Frequently Asked Questions

If their is showing issue in document number while generating Einvoice 
then it could be possible you have mentioned a junk character in voucher 
number and at the time of generating einvoice enable remove junk character option 
so you have to disbale the remove junk character option then generate Einvoice

Please follow below mentions details which need to enter whle generate E-invoice:-
 -Date, Voucher No. Supply Type
 - Party Name check party details are completed such as address, state, pincode,etc
 - Item details Qty, Price, Unit, Amount
 - Transporter details 
 - Save details and create Automatic E-invoice from BUSY

To validate the GSP credentials for auto e invoicing in BUSY, follow these steps:
Step 1: Go to administration section then click on configuration.
Step 2: Select featues/options then choose the gst/vat tab
Step 3: Click on GSP configuration tab then Click on validate for both webtel user id and pinnacle user id.

If you are using Standard / enterprise / Saffron/ Emerald edition then you need only active BLS of BUSY for using auto e-invoice in BUSY so, you have to renew your BUSY BLS.
If you are using Basic/Blue then you need to upgrade your BUSY in standard/Saffron for auto e-invoice feature.

Once e-invoice is generated,you can generate e-invoice again with same vocuher number for which already generated and it is recommneded not to modify voucher after generating e-invoice.If any mistake found after generating e-invoice,you can cancel vouhcer from BUSY including e-invoice and have to add voucher again with new voucher number.

If you are facing error while generating an e invoice in BUSY, but reason is not specified then might issue from portal or GSP end. In that you need to try after some time or can generate then JSON file of e invoice and upload to e invoice portal.

You can add Only two gsp id in BUSY that is Webtel Electrosoft Private limited and Pinnacle finserv advisors private limited for e invoice. 
 You need to create the gsp id in e invoce or e way bill portal. 
 Then you can add the gsp in BUSY.

To view the status of e-invoice generation in BUSY you can follow below steps:
Step 1: Go to transaction tab then click on gst Miscellaneous utilities option
Step 2: Then click on E-invoice management option
Step 3: Then click on generate/print e-invoice option and you can easily check the status of e-invoice

You can change the invoice format that is printed from BUSY after generation of e invoice with einvoice details but it is on chargeable basis but you can not change e invoice format whic is downloaded from e invoice portal because it is as per e invoice portal provisions

You need to check or change in voucher series configuration if BUSY is not allowing to select Yes for e-invoice generation in Input transportation details window .
 1. In case of B2C transactions.
 2. If the main user has been restricted to sub user for e-invoice applicability in vouchers.