Frequently Asked Questions

Update and enable the Bill To and Ship to parties.
Step1: You can go to the party master and enter separate billing and shipping addresses. 
Step2: If using billing to shipping detail feature for shipping addresses can updated for billing and shipping window in invoice 
Step3: Then, while generating the invoice, select the party code to auto-populate the billing address. After that, you can manually change the shipping address in the invoice to match the Ship To party's address.

Update and enable the Bill To and Ship to parties.
Step1: You can go to the party master and enter separate billing and shipping addresses. 
Step2: If using billing to shipping detail feature for shipping addresses can updated for billing and shipping window in invoice 
Step3: Then, while generating the invoice, select the party code to auto-populate the billing address. After that, you can manually change the shipping address in the invoice to match the Ship To party's address.

Update and enable the Bill To and Ship to parties.
Step1: You can go to the party master and enter separate billing and shipping addresses. 
Step2: If using billing to shipping detail feature for shipping addresses can updated for billing and shipping window in invoice 
Step3: Then, while generating the invoice, select the party code to auto-populate the billing address. After that, you can manually change the shipping address in the invoice to match the Ship To party's address.

To enable e invoice QR code in print in BUSY,you can follow given steps: 
 Step 1:Go to the Administration menu, 
 Step 2:Click on configuration menu, 
 Step 3:Click on Invoice/Document Printing, 
 Step 4:Click Standard, 
 Step 5:Click on sales,here you can find an option is to Enable Print E-Invoice QR Code,then save this window, 
 Now when you generate the e invoice from BUSY,the e invoice QR code will be shown in BUSY Invoice Print.

If your invoice number is not incrementing correctly then check the below steps.
 Step 1. Go to Administration then click on configuration option,
 Step 2. Then click on Voucher series configuration and select sale option.
 Step 3. Now Expand the sale option and select the sale series.
 Step 4. Then click on voucher numbering button and check that you have selected numberig typ as automatic.
 Step 5. If not then select as automatick and save the configuration.

If your E-Invoice details are different from your sales bill, this may be due to incorrect details mentioned while generating the E-Invoice. Follow these steps to resolve it: 
Step 1: Cancel the existing E-Invoice by canceling the voucher in BUSY. 
Step 2: Generate a new E-Invoice with a different voucher number. 
Step 3: Ensure all the details are correctly aligned with the sales bill. 
Important Note: Cancellation of E-Invoice should be done within 24 hours of generation.

If you have configured E-Waybill and E-Invoice in BUSY but are unable to generate them, then follow these steps : 
 Step 1: Go to Administartion menu and then click on Configuration. 
 Step 2: Then click on Voucher series Configuration. 
 Step 3: Then select the series in which you wants to enable the e-way bill and e-invoice. 
 Step 4: click on Voucher configuration. 
 Step 5: Then enable the generate e-way bill/e-invoice after saving.

You can create E Invoicing from BUSY as follows:
Step 1: First create GSP credentials from Eway bill portal with webtel.
Step 2: Then Go in administration then configuration.
Step 3: Then mention these GSP in BUSY under GST VAT in feature & option.
Step 4: Then enable it from voucher configuration then voucher series configuration.
Step 5: Then select voucher type & select voucher configuration.
Step 6: Then enable transport details & pick option yes generate E invoice after saving sale invoice.

You should follow below steps to generate an e-invoice after manually genearting an e-way bil in BUSY: 
 Step 1: Open desired voucher. 
 Step 2: Define all details correctly. 
 Step 3: In transporter details window mention station and pincode. 
 Step 4: Select Y for required e-inovice. 
 Step 5: Proceed for generate e-invoice. 
 Step 6: Before generation check all possible errors. 
 Step 7: If found errors then corrcet it and generate E-Invoice.

While generating E-invoice on BUSY show any error in that case you need to check the following:
1. HSN code of item should be correct and valid
2. Internet connection should be proper 
3. Make sure that all the required fields such as Station ,Pincode, are filled properly in party master
4. Ensure that configuration for E-invoice should be proper
If you are facing issue after checking these all then specify the error message so that i can help you properly