Frequently Asked
Questions

Q: How can i enable for E invoice enablement form from E invoice portal?

To enable the e invoice enablement form on e invoice portal, follow these steps: Step 1: Open the e invoice portal then click on registration option Step 2: Click on E invoice enablement then speciFinancial Year the GSTIN, mention captcha and press on Go tab Step 3: SpeciFinancial Year the company precedding financial year turnover and submit the form. Note- You can also contact to you tax professional or portal help desk to seek guidance for same.

Q: What validation checks does BUSY have in place for ensuring e-invoice compliance?

While generating e invoice in BUSY, there are multiple checks are in place as per GST complinaces. Some of these are: 2. Checking the HSN / SAC codes of products and services for validity and accuracy based on the turnover. 3. Checking the UQC (Unit Quantity Code) in the unit master. 4. Removing any special characters in the invoice that are not acceptable on the portal. Further, Depending on the invoice type, there may be more checks.

Q: Does your support cover troubleshooting problems in bulk generation of e-invoices?

Yes, you can freely coordinate with our customer support helpline at 8282828282 regarding bulk generation of e-invoices. Further,To generate E way bills for multiple invoices at once follow the below steps: Step 1: Go to Transaction then Click on GST misc. Utilities Step 2: Click on E way Bill management and Select Generate/Print E-way Step 3: Click on automatic option and then Select voucher type and invoices Step 4: Click on Generate E- way bill for selected invoice.

Q: What kind of e-invoicing errors prevent invoices from being accepted?

Possible steps to address e-invoicing errors that prevent invoices from being accepted: 1.Ensure e-invoicing is enabled. 2.Verify and provide valid GSP credentials. 3.Check and correct unit-related errors (UQC). 4.Provide necessary address information. 5.Confirm the accuracy and status of GSTIN; correct if incorrect or canceled. 6.Verify and enter the correct HSN or provide the missing one. 7.Avoid generating e-invoice for a canceled bill. 8.Address errors related to transaction types. 9.Addressing these steps can help prevent e-invoicing errors and ensure successful acceptance of invoices.

Q: I am trying to generate an E-Invoice but it is not showing up on the system. What should I do to resolve this?

If you are unable to generate an E-Invoice, check the following details: 1. Verify if the option is enabled in the GST/VAT feature. 2. Confirm that the Generate E-Invoice after saving option is enabled in the voucher series you are using. 3. Ensure the Transporter Details option is enabled in that voucher series. 4. Double-check that all details are entered correctly. 5. If the issue still persists, contact customer support for further assistance.

Q: The party location/station details seem incorrect which is preventing invoice generation. How can I modify or correct the party master details?

If the party location and station details seem incorrect while invoice genertaion,you can modify given steps: Step 1:Open the Party master in modify mode,or you can open to give command ALT + M, Step 2:Here you can see the option is location and Pincode, Step 3:Mentioned pincode and station according to the party state. Step 4:Save this master and go to the voucher and check it again to generate it will be reoslve.

Q: I tried logging into the e-invoice website but it did not work. What could have gone wrong?

There could be several reasons why you were unable to log into the e-invoice website. It is possible that you entered the wrong username or password. Another possibility is that there may be an issue with the website itself, such as a technical glitch or maintenance. It is also worth checking if your internet connection is stable. If the problem persists, it is recommended to contact the website's support team for further assistance.

Q: What are the requirements and limitations i should be aware while generating an e invoice in BUSY?

You should aware about these requirements while generating an e invoice in BUSY: 1. Make sure the e invoice is generate within 30 days from the invoice date. 2. Voucher number shoule not be exceed above 16 characters and not include the special characters. 3. GSTIN of supplier and receipient should be correct and valid. 4. HSN / SAC code is valid and relevant with the tax category of items. These are some common requirements you should follow.

Q: What is the correct way to delete and re-add a service item to ensure proper e-invoice generation?

For Add or Deletion of Item please follow below mention steps:- Step 1:- Administration Tab Step 2:- Masters Step 3:- Item Step 4:- Add ,for Deletion select Modify and then select item. Press "F8" key for delete item Note:- Item deletion is possible only when item is not used in any invoice. If item is used any invoice first remove item from invoice and then delete. Take backup first befor processing

Q: Can I edit a generated e-invoice later if I notice any mistakes in it?

You can not edit or modify e-invoice once it is generated from BUSY and your invoice is uploaded to e-invoice portal and also recommended not to modify your voucher in BUSY after generation of e-invoice but if any data entry mistake found after generation of e-invoice,you have to cancel voucher from BUSY including e-invoice and then have to add new voucher Note:You can cancel generated e-invoice from portal within 24 hours of voucher entry

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can i enable for E invoice enablement form from E invoice portal?

