Frequently Asked
Questions

Q: Why I am unable to generate e-invoice in BUSY how can i fix this?

If you are unable to generate e-invoice please follow given below steps: Step 1: Make sure you have configured GSP/API id from e-invoice portal Step 2: Make sure you have speciFinancial Year the GSP ID in GST/VAT configuration in BUSY Step 3: Ensure that your internet connection is stable in your system Step 4: Ensure that E-invoice is applicaple for your GST number Step 5: Dont try to generate E-invoice for B2C transactions as E-invoice is not applicable for B2C transactions Step 6: Ensure that you have specified correct details in your voucher such as party details,item name,amount and hsn code etc Step 7: Make sure you are using latest version of BUSY software Step 8: May be some technical glitch or may be portal server is under maintainance so in that condition please wait for a while

Q: What are the different e-way bill and e-invoice reports in BUSY?

In BUSY, E invoice audit report and E way Bill audit report is available in which you can check the invoices whose E invoice or E Way bill is not generated. To check the E invoice Audit report, folow these steps: Step 1: Go to Transaction section then click on GST misc. Utilities menu. Step 2: Now, Select the E way bill & E invoice management then click on E invoice Audit report. Step 3: Specify the date range and can view the report. To check the E way bill Audit report, folow these steps: Step 1: Go to Transaction section then click on GST misc. Utilities menu. Step 2: Now, Select the E way bill & E invoice management then click on E way Audit report. Step 3: Specify the date range and can view the report.

Q: I am unable to generate e-invoices. How can I resolve this?

To resolve the issue of being unable to generate e-invoices in BUSY, you can try the following steps: 1. Check your internet connection to ensure it is stable and working properly. 2. Verify that you have entered all the required information correctly, such as customer details, invoice items, and tax information. 3. Make sure you have the latest version of BUSY installed. If not, update it to the latest version. 4. Check if there are any error messages or notifications displayed while trying to generate e-invoices. If so, take note of the error message and try to troubleshoot based on the specific error. 5. If the issue persists, contact the customer support team of BUSY for further assistance. They will be able to provide you with specific guidance and troubleshooting steps based on your situation.

Q: E-invoice generation process in BUSY when mandatory. Automatic or manual?

process of generating e-invoice automatic follow the step Step 1: enable option of e-invoice in vch step 2: entered all required details in vch Step 3: Then save vch and option will come do want to generate e-invoice Step 4: click on ok menu and then window showing option is automatic/json/plain excel Step 5: then click on automatic option Step 6: Click on the option to check for possible errors. Step 7: After checking for errors, view the results. If everything looks correct, proceed to view and generate the e-invoice. step 8: Review all the necessary information presented to you. Ensure that the details are accurate and complete. Step 9: Once verified, click on the option to generate the e-invoice.

Q: Why an error message showing E-Invoice: The field Address 2 must be a string with a minimum length of 3 and a maximum length of 100" while trying to generate an E-Invoice?

This error occurs when the value entered in the "Party master Address 2" field does not meet the required length criteria or is not a valid string. If error message showing The field Address 2 must be a string with a minimum length of 3 and a maximum length of 100" while trying to generate an E-Invoice follow the below steps: Solution 1 Verify the address: Double-check the address you have entered in the "Party Master Address 2 " field. Ensure that it is accurate, complete, and in the correct format. The minimum length of address is 3 characters. Solution 2 Special characters or symbols: Ensure that the address does not contain any special characters or symbols that may be incompatible with the e-invoicing system. Stick to standard alphanumeric characters for address details.

Q: Why is the cancelled e-invoice still showing up and not getting cancelled after I cancelled the voucher? What do I need to do?

If the cancelled e-invoice still showing up and not getting cancelled after cancel in voucher Follow These Steps: 1.Einvoice & E-way Bill Can be Cancel within 24Hrs. Can not cancel after 24 hrs of generation. 2.when you Cancel your Voucher option shows do you want to cancel einvoice. 3.If you Not cancelled on that time. it Still shows in portal. 4.Generate Invoice Again on that number & Create einvoice its create Same einvoice. 5.So you can cancel the Voucher Again & click Y on einvoice cancillation. 6.Or you Can also Cancel it through Einvoice Portal. 7.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: How do I check if e-invoice registration is completed properly in BUSY?

To check if E Invoice registration is completed properly in BUSY, you can follow these steps: Step 1: Go to the Administration and select Configuration. Step 2: Choose Feature / Options and then GST / VAT. Step 3: You will see an option of E Invoice Required, make sure it set to Y and click on configure and check From Place and PIN Code are mentioned. Step 4: Click on GSP Configuration and check the Webtel and Pinnacle User ID and Password. Click on Validate to verify that they are correct. Step 5: Select Voucher Series Configuration under Configurations and choose the voucher type such as Sales, Sales Return, etc. Step 6: Select your series and click on Voucher Configuration. Step 7: Here, Ensure Generate E Invoice After Saving option is set to Y.

