Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
What is the process to create credentials for e-invoicing in BUSY before the e-invoicing mandate comes into effect?
For E-invoicing Credentials in BUSY Please follow below mention steps:-
Step 1:- First Login E-way bill portal
Step 2:- Registration
Step 3:- For GSP
Step 4:- Verify OTP and then create GSP Id and password select GSP Webtel electrosoft pvt ltd.
After created GSP ID and password enter same GSP Id and password in BUSY GSP configration please follow below mention steps for E-invoicing option:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Feature /Option
Step 4:- GST/VAT
Step 5:- Enable E-invoicing required option and then GSP configration Enter GSP ID password which was generated from Eway bill portal then save configration
Now you can create E-invoicing directly from BUSY
What is the process for enabling e-invoices in Bizia before the feature goes live?
For enable E-invoice in BUSY please follow below mention steps:-
Step 1:- First Login E-way bill portal
Step 2:- Registration
Step 3:- For GSP
Step 4:- Verify OTP and then create GSP Id and password select GSP Webtel electrosoft pvt ltd.
After created GSP ID and password enter same GSP Id and password in BUSY GSP configration please follow below mention steps for E-invoicing option:-
Step 1:- Administration Tab
Step 2:- Configration
Step 3:- Feature /Option
Step 4:- GST/VAT
Step 5:- Enable E-invoicing required option and then GSP configration Enter GSP ID password which was generated from Eway bill portal then save configration
Now you can create E-invoicing directly from BUSY
The shipping address is not getting populated in my e-invoice, what should I do?
If the shipping address is not getting populated in the E-invoice, you need to check the details on which you have levied the tax. Here are the steps to cross verify the issue:
Step 1: Go to transaction then select the required voucher type like sales, purchase, sale return etc.
Step 2: Click on Modify option and open the invoice in modify mode.
Step 3: Now, Open the Billing Shipping window and Verify the GST report basis option.
Step 4: If you have selected as per party master in GST rpeort basis then Part address will appear in E invoice printing and incase of Billing/Shipping details in GST report basis then Shipping address will display in E invoice printing.
I am getting an error that my invoice cannot start with zero. How can I resolve this in BUSY?
You should folloe below steps to resolve the error of invoice can not start with zero:
Step 1: Open relevant voucher.
Step 2: Change voucher numbering.
Step 3: As Portal does not accept the invoice which start with zero.
Step 4: If have auto numbering in voucher then first take backup of data.
Step 5: Go in administration and select configuration.
Step 6: Then Click on voucher series configuration.
Step 7: Select desired voucher and series.
Step 8: Then click on voucher numbering.
Step 9: Change it as per your requirement as manaual or starting number.
Step 10: Save and proceed for invoice generation.
Entered client details but unable to generate e invoices in BUSY. Why?
If you are unable to generate e invoice then there can be several reasons for this.
1. Ensure in party master all details like address, state, gstin, pincode and other details is filled correctly.
2. Also make sure that in item master tax category , hsn code and unit mentioned correctly.
3. Ensure that you have filled all the required details like item price, tax, party details and other details is mentioned correct in voucher.
4. Check your internet connection to ensure it is stable.
5. Make sure you have the necessary permissions and access rights to generate e-invoices.
6. Update your BUSY software to the latest version.
How do I enter my business details into BUSY to generate e-invoices?
To generate e invoice from BUSY, you need to enter your business details such as GST number, address, etc by following these steps:
Step 1: Go to Company menu and click on Edit company.
Step 2: Enter your company Address and save.
Step 3: Next, Go to Administration and click on Configuration.
Step 4: Select Features / Options and click on GST / VAT, here you will see a option called E Invoice Required
Step 5: Set Y to turn it on and mention your Place and Pincode.
Step 6: Then enter GSP user id and password in GSP Configuration tab and save.
Note: The GST id and password must be created from E invoice or E way bill portal.
Starting e-invoicing process in BUSY. What steps to enable it?
To enable e-invoicing in BUSY,
Step:1 Go to the Administration menu, then Configuration,
Step2: Feature and option,and select the GST/VAT option
Step3: Enable e-invoicing and enter the necessary details.
Step4 : Click GSP Configurations option
Step5 : Mentions GSP ID of Webtel and Pinnacel
Step6 : To create GSP id login on e-way bill portal
Step7 : Go to Registration Menu and Click on for GSP
Step8 : Verify with your otp
Step9 : Click New and add
Step10: Select user name and select Webtel private limited .
Step11: Create new password and done
Once enabled, e-invoices and GSP id link will be generated automatically.
How do I cancel and regenerate an invoice in BUSY with the correct date?
Follow below step to cancel and regenrte an invoice in BUSY with the correct ate:
Step 1: Take latest backup of your data.
Step 2: Open the relevant voucher.
Step 3: Press ALT + x on that voucher.
Step 4: A window will appear to ask you Do you want to cancel the voucher.
Step 5: Select Y on it.
Step 6: After invoice it will ask you to do you want to cancel e-invoice.
Step 7: Select Y and specify the reason.
Step 8: Re create the invoice with correct date.
Step 9: Voucher number should be new one as e-invoice portal does not allow to create invoice on cancelled invoice number.
How do I enable E-invoice generation directly through BUSY? What options should I check?
To enable E-invoice generation directly through BUSY, you need to go to the Features & Options menu and follow the steps:
Step1: From the GST/ VAT menu enable E-invoice and fill in the GSP ID user name and password
Step2: for GSP ID and password creation go to the E-way bill/ E-Invoice portal there is an option for registering a GSP ID, for BUSY use GSP as Webtel and Pinnacle.
Step3: Create ID password specified in BUSY
Step4: Go to voucher series configuration there is an option to enable generate E-invoice –Y
Step5: Go to sales and feed B@B invoices, at transport windows feed relevant inform for E-invoice and save for generating E-invoice.
Showing Error while generating Einvoice
Their could be multiple reason for showing Error while generating E invoice
follow the steps to resolve the issue
1 If showing gsp credential invalid then modiFinancial Year the default gsp details in GSP
configuration option under GST VAT feature
2 If showing bill to or ship to party location cant blank then open the party master
and mention station and pincode and on transport details mention place of supply
and pincode
3 If showing dispatch address cant blank then modiFinancial Year your material centre address
if you pick dispatch details from material centre
4 If showing Invalid GSTIN of party then validate the party GSTIN and save the proper
GST number