Frequently Asked Questions

If it shows a Duplicate IRN Number when generating an E-Invoice, follow these steps:
 Step 1: Voucher numbers cannot start with zero.
 Step 2: Voucher numbers cannot exceed 16 characters.
 Step 3: Check the same voucher number on the portal. If it's already generated, you cannot generate it with the same invoice number.
 Step 4: If the issue is not resolved it is recommended to contact the support of the e-invoice portal for further assistance.

Follow below steps to fix the blank UQC field error in e-invoice generation in BUSY:
 Step 1: Open relevant voucher.
 Step 2: Then save it and click on generate E-Invoice.
 Step 3: Check below configuration.
 Step 4: Then click on check possible erros.
 Step 5: Press enter on invalid data enrty.
 Step 6: Then a window will appear, click on update UQC.
 Step 7: Then mention the UQC for E-Invoice.
 Step 8: Save and genreate.

If your accountant login with a sub user and then unable to see E-invoice option after saving voucher , it means tha user donnot have right to generate E-invoice 
To provide the resriction follow the below mentioned steps: 
Step 1: Go to Administartion and then configuration 
Step 2: Click on Features and option and then Go to GST/VAT 
Step 3: Click on E-invoice required Configurtaion 
Step 4: In e-invoice window there is a option

To switch to different GSP :
Step 1 : In BUSY, Click on administration
Step 2 : Configuration
Step 3 : Features and options
Step 4 : GST
Step 5 : Enable E-way bill and click on GSP configuration
Step 6 : Paste the GSP ID in the designated field.
Step 7 : Enter the password in the password field.
Step 8 : Click on the "Validate" button to validate the credentials.
Step 9 : If the validation is successful, save the configuration.

To find out which bills need to be reported as e-invoices in BUSY, you need to follow these steps:
 Step 1: Go to Transaction menu and click on GST Misc. Utilities.
 Step 2: Select E invoice Management then click on E invoice Audit Report.
 Step 3: Enter the date range and open the report.
 This report will show you the bills that have not been reported as e-invoices but are required to do so.

When reporting e-invoice/bill generation problems in BUSY to support team, you should provide detailed information about the issue you are facing. This includes the specific error message or error code, the steps you took before encountering the problem, any error logs or screenshots you have, and any relevant details about your system configuration. The more information you can provide, the better equipped the support team will be to assist you in resolving the issue.

Follow below steps to find correct way to avoid errors like party address while creating e-invoice in BUSY:
 Step 1: Go in relevant party master.
 Step 2: Specify the address correctly.
 Step 3: Also can Click on validate GST online.
 Step 4: Then select update back and quit so BUSY will auto update the party details as per GST portal.
 Step 5: Save the master.
 Step 6: Open desired voucher and create the e-invoice.

If you are not able to edit E-Invoice Required feild while creating invoice,There could be the reason is You will need to check,If your party is unregistered,so you won't be able to edit the e-invoice required option, and it will default to N because B2C transactions do not require e-invoices as per government rules.If when it is a B2B transaction, then you can set the e-invoice required option to Y to generate an e-invoice.

To resolve the issue of not being able to generate invoices above Rs 1 lakh you can try the following steps:
 Step 1: Check Configuration.
 Step 2: click on voucher series Configuration.
 Step 3: Select Invoice Sales and click on Voucher Configuration Generate E invoice After Saving Option should be yes.
 Step 4: Ensure Turnover should be applicable for E invoice.
 Step 5: Check GST no On E invoice Portal Applicable for E invoice.

For configure multiple Gstin on different units for e-invoice please follow these steps: 
 1. Go in administration then configuration 
 2. Then Go in Feature/options 
 3. Then Go in Enterprise feature and enable multi branch detail 
 4. Then Add a new branch or in existing branch 
 5. Then click on configure gst detail 
 6. Mention new Gst Number and configure e-invoice 
 This Feature available only in eneterprise edition