Frequently Asked
Questions

Q: How to modify the E invoice number in BUSY?How can i Cancel or delete an E invoice in BUSY?

E invoice cannot be modified neither from BUSY not from portal once generated. Further you cancel the E invoice in BUSY by following these steps: Step 1: Go to transaction menu then select the sales voucher Step 2: Then, choose the Modify option and access the required invoice in modify mode. Step 3: Now, Press ALT+X to cancel Invoice and then provide the remark for cancellation.

Q: How do I configure transport details for e-invoicing in BUSY? I am unable to find the right options.

For configure Transport detail please follow these steps: 1. Go in administration 2. Then Go in configuration then go in voucher series configuration 3. Then select voucher type and choose series 4. Then Go in voucher configuration 5. Then Enable input transport detail yes and save configuration 6. After Save voucher you will get Transport Detail window

Q: Einvoice generation screen is not showing in my sales voucher in BUSY. What could be the reason?

If your E-invoice generation screen is not showing in your sales voucher in BUSY you need to follow the below mentioned steps: Step 1: Press CTRL+ F Step 2: Click on Voucher series configuration Step 3: Select the voucher type and then select series Step 4: Click on voucher configuration Step 5: Enable the option Generate E-invoice after saving voucher Step 6: Save the changes

Q: When cancelling and regenerating e-invoices, what are the portal policies I need to be aware of?

When cancelling and regenerating e-invoices, there are certain portal policies that you need to be aware of. These policies may include Step 1 : Time limits for cancellation Step 2 : Restrictions on reusing the same voucher number Step 3 : And requirements for providing remarks or details when cancelling an e-invoice. It is important to familiarize yourself with these policies to ensure a smooth process.

Q: How can i add company from place and pin code for e invoicing in BUSY?

To add company from place and pin code in BUSY, follow these steps: Step 1: Go to administration section then click on configuration menu Step 2: Choose the features and option tab then select GST/VAT tab Step 3: Now, Click on E invoice configuration then specify the from place and pin code of company in their respected fields. Step 4: After update the details, save the configuration.

Q: How do I find E-Invoicing bills that have been automatically uploaded to my account?

To view E invoicing bills that have been automatically uploaded to portal, follow these steps: Step 1: Go to Transaction menu and click on GST Misc. Utilities. Step 2: Click on E-invoice management and then click on Generate/Print E-invoice. Step 3: Choose voucher type and date range and then click on Load List. Step 4: Generated E invoice appears in Grey color with IRN and Acknowledgement number.

Q: Why am I unable to generate an e-waybill even after entering all details? The system says Distance is minimum km?

If you are unable to generate an e-waybill due to error is showing distance issue in km,you can open voucher again and In the transport,please set the distance to 0. After that, generate the e invoice again,and it will automatically fetch the distance based on your PIN code or location, then this error will be removed generate it will be generated successfully.

Q: Why are some of my invoices not showing up for e-invoice generation in Generate /Print e invoice option ?

Find out the reasons for not showing some invoices for e invoice generation in generate/print e invoice option Step 1 : It can be B2c invoices as e invoice not required for B2C invoices Step 2 : If you disable e invoice required option in transport details window in voucher then it will not show those invoices to generate e invoice

Q: How can we configure for show E invoice details with QR code in standard sales invoice in BUSY?

To configure for E invoice details and qr code for printing in standard format, follow these steps: Step 1: Go to Administration then click on configuration tab. Step 2: Choose the Invoice/Document Printing and select Standard option Step 3: Click on sales invoice voucher type then specify Y to enable Print E invoice QR Code and Print E invoice IRN/Ack. date and save the configuration.

Q: Why is the E-invoice option missing in BUSY when I want to generate only an e-Invoice?

In Basic Version of BUSY there is not the option of E-Invoice bill option .If you wants to Use the feature of Automatic generation of E-Invoice bill then there is need to Convert from basic to Standard or enterprises and for confirmation of prices please contact our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How to modify the E invoice number in BUSY?How can i Cancel or delete an E invoice in BUSY?