To enable the e invoice enablement form on e invoice portal, follow these steps:
Step 1: Open the e invoice portal then click on registration option
Step 2: Click on E invoice enablement then speciFinancial Year the GSTIN, mention captcha and press on Go tab
Step 3: SpeciFinancial Year the company precedding financial year turnover and submit the form.
Note- You can also contact to you tax professional or portal help desk to seek guidance for same.

What validation checks does BUSY have in place for ensuring e-invoice compliance?

While generating e invoice in BUSY, there are multiple checks are in place as per GST complinaces. Some of these are:
2. Checking the HSN / SAC codes of products and services for validity and accuracy based on the turnover.
3. Checking the UQC (Unit Quantity Code) in the unit master.
4. Removing any special characters in the invoice that are not acceptable on the portal.
Further, Depending on the invoice type, there may be more checks.

Does your support cover troubleshooting problems in bulk generation of e-invoices?

Yes, you can freely coordinate with our customer support helpline at 8282828282 regarding bulk generation of e-invoices.
Further,To generate E way bills for multiple invoices at once follow the below steps:
Step 1: Go to Transaction then Click on GST misc. Utilities
Step 2: Click on E way Bill management and Select Generate/Print E-way
Step 3: Click on automatic option and then Select voucher type and invoices
Step 4: Click on Generate E- way bill for selected invoice.

What kind of e-invoicing errors prevent invoices from being accepted?

Possible steps to address e-invoicing errors that prevent invoices from being accepted:
1.Ensure e-invoicing is enabled.
2.Verify and provide valid GSP credentials.
3.Check and correct unit-related errors (UQC).
4.Provide necessary address information.
5.Confirm the accuracy and status of GSTIN; correct if incorrect or canceled.
6.Verify and enter the correct HSN or provide the missing one.
7.Avoid generating e-invoice for a canceled bill.
8.Address errors related to transaction types.
9.Addressing these steps can help prevent e-invoicing errors and ensure successful acceptance of invoices.

I am trying to generate an E-Invoice but it is not showing up on the system. What should I do to resolve this?

If you are unable to generate an E-Invoice, check the following details: 
1. Verify if the option is enabled in the GST/VAT feature. 
2. Confirm that the Generate E-Invoice after saving option is enabled in the voucher series you are using. 
3. Ensure the Transporter Details option is enabled in that voucher series. 
4. Double-check that all details are entered correctly. 
5. If the issue still persists, contact customer support for further assistance.

The party location/station details seem incorrect which is preventing invoice generation. How can I modify or correct the party master details?

If the party location and station details seem incorrect while invoice genertaion,you can modify given steps:
 Step 1:Open the Party master in modify mode,or you can open to give command ALT + M,
 Step 2:Here you can see the option is location and Pincode,
 Step 3:Mentioned pincode and station according to the party state.
 Step 4:Save this master and go to the voucher and check it again to generate it will be reoslve.

I tried logging into the e-invoice website but it did not work. What could have gone wrong?

There could be several reasons why you were unable to log into the e-invoice website. It is possible that you entered the wrong username or password. Another possibility is that there may be an issue with the website itself, such as a technical glitch or maintenance. It is also worth checking if your internet connection is stable. If the problem persists, it is recommended to contact the website's support team for further assistance.

What are the requirements and limitations i should be aware while generating an e invoice in BUSY?

You should aware about these requirements while generating an e invoice in BUSY:
1. Make sure the e invoice is generate within 30 days from the invoice date.
2. Voucher number shoule not be exceed above 16 characters and not include the special characters.
3. GSTIN of supplier and receipient should be correct and valid.
4. HSN / SAC code is valid and relevant with the tax category of items.
These are some common requirements you should follow.

What is the correct way to delete and re-add a service item to ensure proper e-invoice generation?

For Add or Deletion of Item please follow below mention steps:-
 Step 1:- Administration Tab
 Step 2:- Masters
 Step 3:- Item 
 Step 4:- Add ,for Deletion select Modify and then select item. Press "F8" key for delete item 
 Note:- Item deletion is possible only when item is not used in any invoice. If item is used any invoice first remove item from invoice and then delete. Take backup first befor processing

Can I edit a generated e-invoice later if I notice any mistakes in it?

You can not edit or modify e-invoice once it is generated from BUSY and your invoice is uploaded to e-invoice portal and also recommended not to modify your voucher in BUSY after generation of e-invoice but if any data entry mistake found after generation of e-invoice,you have to cancel voucher from BUSY including e-invoice and then have to add new voucher
Note:You can cancel generated e-invoice from portal within 24 hours of voucher entry

Frequently AskedQuestions