Frequently Asked
Questions

Q: Do I need to have any particular billing or shipping settings enabled for e-invoice generation?

If you want to specify Billing and shipping details in voucher for E invoice, you need to enable Billing shipping feature by following these steps: Step 1: Go back to Administration and click on configuration. Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc. Step 3: Then, select the voucher series and click on Voucher Configuration. Step 4: Here, you will see options of Separate Billing/Shipping Details, Specify Y to enable the feature and save the configuration. Now your BUSY is ready to generate E Invoice with billing and shipping details.

Q: What billing and invoicing settings should I verify if I am having problems?

Please specify the specific problem you are facing with billing and E-invoicing in BUSY so that we can assist you accordingly. Further you can check the possible aspects mentioned below: 1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry. 2.HSN or SAC code and tax category must be configured in the Item master. 3.UQC or unit quantity code must be specified in the Unit master. 4.Ensure that the Party GSTIN is active. 5.Verify that proper internet connectivity is available. 6.E invoice site must be running properly without any technical issues.

Q: Can I generate an e-invoice for multiple customers in BUSY?

Yes, you can generate E-invoice of multiple invoices in bulk, please follow the below steps: Step 1: Go to Transaction menu Step 2: Click on GST misc. utilities Step 3: E-waybill/E-invoice management then click on generate/print e-invoice Step 4: Select Automatic then select voucher type sale/purchase etc. Step 5: Select data range & then load list of vouchers select vouchers then click on generate e-way bill Step 6: Check possible error & the generate Make sure you specified Y for required e-way bill while adding sale voucher because only those vouchers will be shown on which you spcefied Y for e-way bill.

Q: I need help with integrating E-Invoicing API with BUSY. Who should I contact?

To integrate E-invoice Api wilth BUSY software you need to follow below steps: Step 1: Go to E-invoice portal then create api/gsp id Step 2: Then open your BUSY then go to administration menu Step 3: Then click on configuration option Step 4: Then click on features and option button Step 5: Then click on GST/VAT window and open it Step 6: Then click on E-invoice required option as yes and then click on GSP configuration and specify the API or GSP id that you have created on portal Step 7: Now your E-invoice api is successfully integrated with BUSY software

Q: I want to generate the e invoice for is not getting option to selecting in BUSY. What could be the reason and solution for this?

If you want to generate the e invoice for not getting selected option in the BUSY,you can follow given steps: Step 1:You need to go to Administration menu, Step 2:Click configuration, Step 3:Click Features and Option, Step 4:Click GST/VAT tab, Step 5:Here you can check,Transport Details in Local Sales/Purchase should be Yes in this window. Step 6:Then you need to go to voucher series configuration,click sales, then select series,click voucher configuration,here is a option on the top input transport Details should be Yes. Step 7:Go to the voucher and check, transport details window will appear.

Q: Which GSP does your software use Webtel or Pinnacle? I am having problems with e invoice generation in BUSY.

BUSY use both GSP vendors webtel and pinnacle for e invoice & e way bill generation. If you are facing issue while generating e invoice related to GSP then you need to first validate that by following these steps: Step 1: Open your company then go to Administration. Step 2: Select Configuration and click on Features / Options. Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration. Step 4: Here, you can check your GSP id and password and also can validate them and check if is correct or not.

Q: Where can I find the configuration and settings for e-invoice generation in BUSY?

If you want to configure E-invoice then please follow the below steps: Step 1: Go to Administration Menu Step 2: Click on Configuration Step 3: Click on Feature and Option Step 4: Click on GST/VAT Step 5: Make sure to enable E-invoice Required as Y and then check in GSP configuration a Valid GSP has been mention i.e Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited Step 6: For validating Both GSP, click on Validate button shown in the right side of the GSP and save the configuration.

Q: Are there any troubleshooting tips for common e-invoicing errors?

Yes there are some troubleshooting tips for common e-invoicing errors that are mentioned below: 1. Enter valid GST number in party master and validate that 2. Enter valid HSN and validate that 3. Enter GSP Id and password of both Webtel and Pinnacle created from E-way bill/ E-invoice portal. 4. Enter Station and Pin code in E-invoice configuration window in GST/VAT 5. No any special characters should be mention in Voucher number other than(- and / ) 6. Voucher number should not be start with 0 7. Unit code (UQC) should be define for E-invoice

Q: The party name is wrong in the e-invoice generated by BUSY. How can I correct it?

As per Government norms, once an E invoice is generated, it cannot be edited or modified. However, if the E invoice is generated with incorrect information, it can be cancelled and then generated afresh. In BUSY, we can cancel the E invoice bill with the invoice. Please follow the below step to cancel E invoice bill from BUSY :- Step 1: Go to transaction Step 2: Click on required voucher type . Step 3: Click on modify and open the invoice Step 4: Press Ctrl+X shortcut to cancel invoice with E invoice and mention the remark for same.

Q: I am not seeing my Webtel ID in BUSY anymore. How do I restore or recreate it?

To create the webtel userid and password for generating automatic e way bill and e invoice in BUSY, you need to follow these steps: Step 1: Login the E way bill portal by using your E way bill credentials Step 2: Go to Registration and click on For GSP tab Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number. Step 4: Click on Add button then select the GSP server named Webtel Electrosoft Pvt. Ltd. Step 5: Create the GSP userid and password and ok.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Do I need to have any particular billing or shipping settings enabled for e-invoice generation?