E invoice cannot be modified neither from BUSY not from portal once generated. Further you cancel the E invoice in BUSY by following these steps:
Step 1: Go to transaction menu then select the sales voucher
Step 2: Then, choose the Modify option and access the required invoice in modify mode.
Step 3: Now, Press ALT+X to cancel Invoice and then provide the remark for cancellation.

How do I configure transport details for e-invoicing in BUSY? I am unable to find the right options.

For configure Transport detail please follow these steps: 
 1. Go in administration 
 2. Then Go in configuration then go in voucher series configuration 
 3. Then select voucher type and choose series 
 4. Then Go in voucher configuration 
 5. Then Enable input transport detail yes and save configuration 
 6. After Save voucher you will get Transport Detail window

Einvoice generation screen is not showing in my sales voucher in BUSY. What could be the reason?

If your E-invoice generation screen is not showing in your sales voucher in BUSY you need to follow the below mentioned steps:
Step 1: Press CTRL+ F
Step 2: Click on Voucher series configuration 
Step 3: Select the voucher type and then select series 
Step 4: Click on voucher configuration 
Step 5: Enable the option Generate E-invoice after saving voucher 
Step 6: Save the changes

When cancelling and regenerating e-invoices, what are the portal policies I need to be aware of?

When cancelling and regenerating e-invoices, there are certain portal policies that you need to be aware of. These policies may include
Step 1 : Time limits for cancellation
Step 2 : Restrictions on reusing the same voucher number
Step 3 : And requirements for providing remarks or details when cancelling an e-invoice. It is important to familiarize yourself with these policies to ensure a smooth process.

How can i add company from place and pin code for e invoicing in BUSY?

To add company from place and pin code in BUSY, follow these steps:
Step 1: Go to administration section then click on configuration menu
Step 2: Choose the features and option tab then select GST/VAT tab
Step 3: Now, Click on E invoice configuration then specify the from place and pin code of company in their respected fields.
Step 4: After update the details, save the configuration.

How do I find E-Invoicing bills that have been automatically uploaded to my account?

To view E invoicing bills that have been automatically uploaded to portal, follow these steps:
Step 1: Go to Transaction menu and click on GST Misc. Utilities.
Step 2: Click on E-invoice management and then click on Generate/Print E-invoice.
Step 3: Choose voucher type and date range and then click on Load List.
Step 4: Generated E invoice appears in Grey color with IRN and Acknowledgement number.

Why am I unable to generate an e-waybill even after entering all details? The system says Distance is minimum km?

If you are unable to generate an e-waybill due to error is showing distance issue in km,you can open voucher again and In the transport,please set the distance to 0. After that, generate the e invoice again,and it will automatically fetch the distance based on your PIN code or location, then this error will be removed generate it will be generated successfully.

Why are some of my invoices not showing up for e-invoice generation in Generate /Print e invoice option ?

Find out the reasons for not showing some invoices for e invoice generation in generate/print e invoice option
 Step 1 : It can be B2c invoices as e invoice not required for B2C invoices 
 Step 2 : If you disable e invoice required option in transport details window in voucher then it will not show those invoices to generate e invoice

How can we configure for show E invoice details with QR code in standard sales invoice in BUSY?

To configure for E invoice details and qr code for printing in standard format, follow these steps:
Step 1: Go to Administration then click on configuration tab.
Step 2: Choose the Invoice/Document Printing and select Standard option
Step 3: Click on sales invoice voucher type then specify Y to enable Print E invoice QR Code and Print E invoice IRN/Ack. date and save the configuration.

Why is the E-invoice option missing in BUSY when I want to generate only an e-Invoice?

In Basic Version of BUSY there is not the option of E-Invoice bill option .If you wants to Use the feature of Automatic generation of E-Invoice bill then there is need to Convert from basic to Standard or enterprises and for confirmation of prices please contact our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in.

Frequently AskedQuestions