Frequently Asked Questions

If their is showing issue in document number while generating Einvoice 
then it could be possible you have mentioned a junk character in voucher 
number and at the time of generating einvoice enable remove junk character option 
so you have to disbale the remove junk character option then generate Einvoice

Please follow below mentions details which need to enter whle generate E-invoice:-
 -Date, Voucher No. Supply Type
 - Party Name check party details are completed such as address, state, pincode,etc
 - Item details Qty, Price, Unit, Amount
 - Transporter details 
 - Save details and create Automatic E-invoice from BUSY

To validate the GSP credentials for auto e invoicing in BUSY, follow these steps:
Step 1: Go to administration section then click on configuration.
Step 2: Select featues/options then choose the gst/vat tab
Step 3: Click on GSP configuration tab then Click on validate for both webtel user id and pinnacle user id.

If you are using Standard / enterprise / Saffron/ Emerald edition then you need only active BLS of BUSY for using auto e-invoice in BUSY so, you have to renew your BUSY BLS.
If you are using Basic/Blue then you need to upgrade your BUSY in standard/Saffron for auto e-invoice feature.

Once e-invoice is generated,you can generate e-invoice again with same vocuher number for which already generated and it is recommneded not to modify voucher after generating e-invoice.If any mistake found after generating e-invoice,you can cancel vouhcer from BUSY including e-invoice and have to add voucher again with new voucher number.

You need to check or change in voucher series configuration if BUSY is not allowing to select Yes for e-invoice generation in Input transportation details window .
 1. In case of B2C transactions.
 2. If the main user has been restricted to sub user for e-invoice applicability in vouchers.

If you are unable to log in to the Eway bill portal, you will need to check whether your username and password are correct.If not, you can contact the helpline of the e-way bill portal for assistance, because we can only guide you in matters related to your BUSY.

The location Address for the party must have a minimum of 3 characters because the portal will not accept less than 3 characters,it will display an error.You need to increase your party Address length more than 3 character then you can generate e invoice again, it will be generted.

The GST portal does not allow changes to any voucher after generating the e-invoice as per government rules. If you need to make changes, you have to cancel the e-invoice during the given cancellation time. Create a new bill and generate a new e-invoice after making the necessary corrections.

To Fix QR Code in Invoice follow these steps: 
 Step 1: Go to Administration. 
 Step 2: Click on Configuration. 
 Step 3: Select Invoice/Document Printing. 
 Step 4: Click on Standard and select sales invoice Left hand side Print E invoice QR code option yes and save.