If you want to specify Billing and shipping details in voucher for E invoice, you need to enable Billing shipping feature by following these steps:
Step 1: Go back to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Here, you will see options of Separate Billing/Shipping Details, Specify Y to enable the feature and save the configuration. 
Now your BUSY is ready to generate E Invoice with billing and shipping details.

What billing and invoicing settings should I verify if I am having problems?

Please specify the specific problem you are facing with billing and E-invoicing in BUSY so that we can assist you accordingly.
Further you can check the possible aspects mentioned below:
1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Ensure that the Party GSTIN is active.
5.Verify that proper internet connectivity is available.
6.E invoice site must be running properly without any technical issues.

Can I generate an e-invoice for multiple customers in BUSY?

Yes, you can generate E-invoice of multiple invoices in bulk, please follow the below steps:
Step 1: Go to Transaction menu
Step 2: Click on GST misc. utilities
Step 3: E-waybill/E-invoice management then click on generate/print e-invoice
Step 4: Select Automatic then select voucher type sale/purchase etc.
Step 5: Select data range & then load list of vouchers select vouchers then click on generate e-way bill
Step 6: Check possible error & the generate 
Make sure you specified Y for required e-way bill while adding sale voucher because only those vouchers will be shown on which you spcefied Y for e-way bill.

I need help with integrating E-Invoicing API with BUSY. Who should I contact?

To integrate E-invoice Api wilth BUSY software you need to follow below steps:
Step 1: Go to E-invoice portal then create api/gsp id 
Step 2: Then open your BUSY then go to administration menu
Step 3: Then click on configuration option
Step 4: Then click on features and option button
Step 5: Then click on GST/VAT window and open it
Step 6: Then click on E-invoice required option as yes and then click on GSP configuration and specify the API or GSP id that you have created on portal
Step 7: Now your E-invoice api is successfully integrated with BUSY software

I want to generate the e invoice for is not getting option to selecting in BUSY. What could be the reason and solution for this?

If you want to generate the e invoice for not getting selected option in the BUSY,you can follow given steps:
 Step 1:You need to go to Administration menu,
 Step 2:Click configuration,
 Step 3:Click Features and Option,
 Step 4:Click GST/VAT tab,
 Step 5:Here you can check,Transport Details in Local Sales/Purchase should be Yes in this window.
 Step 6:Then you need to go to voucher series configuration,click sales, then select series,click voucher configuration,here is a option on the top input transport Details should be Yes.
 Step 7:Go to the voucher and check, transport details window will appear.

Which GSP does your software use Webtel or Pinnacle? I am having problems with e invoice generation in BUSY.

BUSY use both GSP vendors webtel and pinnacle for e invoice & e way bill generation. If you are facing issue while generating e invoice related to GSP then you need to first validate that by following these steps:
Step 1: Open your company then go to Administration.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on GST / VAT tab and then you will see the option of GSP Configuration.
Step 4: Here, you can check your GSP id and password and also can validate them and check if is correct or not.

Where can I find the configuration and settings for e-invoice generation in BUSY?

If you want to configure E-invoice then please follow the below steps:
 Step 1: Go to Administration Menu
 Step 2: Click on Configuration 
 Step 3: Click on Feature and Option 
 Step 4: Click on GST/VAT
 Step 5: Make sure to enable E-invoice Required as Y and then check in GSP configuration a Valid GSP has been mention i.e Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited
 Step 6: For validating Both GSP, click on Validate button shown in the right side of the GSP and save the configuration.

Are there any troubleshooting tips for common e-invoicing errors?

Yes there are some troubleshooting tips for common e-invoicing errors that are mentioned below: 
1. Enter valid GST number in party master and validate that 
2. Enter valid HSN and validate that 
3. Enter GSP Id and password of both Webtel and Pinnacle created from E-way bill/ E-invoice portal.
4. Enter Station and Pin code in E-invoice configuration window in GST/VAT
5. No any special characters should be mention in Voucher number other than(- and / ) 
6. Voucher number should not be start with 0
7. Unit code (UQC) should be define for E-invoice

The party name is wrong in the e-invoice generated by BUSY. How can I correct it?

As per Government norms, once an E invoice is generated, it cannot be edited or modified. However, if the E invoice is generated with incorrect information, it can be cancelled and then generated afresh.
In BUSY, we can cancel the E invoice bill with the invoice.
Please follow the below step to cancel E invoice bill from BUSY :-
Step 1: Go to transaction 
Step 2: Click on required voucher type .
Step 3: Click on modify and open the invoice 
Step 4: Press Ctrl+X shortcut to cancel invoice with E invoice and mention the remark for same.

I am not seeing my Webtel ID in BUSY anymore. How do I restore or recreate it?

To create the webtel userid and password for generating automatic e way bill and e invoice in BUSY, you need to follow these steps:
Step 1: Login the E way bill portal by using your E way bill credentials
Step 2: Go to Registration and click on For GSP tab
Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server named Webtel Electrosoft Pvt. Ltd. 
Step 5: Create the GSP userid and password and ok.

Frequently AskedQuestions