Frequently Asked
Questions

Q: Why an error message showing E-Invoice Invalid BIll to address 1 ?

This error occurs when the value entered in the "Party master Address" field does not meet the required length criteria or is not a valid string. If error message showing E-Invoice Invalid BIll to address 1 follow the below steps: Step :1 Verify the address: Double-check the address you have entered in the "Party Master Address " field. Ensure that it is accurate, complete(in all 4 lines), and in the correct format. The minimum length of address is 1 character and maximum length of 100 characters . To modify Party master, click Administration→ Masters→ Accounts→ Modify. Step: 2 Special characters or symbols: Ensure that the address does not contain any special characters or symbols that may be incompatible with the e-invoicing system. Stick to standard alphanumeric characters for address details.

Q: I am unable to generate an e-invoice. How can I resolve this?

There can be several reasons that you are unable to generate an e-invoice To resolve you can follow the steps. Step 1. Ensure in party master all details like address, state, gstin, pincode and other details is filled correctly. Step 2. Also make sure that in item master tax category , hsn code and unit mentioned correctly. Step 3. Ensure that you have filled all the required details like item price, tax, party details and other details is mentioned correct in voucher. Step 4. Check your internet connection to ensure it is stable. Step 5. Make sure you have the necessary permissions and access rights to generate e-invoices. Step 6. Update your BUSY software to the latest version.

Q: What is the process of generating e-invoice in BUSY?

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. Steps to Generate e-invoice in BUSY are as follows: Step 1: Specify complete Company details(Address, GSTIN) in BUSY Step 2: Go to the Configuration option under Administration menu, Click feature/Option and enabke einvoice fetaures from GST tab Step 3: Specify place and its Pincode, Create and save GSP Credentials for Auto-Generation Step 4: Add GSP UserID and Password in GSP Configuration in BUSY Step 5: Configure all Party master, Unit and Country masters Step 6: Enable Yes from voucher configuration to send e-invoice after saving Step 7: Also can send einvoice from GST Misc. Utility then Eway bill and Einvoice Management then Generate/ Print Einvoice by Transaction menu.

Q: Does BUSY integrate with e-invoicing systems?

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. Steps to Generate e-invoice in BUSY are as follows: Step 1: Specify complete Company details(Address, GSTIN) in BUSY Step 2: Go to the Configuration option under Administration menu, Click feature/Option and enabke einvoice fetaures from GST tab Step 3: Specify place and its Pincode, Create and save GSP Credentials for Auto-Generation Step 4: Add GSP UserID and Password in GSP Configuration in BUSY Step 5: Configure all Party master, Unit and Country masters Step 6: Enable Yes from voucher configuration to send e-invoice after saving Step 7: Also can send einvoice from GST Misc. Utility then Eway bill and Einvoice Management then Generate/ Print Einvoice by Transaction menu.

Q: After canceling an invoice, how to generate a new one with a different number in BUSY?

You should follow below steps to generate a new invoice with a different number in BUSY: Step 1: Go in desired voucher type. Step 2: Specify the correct details with new invoice number. Step 3: Mention all required field like ship to staton name and pincode in transport window. Step 4: Select Y on E-invoice reuqired. Step 5: Click on save. Step 6: Then select Yes on do you want to generate e-invoice. Step 7: Before generate check all possible errors. Step 8: If any error found then correct it by press enter on it. Step 9: Save and proceed for generation. If still issue persists then can share concern on support@busy.in

Q: Why might e-invoices not be generating properly, and what could be the potential issues?

There are the Many reasons and it's solutions for not generating e-invoices properly in BUSY, the following are : 1. Voucher number cannot be start from zero. 2. In Account Master, Mention Correct GST Number,Station and Pincode. 3. Account master should be Registered. 4. Once E-invoice has been generated on same invoice number and user have cancelled it then e-invoice cannot be generated on it, need to generate new invoice. 5. User's GSTIN should be enable E-invoicing on E-invoicing portal. 6. Mention correct Station to location and pincode 7. In BUSY, GST Configuration should be correct and proper. 8. In GSP Configurtion mention correct GSP ID's that is generated from E-way \ E-invoice portal.

Q: Why am I getting errors like "E-invoice code not generated" and "SI number, Unit quantity code used and not passed"? How can I fix these?

