and matches the GSTIN associated with the party or entity involved in the transaction
Step : 2
Validate the GSTIN: Use the official GSTIN verification portals or tools provided by the tax authorities to validate the GSTIN. Enter the GSTIN in the validation tool and verify its authenticity. If the GSTIN is found to be invalid, recheck the GSTIN details with the party involved in the transaction or consult with the tax authorities for further assistance.

My E-Invoice is not getting generated. What steps should I follow to generate and print the E-Invoice?

If you want to know the process of E-Invoice generation and printing, follow these steps: 
Step 1: After E-Invoice configuration, go to the transaction, then select the voucher type, and click on Add. 
Step 2: Enter the relevant details. In the transport window, press Y on E-invoice Required, then save the voucher. 
Step 3: After saving, it will ask do you want to generate the E-invoice. Press Yes and generate the E-invoice. 
Step 4: After generation, it will ask if you want to print the E-invoice. Press Yes and print. 
Step 5: You can also generate and print by going to the Transaction tab and selecting GST Miscellaneous Utility. 
Step 6: Then select E-way Bill & E-Invoice Management and choose Generate/Print E-Invoice. 
Step 7: Select the voucher series and date, click on Load List, then select the invoices and generate/print the E-Invoice.

What details do I need to enter to generate an invoice in BUSY?

E Invoice Generation , We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
Pls Follow the Below Steps in BUSY:
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: GST VAT option
Step 5: Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it 
Step 8: Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central 
Step 11: Enable the generate e invoice after saving the voucher.
Step 12: After saving the voucher, Window will popup for e invoice generation.
Note : In Account and Item master,Mention the required details for E Invoice Generation.
Item Master : HSN Code, Correct Tax Category
Account Master : Station, Pincode, Distance, Addrese line 1 and 3

The IRN is not getting generated even after enabling e-invoicing. What could be the issue?

If the IRN is not getting generated even after enabling e-invoicing,so you need to check these things:
 Step 1:You can review the item details, quantities, prices, and tax rates entered in the invoice.
 Step 2:Internet should be properly working working on your system.
 Step 3:HSN code should be mentioned in item master according to your Annual turnover.
 Step 4:UQC should be mentioned for e invoice in unit master.
 Step 5:Pincode and location should be mentioned in party master.
 Step 6:Address should be mentioned more than 3 charachter in party master and Billing shipping window.
 Step 7:GST number should be correctly mentioned and active in party master.
 Step 8:GSP credential should be mentioned in GST/VAT,and check its valdated or not,
 Step 9:If its not validated it may be the reason is backend issue on portal,so need to wait for sometime then generate.

I want to move from manual invoicing to e-invoicing. What is the process?

"For Automatic configuration of e-invoice in BUSY please follow these steps:
1. Go in Administration then go in configuration
2. Then Go in Features/options menu and click then go in GST/VAT
3. Then Go in E-invoice configuration and mention some detail like from place and pin code
4. Then Go in Gsp configuration and create gsp id and mention here 
 for create GSP id please follow these steps:
 Open E-way Bill portal
 Then Go in registration 
 Then Go in for GSP 
 Mention OTP(which was received on Registered mail id or Register mobile Number 
 After mention OTP create new id 
5. After save configuration Go in Administration then configuration 
6. Then Go in voucher series configuration and select voucher type 
7. Then select series and click on voucher configuration 
8. Enable input transport detail yes and generate E-invoice after save voucher yes

It is showing some error while genereating e-Invoice. How can I cross-check and fix errors before generating e-Invoices?

To cross-check and fix erros before generating E-Invoice follow below steps:
 Step 1: Open relevant voucher in modified mode.
 Step 2: Save the voucher and select yes on the window which is do you want to generte E-invoice.
 Step 3: Select Automatic in E-Invoice generation option.
 Step 4: Then check all configuration and select ok.
 Step 5: After it A window will appear as Check Possible Errors.
 Step 6: Click on it to check is there's any errors.
 Step 7: If it shows some errors then press enter on that error description line.
 Step 8: After it will few option to correct error as per given description,e.g Update party deatils, Update UQC ,update transport deatils, 
 Step 9: Click on it and correct the given error.
 Step 10: Resave it and generate.
 Further you can share your concern on our support@busy.in

How do I get support for issues or s about BUSY?How to generate an e-invoice in BUSY?

To get support for issues or questions about BUSY, You can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
To generate an E invoice in BUSY, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher type of which you want to generate E Invoice.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of E Invoice generation, select yes on it.
Step 5: Check all the details and generate E invoice and wait for the process. After that you can print E invoice.
Make sure all the configurations for E invoice generation are completed.

How can I change the GSP ID for E-Invoice generation in BUSY?

If you want to generate credentials for E-invoice please follow below steps :
Step 1: Open E-way bill portal in your browser ewaybillgst.gov.in 
Step 2: Enter E- way bill portal log in credential. 
Step 3: Then click on Registration 
Step 4: Click on For GSP 
Step 5: Enter your registered mail id and registered mobile number and then click on send OTP. Step 6: Enter OTP and verify same 
Step 7: Then click on Add/new and select GSP. 
Step 8: Then select GSP name Webtal Electrosoft Private Limited or Pinnacle Finserv Advisors Private Limited. 
Step 9: Then mention username and create a password and add.
For specifying these credentials in BUSY, refer to below steps :
1. Go to Administration
2. Features and Options
3. Click on GST VAT
4. Enable Einvoice REquired and click on GSP Configuration
5. Specify Credentials which you have created through the Portal.

What should I do if the GST ID says invalid login credentials?

Follow given steps if the GSP ID says invalid login credentials:
 Step 1: Open eway bill portal
 Step 2: In menu select registration option.
 Step 3: Click on for GSP.
 Step 4: Then first click on freeze option.
 Step 5: Select previous GSP username and freeze it.
 Step 6: Click on Add new.
 Step 7: Select GSP provider name as we have 2, webtel electrosoft pvt. ltd and pinnacle teleservices pvt ltd.
 Step 8: Define 3 character.
 Step 9: Mention the password then recheck password and save it.
 Step 10: Copy that user name.
 Step 11: In BUSY go in administration, select configuration.
 Step 12: Select Features/options amd click on GST/VAT.
 Step 13: In GSP configuration mention GSP user name with relevant GSP provider as webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited.
 Step 14: Validate it and check.

How do I cancel a voucher on BUSY Software and e-invoice portal from BUSY?

If you want to cancel invoice and e-invoice from BUSY please follow these steps:
Step 1: Go to transactions menu
Step 2: Then click on invoice such as sale or sale return that you want to cancel
Step 3: Then open that invoice from modify or list button
Step 4: After opening the voucher press the shortcut key ALT+X or click on cancel button to cancel it
Step 5: After that it will give you a prompt to cancel this voucher so select it as yes and proceed
Step 6: Specify the narration if required or press enter or F2 key 
Step 7: Then it will give you a prompt to cancel e-invoice on government portal select this option as Y then proceed and mention the reason and remarks and click on ok button 
Step 8: Now your voucher and e-invoice is successfully cancelled from BUSY