Frequently Asked Questions

If you are unable to generate E Invoice automatically in BUSY, check the possible errors mentioned below:
1.Make sure the Pin code and station specified in Party master as well as in the transport window during voucher entry.
2.HSN or SAC code and tax category must be configured in the Item master.
3.UQC or unit quantity code must be specified in the Unit master.
4.Ensure that the Party GSTIN is active.
5.Verify that proper internet connectivity is available.
6.E invoice site must be running properly without any technical issues.

The process for e-invoice registration and configuration in BUSY involves the following steps:
Step 1. Enable the E-Invoice feature in the Configuration settings.
Step 2. Configure the 'From Place' as per your location.
Step 3. Login to the E-Invoice portal using your existing credentials.
Step 4. Complete the registration process on the portal.
Step 5. Once registered, you can generate e-invoices similar to generating e-way bills.
Step 6. Save the voucher and it will prompt you to generate the e-invoice.
Step 7. Enter the necessary details and generate the e-invoice.

If Want to Know buyer's GSTIN and complete address required for export invoices in BUSY, even when exporting to overseas customers:
 1.Buyer's GSTIN Not Required in case of export.
 2.Port Code is mandatory For export Einvoice.
 3.In port Code Enter India's last location.
 4.So enter pincode, Place, State.
 5.You Can enter Buyers information in Account Master.
 6.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

After registering GSP API credentials on portal, you need to enter the credentials in BUSY.
Please follow the below steps:
1: Go to administration Menu
2: Click on Configuration option
3: Press enter on features/option
4: Press enter on GST/VAT Tab then enable E-way bill / E-invoice & configure it (entered all required details e.g. station, pincode etc)
5: And you will get GSP configuration tab on same window
6: Enter GSP API in user name & password accordingly Gst suvidha provider and validate both ids & save the configuration.

If you are facing GSTIN issue while generating an E invoice in BUSY, you can check these troubleshooting steps:
Step 1: Make sure the GST number entered in the party master is correct. 
Step 2: Validate the GST number using the Validate feature in party master and check its status. It should be active and valid.
Step 3: Check the GST number on the E invoice portal and see if the details are available there. If not, you can get them from the Common portal.

To troubleshoot and resolve issues with generating e-invoices with the correct GST rate in BUSY , you can follow these steps:
 Step 1: First check all item master tax rate which in enter in perticular invoice. Ensure that the correct GST rates are assigned to items in item master.
 Step 2: If item rate are incorrect, update them accordingly. 
 Step 3: check the tax sale types applied to the invoice. They should be accurate according to the item item and transaction requirments.

Steps to Generate e-invoice in BUSY:
Step 1: Specify Company details in BUSY
Step 2: Enable and Configure einvoice fetaures from GST tab
Step 3: Create and save GSP Credentials for Auto-Generation
Step 4: Add GSP UserID and Password in GSP Configuration in BUSY
Step 5: Configure all Party master, Unit and Country masters
Step 6: Enable Yes from voucher configuration to send e-invoice after saving
Step 7: Also can send einvoice from GST Misc. Utility then Eway bill and Einvoice Management then Generate/ Print Einvoice by Transaction menu.

Steps to Generate e-invoice in BUSY:
Step 1: Specify Company details in BUSY
Step 2: Enable and Configure einvoice fetaures from GST tab
Step 3: Create and save GSP Credentials for Auto-Generation
Step 4: Add GSP UserID and Password in GSP Configuration in BUSY
Step 5: Configure all Party master, Unit and Country masters
Step 6: Enable Yes from voucher configuration to send e-invoice after saving
Step 7: Also can send einvoice from GST Misc. Utilitythen Eway bill and Einvoice Management then Generate/ Print Einvoice by Transaction menu.

Check below steps if BUSY not allow Yes for e-invoice generation:
 Step 1: Login with Admin user.
 Step 2: Go in administration.
 Step 3: Then select configuration.
 Step 4: Under it go in feature/Options.
 Step 5: Select GST/VAT.
 Step 6: Then click on e- invoice required option.
 Step 7: Allow generation of e-invoicing to sub-users.
 Step 8: Also check that IRN is not generated before.
 Step 9: If transaction belongs to B2C then it will not allow you to generate e-invoice.

To enter the Place and PIN code while generating e-invoices in BUSY, follow these steps:
 Step 1: Go to the Administration menu and then click on Masters.
 Step 2: Click on Account Master.
 Step 3: Enter the Place and PIN code in the account master, and save it successfully.
 Important Note: If you entered the Place and PIN code in the account master, but it is still not appearing in the transport details, manually input it while generating the e-invoice.