Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e invoice generation

FAQs

I want to generate an invoice with billing address in one state and shipping address in another state. How can I do this in BUSY?

Update and enable the Bill To and Ship to parties.
Step1: You can go to the party master and enter separate billing and shipping addresses. 
Step2: If using billing to shipping detail feature for shipping addresses can updated for billing and shipping window in invoice 
Step3: Then, while generating the invoice, select the party code to auto-populate the billing address. After that, you can manually change the shipping address in the invoice to match the Ship To party's address.

How can I generate an invoice with the registered GST number but with a different billing and shipping address?

Update and enable the Bill To and Ship to parties.
Step1: You can go to the party master and enter separate billing and shipping addresses. 
Step2: If using billing to shipping detail feature for shipping addresses can updated for billing and shipping window in invoice 
Step3: Then, while generating the invoice, select the party code to auto-populate the billing address. After that, you can manually change the shipping address in the invoice to match the Ship To party's address.

Why am I unable to update the billing and shipping addresses to different states when generating an invoice?

Update and enable the Bill To and Ship to parties.
Step1: You can go to the party master and enter separate billing and shipping addresses. 
Step2: If using billing to shipping detail feature for shipping addresses can updated for billing and shipping window in invoice 
Step3: Then, while generating the invoice, select the party code to auto-populate the billing address. After that, you can manually change the shipping address in the invoice to match the Ship To party's address.

why e invoice QR code not show in print in BUSY?where do i configure it?

To enable e invoice QR code in print in BUSY,you can follow given steps: 
 Step 1:Go to the Administration menu, 
 Step 2:Click on configuration menu, 
 Step 3:Click on Invoice/Document Printing, 
 Step 4:Click Standard, 
 Step 5:Click on sales,here you can find an option is to Enable Print E-Invoice QR Code,then save this window, 
 Now when you generate the e invoice from BUSY,the e invoice QR code will be shown in BUSY Invoice Print.

My invoice serial number is not incrementing correctly. Some numbers are missing in the sequence. What could be causing this issue?

If your invoice number is not incrementing correctly then check the below steps.
 Step 1. Go to Administration then click on configuration option,
 Step 2. Then click on Voucher series configuration and select sale option.
 Step 3. Now Expand the sale option and select the sale series.
 Step 4. Then click on voucher numbering button and check that you have selected numberig typ as automatic.
 Step 5. If not then select as automatick and save the configuration.

My E-Invoice details are different from my sale bill. Why is this happening and how can I align the details?

If your E-Invoice details are different from your sales bill, this may be due to incorrect details mentioned while generating the E-Invoice. Follow these steps to resolve it: 
Step 1: Cancel the existing E-Invoice by canceling the voucher in BUSY. 
Step 2: Generate a new E-Invoice with a different voucher number. 
Step 3: Ensure all the details are correctly aligned with the sales bill. 
Important Note: Cancellation of E-Invoice should be done within 24 hours of generation.

I configured E-Waybill and E-Invoice in BUSY but am unable to generate them. What could be the issue?

If you have configured E-Waybill and E-Invoice in BUSY but are unable to generate them, then follow these steps : 
 Step 1: Go to Administartion menu and then click on Configuration. 
 Step 2: Then click on Voucher series Configuration. 
 Step 3: Then select the series in which you wants to enable the e-way bill and e-invoice. 
 Step 4: click on Voucher configuration. 
 Step 5: Then enable the generate e-way bill/e-invoice after saving.

I want to create e-invoicing from BUSY but need help understanding the process. What should I do?

You can create E Invoicing from BUSY as follows:
Step 1: First create GSP credentials from Eway bill portal with webtel.
Step 2: Then Go in administration then configuration.
Step 3: Then mention these GSP in BUSY under GST VAT in feature & option.
Step 4: Then enable it from voucher configuration then voucher series configuration.
Step 5: Then select voucher type & select voucher configuration.
Step 6: Then enable transport details & pick option yes generate E invoice after saving sale invoice.

What should I do to generate an e-invoice after manually generating an e-way bill in BUSY?

You should follow below steps to generate an e-invoice after manually genearting an e-way bil in BUSY: 
 Step 1: Open desired voucher. 
 Step 2: Define all details correctly. 
 Step 3: In transporter details window mention station and pincode. 
 Step 4: Select Y for required e-inovice. 
 Step 5: Proceed for generate e-invoice. 
 Step 6: Before generation check all possible errors. 
 Step 7: If found errors then corrcet it and generate E-Invoice.

My e-invoices are getting rejected in BUSY. What could be the reasons?

While generating E-invoice on BUSY show any error in that case you need to check the following:
1. HSN code of item should be correct and valid
2. Internet connection should be proper 
3. Make sure that all the required fields such as Station ,Pincode, are filled properly in party master
4. Ensure that configuration for E-invoice should be proper
If you are facing issue after checking these all then specify the error message so that i can help you properly