Frequently Asked
Questions

Q: My Einvoice document number not matching with sales Invoice number what is the reason and how to solve this

If their is showing issue in document number while generating Einvoice then it could be possible you have mentioned a junk character in voucher number and at the time of generating einvoice enable remove junk character option so you have to disbale the remove junk character option then generate Einvoice

Q: What details do I need to enter in the e-invoice fields in BUSY, like "Supply Type" etc?

Please follow below mentions details which need to enter whle generate E-invoice:- -Date, Voucher No. Supply Type - Party Name check party details are completed such as address, state, pincode,etc - Item details Qty, Price, Unit, Amount - Transporter details - Save details and create Automatic E-invoice from BUSY

Q: How can I validate GSP credentials for auto e invoicing in BUSY?

To validate the GSP credentials for auto e invoicing in BUSY, follow these steps: Step 1: Go to administration section then click on configuration. Step 2: Select featues/options then choose the gst/vat tab Step 3: Click on GSP configuration tab then Click on validate for both webtel user id and pinnacle user id.

Q: Is there any additional charge or subscription for the e-invoice feature?

If you are using Standard / enterprise / Saffron/ Emerald edition then you need only active BLS of BUSY for using auto e-invoice in BUSY so, you have to renew your BUSY BLS. If you are using Basic/Blue then you need to upgrade your BUSY in standard/Saffron for auto e-invoice feature.

Q: Why aren't my older e-invoices regenerating after cancellation?

Once e-invoice is generated,you can generate e-invoice again with same vocuher number for which already generated and it is recommneded not to modify voucher after generating e-invoice.If any mistake found after generating e-invoice,you can cancel vouhcer from BUSY including e-invoice and have to add voucher again with new voucher number.

Q: I am getting an error that says "E-Invoice could not be generated. Reason

If you are facing error while generating an e invoice in BUSY, but reason is not specified then might issue from portal or GSP end. In that you need to try after some time or can generate then JSON file of e invoice and upload to e invoice portal.

Q: Can't add multiple GSPs in BUSY. Integrate with multiple GSPs for e-invoicing?

You can add Only two gsp id in BUSY that is Webtel Electrosoft Private limited and Pinnacle finserv advisors private limited for e invoice. You need to create the gsp id in e invoce or e way bill portal. Then you can add the gsp in BUSY.

Q: How do I view the status of e-invoice generation in BUSY?

To view the status of e-invoice generation in BUSY you can follow below steps: Step 1: Go to transaction tab then click on gst Miscellaneous utilities option Step 2: Then click on E-invoice management option Step 3: Then click on generate/print e-invoice option and you can easily check the status of e-invoice

Q: Can I customize e-invoice template in BUSY?

You can change the invoice format that is printed from BUSY after generation of e invoice with einvoice details but it is on chargeable basis but you can not change e invoice format whic is downloaded from e invoice portal because it is as per e invoice portal provisions

Q: The voucher configuration in BUSY is not allowing me to select Yes for e-invoice generation. What do I need to check or change in voucher configuration?

You need to check or change in voucher series configuration if BUSY is not allowing to select Yes for e-invoice generation in Input transportation details window . 1. In case of B2C transactions. 2. If the main user has been restricted to sub user for e-invoice applicability in vouchers.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My Einvoice document number not matching with sales Invoice number what is the reason and how to solve this

If their is showing issue in document number while generating Einvoice 
then it could be possible you have mentioned a junk character in voucher 
number and at the time of generating einvoice enable remove junk character option 
so you have to disbale the remove junk character option then generate Einvoice

What details do I need to enter in the e-invoice fields in BUSY, like "Supply Type" etc?

Please follow below mentions details which need to enter whle generate E-invoice:-
 -Date, Voucher No. Supply Type
 - Party Name check party details are completed such as address, state, pincode,etc
 - Item details Qty, Price, Unit, Amount
 - Transporter details 
 - Save details and create Automatic E-invoice from BUSY

How can I validate GSP credentials for auto e invoicing in BUSY?

To validate the GSP credentials for auto e invoicing in BUSY, follow these steps:
Step 1: Go to administration section then click on configuration.
Step 2: Select featues/options then choose the gst/vat tab
Step 3: Click on GSP configuration tab then Click on validate for both webtel user id and pinnacle user id.

Is there any additional charge or subscription for the e-invoice feature?

If you are using Standard / enterprise / Saffron/ Emerald edition then you need only active BLS of BUSY for using auto e-invoice in BUSY so, you have to renew your BUSY BLS.
If you are using Basic/Blue then you need to upgrade your BUSY in standard/Saffron for auto e-invoice feature.

Why aren't my older e-invoices regenerating after cancellation?

Once e-invoice is generated,you can generate e-invoice again with same vocuher number for which already generated and it is recommneded not to modify voucher after generating e-invoice.If any mistake found after generating e-invoice,you can cancel vouhcer from BUSY including e-invoice and have to add voucher again with new voucher number.

I am getting an error that says "E-Invoice could not be generated. Reason

If you are facing error while generating an e invoice in BUSY, but reason is not specified then might issue from portal or GSP end. In that you need to try after some time or can generate then JSON file of e invoice and upload to e invoice portal.

Can't add multiple GSPs in BUSY. Integrate with multiple GSPs for e-invoicing?

You can add Only two gsp id in BUSY that is Webtel Electrosoft Private limited and Pinnacle finserv advisors private limited for e invoice. 
 You need to create the gsp id in e invoce or e way bill portal. 
 Then you can add the gsp in BUSY.

How do I view the status of e-invoice generation in BUSY?

To view the status of e-invoice generation in BUSY you can follow below steps:
Step 1: Go to transaction tab then click on gst Miscellaneous utilities option
Step 2: Then click on E-invoice management option
Step 3: Then click on generate/print e-invoice option and you can easily check the status of e-invoice

Can I customize e-invoice template in BUSY?

You can change the invoice format that is printed from BUSY after generation of e invoice with einvoice details but it is on chargeable basis but you can not change e invoice format whic is downloaded from e invoice portal because it is as per e invoice portal provisions

The voucher configuration in BUSY is not allowing me to select Yes for e-invoice generation. What do I need to check or change in voucher configuration?

You need to check or change in voucher series configuration if BUSY is not allowing to select Yes for e-invoice generation in Input transportation details window .
 1. In case of B2C transactions.
 2. If the main user has been restricted to sub user for e-invoice applicability in vouchers.

Frequently AskedQuestions