Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e invoice generation

FAQs

How do I print or download final e-invoice copy in PDF format after generating through BUSY?

To print or download the final e-invoice copy in PDF format after generating it through BUSY, you can follow these steps:
 1. Open the generated e-invoice in BUSY from GST Utility
 2. Click Print tab givn in the bottom
 3. Select the PDF format as the output option.
 4. Click on the "Print" or "Export" button to generate the PDF copy of the e-invoice.
5. Take print copy or also take from print from invoices list.

I enabled e-invoice integration in BUSY but it's not working. How can I fix this?

If you have enabled e-invoice integration in BUSY but it's not working, there could be a few possible reasons which are : 
 1: Kindly enable generate e-invoice after saving from voucher series configuration. 
 2: Check the Internet Connectivity. 
 3: Ensure that e-invoice is enable with GST number from GST portal. 
 4: Ensure that the mentioned GSP ID's should be correct and valid. 
 5: kindly specify the correct information in voucher.

What information should I provide when reporting e-invoice/bill generation problems in BUSY to your support team?

When reporting e-invoice/bill generation problems in BUSY to support team, you should provide detailed information about the issue you are facing. This includes the specific error message or error code, the steps you took before encountering the problem, any error logs or screenshots you have, and any relevant details about your system configuration. The more information you can provide, the better equipped the support team will be to assist you in resolving the issue.

Issue with party address while creating e-invoice in BUSY. suggest correct way to avoid errors.

Follow below steps to find correct way to avoid errors like party address while creating e-invoice in BUSY:
 Step 1: Go in relevant party master.
 Step 2: Specify the address correctly.
 Step 3: Also can Click on validate GST online.
 Step 4: Then select update back and quit so BUSY will auto update the party details as per GST portal.
 Step 5: Save the master.
 Step 6: Open desired voucher and create the e-invoice.

Why am I unable to edit the 'E-Invoice Required' field in invoices in BUSY?

If you are not able to edit E-Invoice Required feild while creating invoice,There could be the reason is You will need to check,If your party is unregistered,so you won't be able to edit the e-invoice required option, and it will default to N because B2C transactions do not require e-invoices as per government rules.If when it is a B2B transaction, then you can set the e-invoice required option to Y to generate an e-invoice.

I am unable to generate invoices above Rs lakh. How can I resolve this?

To resolve the issue of not being able to generate invoices above Rs 1 lakh you can try the following steps:
 Step 1: Check Configuration.
 Step 2: click on voucher series Configuration.
 Step 3: Select Invoice Sales and click on Voucher Configuration Generate E invoice After Saving Option should be yes.
 Step 4: Ensure Turnover should be applicable for E invoice.
 Step 5: Check GST no On E invoice Portal Applicable for E invoice.

How do I configure multiple GSTINs for different business units in BUSY for e-invoicing?

For configure multiple Gstin on different units for e-invoice please follow these steps: 
 1. Go in administration then configuration 
 2. Then Go in Feature/options 
 3. Then Go in Enterprise feature and enable multi branch detail 
 4. Then Add a new branch or in existing branch 
 5. Then click on configure gst detail 
 6. Mention new Gst Number and configure e-invoice 
 This Feature available only in eneterprise edition

I missed to generate e invoices for some bills before sending to lawyer. How can I check which bills need e invoices?

To find out which bills need to be reported as e-invoices in BUSY, you need to follow these steps:
 Step 1: Go to Transaction menu and click on GST Misc. Utilities.
 Step 2: Select E invoice Management then click on E invoice Audit Report.
 Step 3: Enter the date range and open the report.
 This report will show you the bills that have not been reported as e-invoices but are required to do so.

My accountant can't see the e-invoicing menu. How to give access?

If your accountant login with a sub user and then unable to see E-invoice option after saving voucher , it means tha user donnot have right to generate E-invoice 
To provide the resriction follow the below mentioned steps: 
Step 1: Go to Administartion and then configuration 
Step 2: Click on Features and option and then Go to GST/VAT 
Step 3: Click on E-invoice required Configurtaion 
Step 4: In e-invoice window there is a option

How can I switch between different GSPs for e-invoicing in BUSY?

To switch to different GSP :
Step 1 : In BUSY, Click on administration
Step 2 : Configuration
Step 3 : Features and options
Step 4 : GST
Step 5 : Enable E-way bill and click on GSP configuration
Step 6 : Paste the GSP ID in the designated field.
Step 7 : Enter the password in the password field.
Step 8 : Click on the "Validate" button to validate the credentials.
Step 9 : If the validation is successful, save the configuration.