Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
What are the prerequisites for E-Invoicing?
To start E invoicing in BUSY, you need to have the following prerequisites:
1.E Invoice configuration must with done in BUSY with relevant GSP credentials of webtel electrosoft private limited and pinnacle finserv advisors private limited.
2.Make sure the party address ,Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
3.HSN or SAC code and tax category must be configured in the Item master.
4.UQC or unit quantity code must be specified in the Unit master.
5.Ensure that the Party should be resgitered on GST portal and have a active GSTIN.
6.Verify that proper internet connectivity is available.
7.E invoice site must be running properly without any technical issues.
8.Company address must be updated in data.
Can I generate e-invoice from BUSY manually?
To generate E-invoice manually from BUSY instead of automatic option,follow these steps
Step 1 Go to transactions
Step 2: Select sale voucher or voucher for e-invoice is to be generated
Step 3:Open or add your sale invoice then you have to enable E-invoice required and fill all details of a voucher such as pincode station.
Step4: After saviing voucher one window will appear for generate e-invoice
Step5:Select JSON and proceed to check options and path e-invoice path in local drive and check possible errors and proceed
Step6:Now E-invoice json is saved in local drive
Step7:Login into your e-invoice portal and then from there select bulk upload e-invoice option
Step8:Select file path from local drive of JSON E-invoice and uplaod and proceed to print e-invoice
While generating e-invoice, showing message error from IRP the field state must match the regular expression’^([0-9]{1,2})$
Need to check the state name in the account master or in the transport window. If a customer will create a new state manually and use it, then this error occurs. Have to change the state name with the default state created by the company itself.
While generating e-invoice, showing message error from IRP the field state must match the regular expression’^([0-9]{1,2})$ follow the below steps:
Step 1: Go to Administration=>Master=>Misc. Master.=> State=>Modify
Step 2: Here check, he has created a state master manually.
Step 3: If we will not select our default state master in party or in transport details while doing transaction. Then it will show this error.Here we have to use default state master created by BUSY.
I am unable to generate e-invoices. How can I troubleshoot and resolve this issue?
To troubleshoot and resolve issues with generating e-invoices, follow these steps:
Step 1:Ensure you have an active BLS and are using the standard version (basic version doesn't support e-invoices).
Step 2:Check your internet connection and firewall settings; exclude BUSYwin folder from antivirus.
Step 3:Validate GSP (Pinnacle & Webtel) in GST/VAT options; update or create a new GSP if needed.
Step 4:In BUSY, check for possible errors while making e-invoices; fix entry-level issues like address, GSTIN, HSN code, etc.
Step 5:If the GSP server is down, generate JSON and try uploading it to the E-invoice portal.
Step 6:If the E-invoice portal isn't responding, wait for some time for resolve portal issues, and then try generating the e-invoice.
I want to cancel an e-invoice within hours. What is the process to do this in BUSY?
To cancel an e-invoice within 24 hours, you need to follow the below steps:
Step 1: You need to open that e-invoice sales voucher in Modify mode by using Steps: Transactions, Sales, Modify,
Step 2: Then put the bill number of that particular e-invoice, click OK, and open it.
Step 3: After you open the sales invoice voucher window, you will see a cancel option at the top of the screen. Click on that option to cancel the sale invoice.
Step 4: and then it will ask for narration. Put cancel narration,
Step 5: and then they will ask if you want to cancel from the GST portal. Also, click Yes to cancel from the GST portal.
Why am I unable to generate e-invoice after generation of one e-invoice from BUSY? Is there any limit or restriction?
If a user is unable to generate e-invoices after generating one e-invoice in BUSY, you can follow these steps to resolve the issue:
Step 1 : Go to Administration.
Step 2 : Click on Configuration.
Step 3 : Select Features and Options.
Step 4 : Then, choose GST/VAT.
Step 5 : Click on GSP configuration and check the validity of GSP IDs. If the validation of GSP IDs is unsuccessful, you need to switch the GSP IDs.
Alternatively, the user can generate new GSP IDs.
If you still face the issue, please contact our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in.
BUSY is showing special character error while generating E-Invoice and is getting rejected. How can I fix this?
Folllow below steps to generate E-Invoice without an error:
Step 1: Open relevant voucher in modify mode.
Step 2: Click on save option and select yes on Do you want to generate E-invoice.
Step 3: Select automatic then after check given configuration press OK
Step 4: A window will appear click on check possible errors option.
Step 5: It will show invalid data found press enter on it.
Step 6: Then it will show few options to correct the error ,e.g Transaction details, Party details, UQC update, Update post details, Update address, station,pincode in material center.
Step 7: Press enter on relevant option.
Step 8: Correct and save it.
Step 9: Click on view & generate.
I am unable to generate an e-invoice even after updating my login details. What should I do?
If you are unable to generate e invoice then you can follow the steps to resolve the issue.
Step 1. Ensure in party master all details like address, state, gstin, pincode and other details is filled correctly.
Step 2. Also make sure that in item master tax category , hsn code and unit mentioned correctly.
Step 3. Ensure that you have filled all the required details like item price, tax, party details and other details is mentioned correct in voucher.
Step 4. Check your internet connection to ensure it is stable.
Step 5. Make sure you have the necessary permissions and access rights to generate e-invoices.
Step 6. Update your BUSY software to the latest version.
My E-Invoices from BUSY are getting rejected by the government portal. How can I diagnose the issue?
When generate e-invoices for BUSY check these things, kindly see the step below:
Step1 : Double-check the e-invoice configuration pin code and stations is mentions.
Step2 : Check GSP login credentials is correct.
Step3 : The items HSN code should been valid
Step4 : If HSN code is belongs to goods tax category also had to been goode type and it also same services HSN code time .
Step5 : In the party masters address line1 had to been minimum 3 characters, also mention pin code and stations .
Step6 : Check items unit UQC in selected .
Step7 : In transporter window mention pin code and stations .
How can I validate my GSP user ID in BUSY? Where can I validate the GSP ID?
To Validate GSP id with BUSY software follow these steps:
Step 1: Make sure you have configured GSP id from E-invoice portal such as webtel and pinnacle
Step 2: Then open your company in BUSY
Step 3: Then go to administration menu
Step 4: Then click on configuration button
Step 5: Then click on features & Option button
Step 6: Then click on GST/VAT button
Step 7: Then enable E-invoice required or E-waybil required as yes
Step 8: Then configure the from place,pincode from configuration
Step 9: Then click on GSP configuration option and specify the id and password such as webtel,pinnacle etc
Step 10: Then click on validate button to validate it