Frequently Asked Questions

While generating E-invoice on BUSY show any error in that case you need to check the following:
1. HSN code of item should be correct and valid
2. Internet connection should be proper 
3. Make sure that all the required fields such as Station ,Pincode, are filled properly in party master
4. Ensure that configuration for E-invoice should be proper
If you are facing issue after checking these all then specify the error message so that i can help you properly

These are the common errors that can occur when generating e-invoices.
 1. Station and Pincode not menioned in the Account master.
 2. GSTIN number of party is not active or wong.
 3. Internet connection is not working properly.
 4. GSP's Credential is not configured or incorrect password.
 5. Wrong tax selected in the invoice.
 6. HSN code of item master not validated or incorrect.
 7. UQC is not defined in the same HSN code with different unit.

Modification in e-invocie after generation is not allowed from BUSY, you can check e-invoice portal for modification.
Cancellation option is available in BUSY, with cancellation of invoice. To cancel invoice in BUSY:
Step 1: Open voucher in modify mode
Step 2: Use cancel option or press Ctrl+X from your keyboard.
Step 3: Specify reason for cancellation of voucher, along with voucher cancellation it will promt a window for e invoice cancellation also specify "Y" and reason for cancellation of e invoice

If you want to see which Bills E-Invoicing has not been generated, follow these steps: 
 Step 1: Go to the Transactions Menu, then proceed to GST Misc. Utilities. 
 Step 2: Click on E-invoice Management, then select E-invoice Audit Report. 
 Step 3: In the E-invoice Audit Report, choose the series or date range, and then press F2/OK. 
 Step 4: Then, view the reports of all invoices for which e-invoicing has not been generated.

Follow below steps,to generate e-invoice in JSON format in BUSY:
 Step 1: Go in display section.
 Step 2: Then select GST reports.
 Step 3: Click on GST returns.
 Step 4: Then select relevant GSTR E-Return option.
 Step 5: A window will appear for return filling method.
 Step 6: Select JSON.
 Step 7: Define the return period and given configure.
 Step 6: Then specify the json folder path.
 Step 7: Check all errors then proceed for JSON

If the e invoice generated is not correct you can check below details to generate it correctly:
Step 1: Check your invoice entry for any errors or mismatch in the rates, taxes, discounts, or other charges. If you find any, correct them and regenerate your e-invoice.
Step 2: Ensure that your software will be updated to the latest version.
Step 3: Also while generating einvoice BUSY promt for check errors possible errors so ensure that it must be cleared.

Bulk generation of E-invoice
In BUSY, we can generate e-invoice of a single voucher and also we can generate the same for bulk vouchers.
To generate e-invoice in bulk follow the below Steps:
Step 1: Create sales transactions.
Step 2: Go to transactions>GST Misc. Utilities> E-Invoice Management>Generate/Print E-invoice.
Step 3: Select mode of generation Automatic/JSON.
Step 4: Select voucher type and date range of voucher.
Step 5: Select those vouchers in which we want to generate e-invoice. 
Step 6: Click on generate E-invoice.

Kindly contact to your CA whether there is any limit for cancellation/re-generation of E-invoice or not. 
There are many tutorials available for using BUSY:
1. You can visit our Youtube channel BUSY for 
2. You can check the User's manual of BUSY by following this :
 Go to Help menu in BUSY Or Press F1 (For Reading)
3. You can check the webinar link on our website (busy.in) also.
you can ask to us any query related to BUSY.

Debit notes and credit notes not showing e-invoice bulk generation option even though you have enabled it for e Invoices in BUSY these could be the reasons behind it. 
 1. Check date range that you have selected 
 2. The nature of debit note credit note should be against on sale 
 3. Check the voucher type which you have selected is correct or not in bulk generation. 
 4. Your party should be registered.

Follow below steps to resolve the issue which you are facing while generating E-Invoice for a service/job: 
 Step 1: Go in relevant item master and specified tax category of service. 
 Step 2: As if our HSN codes start with 9 so we can identify that it belongs to services. 
 Step 3: Re-select the item and then try generating the e-invoice again. 
 If still having issue then can share your concern on support@busy.in