If you are encountering errors like 'E-invoice code not generated' and 'SI number, unit quantity code,' follow these steps" 1.Ensure that you enter the station and pincode in the Party/Account master or in the Transport Window. 2.The UQC (Unit Quantity Code) error occurs when the unit is not set for e-invoice. 3.In the 'Check for Possible Errors' option, errors related to your transaction details, such as HSN, tax category, updated party details, UQC (Unit Quantity Code), or your address, may be displayed. 4.Ensure To Rectify all the errors then generate. 5.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

Q: When generating e-invoices in BUSY, I get an error that "Address cannot be blank". What address is this referring to and how can I fill it so e-invoices generate properly?

while generate e-invoice error get Address 1 cannot be blank to the resolve the error. Kindy follow the step Below: Step1 : Click on the error Step2 : Window show off view options, click on party master Step3 : Window open of account master modify,check feild of address line1 (bank) show enter the address of party. Step4 : If still error is showing, veiw options check on transaction details. Step5 : modify voucher open billing and shipping details window. Step6 : Gst basis report if billing and shipping is select and address line1 (bank) showing enter the address and save . Step7 : Or Gst basis report select as par party master save.

Q: The E-Invoicing function for debit note is not enabled in BUSY. How can I enable it to generate debit notes?

As there's no such provision to generate E-Invoice with debit note in BUSY, Although if you want to generate you can generate debit note W/O (without item), To generate E-invoice debit note W/O check below steps: Step 1: Go in administration and select configuration. Step 2: Then Select Feature/Options and click on GST/VAT. Step 3: Check E-Invoice option is configured, as mention station pincode and GSP ID of webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited Step 4: Save it and go back. Step 5: Go in voucher series configuration. Step 6: Select relevant voucher type and series. Step 7: Then enable the option of Generate E-Invoice after saving. Step 8: Save it and create voucher then generate.

Q: How do I generate a report to list all bills and status of their e invoices in BUSY?

To view the report which shows all the bills and e invoice status in BUSY, you need to follow these steps: Step 1: Go to Transaction menu and click on GST Misc. Utilities. Step 2: Select E invoice Management then click on Generate / Print E invoice. Step 3: Choose the option for geneation of e invoice such as Automatic, JSON or Plain Excel. Step 4: Select the voucher type and enter the date range for which bills you want to generate e invoice. Step 5: Click on Load List and you will see the list of invoices that match your criteria. If an e-invoice has been generated for an invoice, you will see the e-invoice Ack No. and Ack Date.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why an error message showing E-Invoice Invalid BIll to address 1 ?

This error occurs when the value entered in the "Party master Address" field does not meet the required length criteria or is not a valid string.
If error message showing E-Invoice Invalid BIll to address 1 follow the below steps:
Step :1
Verify the address: Double-check the address you have entered in the "Party Master Address " field. Ensure that it is accurate, complete(in all 4 lines), and in the correct format. The minimum length of address is 1 character and maximum length of 100 characters .
To modify Party master, click Administration→ Masters→ Accounts→ Modify.
Step: 2
Special characters or symbols: Ensure that the address does not contain any special characters or symbols that may be incompatible with the e-invoicing system. Stick to standard alphanumeric characters for address details.

I am unable to generate an e-invoice. How can I resolve this?

There can be several reasons that you are unable to generate an e-invoice To resolve you can follow the steps. 
 Step 1. Ensure in party master all details like address, state, gstin, pincode and other details is filled correctly. 
 Step 2. Also make sure that in item master tax category , hsn code and unit mentioned correctly. 
 Step 3. Ensure that you have filled all the required details like item price, tax, party details and other details is mentioned correct in voucher. 
 Step 4. Check your internet connection to ensure it is stable. 
 Step 5. Make sure you have the necessary permissions and access rights to generate e-invoices. 
 Step 6. Update your BUSY software to the latest version.

What is the process of generating e-invoice in BUSY?

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. Steps to Generate e-invoice in BUSY are as follows:
Step 1: Specify complete Company details(Address, GSTIN) in BUSY
Step 2: Go to the Configuration option under Administration menu, Click feature/Option and enabke einvoice fetaures from GST tab 
Step 3: Specify place and its Pincode, Create and save GSP Credentials for Auto-Generation
Step 4: Add GSP UserID and Password in GSP Configuration in BUSY
Step 5: Configure all Party master, Unit and Country masters
Step 6: Enable Yes from voucher configuration to send e-invoice after saving
Step 7: Also can send einvoice from GST Misc. Utility then Eway bill and Einvoice Management then Generate/ Print Einvoice by Transaction menu.

Does BUSY integrate with e-invoicing systems?