Q: While generating the e-invoice, it showed invalid GSTIN.

If you are unable to generate an E-Invoice due to the error message "Invalid GSTIN," it means that the GSTIN (Goods and Services Tax Identification Number) you have entered is incorrect or invalid. Solution 1 Verify the GSTIN: Double-check the GSTIN you have entered while generating the E-Invoice. Ensure that it is accurate and matches the GSTIN associated with the party or entity involved in the transaction. Re-check in Party master. Solution 2 Validate the GSTIN: Use the official GSTIN verification portals or tools provided by the tax authorities to validate the GSTIN. Enter the GSTIN in the validation tool and verify its authenticity. If the GSTIN is found to be invalid, recheck the GSTIN details with the party involved in the transaction or consult with the tax authorities for further assistance.

Q: I am unable to generate an E-Invoice. How can I configure E-Invoice generation in BUSY?

To configure E-Invoice generation in BUSY, you need to follow these steps: Step 1 : Open BUSY Step 2 : Click on administration Step 3 : Features ad options. Step 4 : GST/VAT Step 5 : Select 'GST' and then choose 'GST Configuration'. Step 6 : In the 'GST Configuration' window, click on the 'E-Invoice' tab Step 7 : Enable the option for 'Enable E-Invoice'. Step 8 : Enter your GSP ID and select the appropriate GSP service. Step 9 : Provide your GSP username and password. Step 10 : Click on 'Validate GSP Details' to verify the information. Step 11 : Once the details are validated, click on 'Save' to save the configuration. Step 12 : Now you should be able to generate E-Invoices in BUSY.

Q: Where can i find the tax category for services while generating an e invoice in BUSY?

In BUSY you can mannually create Tax category for services,in case of service you can mention in item master tax category of service and in case of goods you can mention in item master tax category of goods, to create tax category,you can follow these steps: Step 1:Go To Administration menu, Step 2:Select Masters, Step 3:Click Tax category Master,Then click add,Mention the Tax category name here service 18% as you want,then select Type as service,mention GST Tax Rate and save and the tax category of goods is by default created in BUSY. Step 4:Then while creating service item in BUSY Accounitng Software,you will have to select Tax category as service 18% in item master. Now you can generate e invoice of service item, it will be generated.

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Dealer Complaint/Issues

Why I am unable to generate e-invoice in BUSY how can i fix this?

If you are unable to generate e-invoice please follow given below steps:
Step 1: Make sure you have configured GSP/API id from e-invoice portal
Step 2: Make sure you have speciFinancial Year the GSP ID in GST/VAT configuration in BUSY
Step 3: Ensure that your internet connection is stable in your system
Step 4: Ensure that E-invoice is applicaple for your GST number
Step 5: Dont try to generate E-invoice for B2C transactions as E-invoice is not applicable for B2C transactions
Step 6: Ensure that you have specified correct details in your voucher such as party details,item name,amount and hsn code etc
Step 7: Make sure you are using latest version of BUSY software
Step 8: May be some technical glitch or may be portal server is under maintainance so in that condition please wait for a while

What are the different e-way bill and e-invoice reports in BUSY?

In BUSY, E invoice audit report and E way Bill audit report is available in which you can check the invoices whose E invoice or E Way bill is not generated.
To check the E invoice Audit report, folow these steps:
Step 1: Go to Transaction section then click on GST misc. Utilities menu.
Step 2: Now, Select the E way bill & E invoice management then click on E invoice Audit report.
Step 3: Specify the date range and can view the report.
To check the E way bill Audit report, folow these steps:
Step 1: Go to Transaction section then click on GST misc. Utilities menu.
Step 2: Now, Select the E way bill & E invoice management then click on E way Audit report.
Step 3: Specify the date range and can view the report.

I am unable to generate e-invoices. How can I resolve this?

To resolve the issue of being unable to generate e-invoices in BUSY, you can try the following steps:
1. Check your internet connection to ensure it is stable and working properly.
2. Verify that you have entered all the required information correctly, such as customer details, invoice items, and tax information.
3. Make sure you have the latest version of BUSY installed. If not, update it to the latest version.
4. Check if there are any error messages or notifications displayed while trying to generate e-invoices. If so, take note of the error message and try to troubleshoot based on the specific error.
5. If the issue persists, contact the customer support team of BUSY for further assistance. They will be able to provide you with specific guidance and troubleshooting steps based on your situation.

E-invoice generation process in BUSY when mandatory. Automatic or manual?

process of generating e-invoice automatic follow the step 
 Step 1: enable option of e-invoice in vch 
 step 2: entered all required details in vch 
 Step 3: Then save vch and option will come do want to generate e-invoice 
 Step 4: click on ok menu and then window showing option is automatic/json/plain excel 
 Step 5: then click on automatic option 
 Step 6: Click on the option to check for possible errors. 
 Step 7: After checking for errors, view the results. If everything looks correct, proceed to view and generate the e-invoice. 
 step 8: Review all the necessary information presented to you. Ensure that the details are accurate and complete. 
 Step 9: Once verified, click on the option to generate the e-invoice.