Electronic invoicing (e-Invoicing) is the exchange of the invoice document between a supplier and a buyer in an integrated electronic format. Steps to Generate e-invoice in BUSY are as follows:
Step 1: Specify complete Company details(Address, GSTIN) in BUSY
Step 2: Go to the Configuration option under Administration menu, Click feature/Option and enabke einvoice fetaures from GST tab 
Step 3: Specify place and its Pincode, Create and save GSP Credentials for Auto-Generation
Step 4: Add GSP UserID and Password in GSP Configuration in BUSY
Step 5: Configure all Party master, Unit and Country masters
Step 6: Enable Yes from voucher configuration to send e-invoice after saving
Step 7: Also can send einvoice from GST Misc. Utility then Eway bill and Einvoice Management then Generate/ Print Einvoice by Transaction menu.

After canceling an invoice, how to generate a new one with a different number in BUSY?

You should follow below steps to generate a new invoice with a different number in BUSY: 
 Step 1: Go in desired voucher type. 
 Step 2: Specify the correct details with new invoice number. 
 Step 3: Mention all required field like ship to staton name and pincode in transport window. 
 Step 4: Select Y on E-invoice reuqired. 
 Step 5: Click on save. 
 Step 6: Then select Yes on do you want to generate e-invoice. 
 Step 7: Before generate check all possible errors. 
 Step 8: If any error found then correct it by press enter on it. 
 Step 9: Save and proceed for generation. 
 If still issue persists then can share concern on support@busy.in

Why might e-invoices not be generating properly, and what could be the potential issues?

There are the Many reasons and it's solutions for not generating e-invoices properly in BUSY, the following are : 
 1. Voucher number cannot be start from zero. 
 2. In Account Master, Mention Correct GST Number,Station and Pincode. 
 3. Account master should be Registered. 
 4. Once E-invoice has been generated on same invoice number and user have cancelled it then e-invoice cannot be generated on it, need to generate new invoice. 
 5. User's GSTIN should be enable E-invoicing on E-invoicing portal. 
 6. Mention correct Station to location and pincode 
 7. In BUSY, GST Configuration should be correct and proper. 
 8. In GSP Configurtion mention correct GSP ID's that is generated from E-way \ E-invoice portal.

Why am I getting errors like "E-invoice code not generated" and "SI number, Unit quantity code used and not passed"? How can I fix these?

If you are encountering errors like 'E-invoice code not generated' and 'SI number, unit quantity code,' follow these steps" 
 1.Ensure that you enter the station and pincode in the Party/Account master or in the Transport Window. 
 2.The UQC (Unit Quantity Code) error occurs when the unit is not set for e-invoice. 
 3.In the 'Check for Possible Errors' option, errors related to your transaction details, such as HSN, tax category, updated party details, UQC (Unit Quantity Code), or your address, may be displayed. 
 4.Ensure To Rectify all the errors then generate. 
 5.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

When generating e-invoices in BUSY, I get an error that "Address cannot be blank". What address is this referring to and how can I fill it so e-invoices generate properly?

while generate e-invoice error get Address 1 cannot be blank to the resolve the error. 
 Kindy follow the step Below: 
 Step1 : Click on the error 
 Step2 : Window show off view options, click on party master 
 Step3 : Window open of account master modify,check feild of address line1 (bank) show enter the address of party. 
 Step4 : If still error is showing, veiw options check on transaction details. 
 Step5 : modify voucher open billing and shipping details window. 
 Step6 : Gst basis report if billing and shipping is select and address line1 (bank) showing enter the address and save . 
 Step7 : Or Gst basis report select as par party master save.

The E-Invoicing function for debit note is not enabled in BUSY. How can I enable it to generate debit notes?

As there's no such provision to generate E-Invoice with debit note in BUSY, Although if you want to generate you can generate debit note W/O (without item), 
 To generate E-invoice debit note W/O check below steps:
 Step 1: Go in administration and select configuration.
 Step 2: Then Select Feature/Options and click on GST/VAT.
 Step 3: Check E-Invoice option is configured, as mention station pincode and GSP ID of webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited
 Step 4: Save it and go back.
 Step 5: Go in voucher series configuration.
 Step 6: Select relevant voucher type and series.
 Step 7: Then enable the option of Generate E-Invoice after saving.
 Step 8: Save it and create voucher then generate.

How do I generate a report to list all bills and status of their e invoices in BUSY?

To view the report which shows all the bills and e invoice status in BUSY, you need to follow these steps:
 Step 1: Go to Transaction menu and click on GST Misc. Utilities.
 Step 2: Select E invoice Management then click on Generate / Print E invoice.
 Step 3: Choose the option for geneation of e invoice such as Automatic, JSON or Plain Excel.
 Step 4: Select the voucher type and enter the date range for which bills you want to generate e invoice.
 Step 5: Click on Load List and you will see the list of invoices that match your criteria. If an e-invoice has been generated for an invoice, you will see the e-invoice Ack No. and Ack Date.

Frequently AskedQuestions