Why an error message showing E-Invoice: The field Address 2 must be a string with a minimum length of 3 and a maximum length of 100" while trying to generate an E-Invoice?

This error occurs when the value entered in the "Party master Address 2" field does not meet the required length criteria or is not a valid string.
If error message showing The field Address 2 must be a string with a minimum length of 3 and a maximum length of 100" while trying to generate an E-Invoice follow the below steps:
Solution 1
Verify the address: Double-check the address you have entered in the "Party Master Address 2 " field. Ensure that it is accurate, complete, and in the correct format. The minimum length of address is 3 characters. 
Solution 2
Special characters or symbols: Ensure that the address does not contain any special characters or symbols that may be incompatible with the e-invoicing system. Stick to standard alphanumeric characters for address details.

Why is the cancelled e-invoice still showing up and not getting cancelled after I cancelled the voucher? What do I need to do?

If the cancelled e-invoice still showing up and not getting cancelled after cancel in voucher Follow These Steps: 
 1.Einvoice & E-way Bill Can be Cancel within 24Hrs. Can not cancel after 24 hrs of generation. 
 2.when you Cancel your Voucher option shows do you want to cancel einvoice. 
 3.If you Not cancelled on that time. it Still shows in portal. 
 4.Generate Invoice Again on that number & Create einvoice its create Same einvoice. 
 5.So you can cancel the Voucher Again & click Y on einvoice cancillation. 
 6.Or you Can also Cancel it through Einvoice Portal. 
 7.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

How do I check if e-invoice registration is completed properly in BUSY?

To check if E Invoice registration is completed properly in BUSY, you can follow these steps:
Step 1: Go to the Administration and select Configuration.
Step 2: Choose Feature / Options and then GST / VAT. 
Step 3: You will see an option of E Invoice Required, make sure it set to Y and click on configure and check From Place and PIN Code are mentioned.
Step 4: Click on GSP Configuration and check the Webtel and Pinnacle User ID and Password. Click on Validate to verify that they are correct.
Step 5: Select Voucher Series Configuration under Configurations and choose the voucher type such as Sales, Sales Return, etc.
Step 6: Select your series and click on Voucher Configuration.
Step 7: Here, Ensure Generate E Invoice After Saving option is set to Y.

While generating the e-invoice, it showed invalid GSTIN.

If you are unable to generate an E-Invoice due to the error message "Invalid GSTIN," it means that the GSTIN (Goods and Services Tax Identification Number) you have entered is incorrect or invalid.
Solution 1
Verify the GSTIN: Double-check the GSTIN you have entered while generating the E-Invoice. Ensure that it is accurate and matches the GSTIN associated with the party or entity involved in the transaction. Re-check in Party master.
Solution 2
Validate the GSTIN: Use the official GSTIN verification portals or tools provided by the tax authorities to validate the GSTIN. Enter the GSTIN in the validation tool and verify its authenticity. If the GSTIN is found to be invalid, recheck the GSTIN details with the party involved in the transaction or consult with the tax authorities for further assistance.

I am unable to generate an E-Invoice. How can I configure E-Invoice generation in BUSY?

To configure E-Invoice generation in BUSY, you need to follow these steps:
 Step 1 : Open BUSY 
 Step 2 : Click on administration
 Step 3 : Features ad options.
 Step 4 : GST/VAT
 Step 5 : Select 'GST' and then choose 'GST Configuration'.
 Step 6 : In the 'GST Configuration' window, click on the 'E-Invoice' tab
 Step 7 : Enable the option for 'Enable E-Invoice'.
 Step 8 : Enter your GSP ID and select the appropriate GSP service.
 Step 9 : Provide your GSP username and password.
 Step 10 : Click on 'Validate GSP Details' to verify the information.
 Step 11 : Once the details are validated, click on 'Save' to save the configuration.
 Step 12 : Now you should be able to generate E-Invoices in BUSY.

Where can i find the tax category for services while generating an e invoice in BUSY?

In BUSY you can mannually create Tax category for services,in case of service you can mention in item master tax category of service and in case of goods you can mention in item master tax category of goods, to create tax category,you can follow these steps:
 Step 1:Go To Administration menu,
 Step 2:Select Masters,
 Step 3:Click Tax category Master,Then click add,Mention the Tax category name here service 18% as you want,then select Type as service,mention GST Tax Rate and save and the tax category of goods is by default created in BUSY.
 Step 4:Then while creating service item in BUSY Accounitng Software,you will have to select Tax category as service 18% in item master.
 Now you can generate e invoice of service item, it will be generated.

Frequently AskedQuestions