Frequently Asked
Questions

Q: I need to change the E-Invoicing credentials entered but am unable to find the option. Please guide.

To change the E-Invoicing credentials entered, you can follow these steps : Step 1. Go to Administration and then click on Configuration. Step 2. Select Features and Options then click on the GST/VAT option. Step 4. Then, click on GSP Configuration and then you can change it accordingly.

Q: The placeholder GSTIN I entered during e-invoicing setup is not working. How can I fix this?

"If the placeholder GSTIN entered during e-invoicing setup is not working, you can check the GSTIN of the party and also verify the status of the GST number. If it's canceled or not active, you cannot generate e-invoices. To resolve this, contact the tax portal to activate or update the GSTIN.

Q: What is the difference between an e-invoice and e-bill and when should each be used?

E-invoice is used for every B2B transaction if party crossed the limit of 5 cr. from any of financial year i.e. from 2017-18 to 2022-23. Eway bill or E-bill is required when send goods through transportation or invoice value amount is Rs. 1,00,000 for Delhi and for interstate Rs. 50,000.

Q: I am unable to find the e-invoice and e-way bill options. Where are these located?

To find the e-invoice and e-way bill option in BUSY,Follow these Steps : Step 1: Go to administration menu. Step 2: Then click on Configuration. Step 3: then click on Feature/option and then Click on GST/VAT option. Setp 4: Then enable E-way bill Required and E-invoice Required.

Q: My product details are not getting reflected correctly in the e-invoices. What should I do?

To ensure that your product details are reflected correctly in the e-invoice you should follow the below mentioned steps : You need to update HSN description Step 1: Go to Administration and then Miscelleneous data entry Step 2: Click on Update HSN/SAC description Step 3: Update the description and Save the changes

Q: Is there any additional cost for activating e-invoicing and e-way bill features in BUSY?

There is no additional cost to activate the feature of E-invoice and E-way bill in BUSY, but make sure your BLS (BUSY License Subscription) should be active for use these features. And please provide more details about which GST return file you have generate from BUSY which shows the advanced payment.

Q: How to check with Acknowledgement no. or IRN no. IF e-invoice is already generated

To verify an invoice using the Acknowledgement number or IRN number, visit the e-invoice site as there is no other available option in BUSY to check invoices with particular IRN or Acknowledgement number. Further, you can review the E-invoice audit report to identify invoices for which e-invoices have not been generated.

Q: I want to permanently disable e-invoice generation in BUSY. How can I do that?Are there any prerequisites to generate e-invoices and e-way bills in BUSY?

If you want disable e-invoice generation in BUSY please follow these steps: 1. Go in Administration then go in configuration 2. Then Go in Features/options then GST/VAT 3. Then E-invoice Required No and save If your firm turnover 5 crore or more than 5 crore then it is mandatory to generate e-invoice

Q: I am unable to find the GSP ID needed for generating the e-way bill. Where can I find this GSP ID in BUSY?

To Find GSP ID in BUSY Follow these steps : Step 1: Go to Administration then select Configuration. Step 2: Then select a feature & option. Step 3: Then select GST VAT & then check the GSP configuration. Step 4: Check the same as you have mentioned correct or not.

Q: I have already generated an e-invoice for a particular bill but need to change the date on it. How can I do this?

Once an e invoice is generated, the date cannot be changed. If there is a need to change the date, the invoice must be cancelled. Subsequently, a new invoice with a different voucher number should be created, and then e invoice can be generated again with the correct voucher date.

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I need to change the E-Invoicing credentials entered but am unable to find the option. Please guide.

To change the E-Invoicing credentials entered, you can follow these steps : 
 Step 1. Go to Administration and then click on Configuration. 
 Step 2. Select Features and Options then click on the GST/VAT option. 
 Step 4. Then, click on GSP Configuration and then you can change it accordingly.

The placeholder GSTIN I entered during e-invoicing setup is not working. How can I fix this?

"If the placeholder GSTIN entered during e-invoicing setup is not working, you can check the GSTIN of the party and also verify the status of the GST number. If it's canceled or not active, you cannot generate e-invoices. To resolve this, contact the tax portal to activate or update the GSTIN.

What is the difference between an e-invoice and e-bill and when should each be used?

E-invoice is used for every B2B transaction if party crossed the limit of 5 cr. from any of financial year i.e. from 2017-18 to 2022-23. 
 Eway bill or E-bill is required when send goods through transportation or invoice value amount is Rs. 1,00,000 for Delhi and for interstate Rs. 50,000.

I am unable to find the e-invoice and e-way bill options. Where are these located?

To find the e-invoice and e-way bill option in BUSY,Follow these Steps : 
 Step 1: Go to administration menu. 
 Step 2: Then click on Configuration. 
 Step 3: then click on Feature/option and then Click on GST/VAT option. 
 Setp 4: Then enable E-way bill Required and E-invoice Required.

My product details are not getting reflected correctly in the e-invoices. What should I do?

To ensure that your product details are reflected correctly in the e-invoice you should follow the below mentioned steps : 
You need to update HSN description 
Step 1: Go to Administration and then Miscelleneous data entry 
Step 2: Click on Update HSN/SAC description
Step 3: Update the description and Save the changes

Is there any additional cost for activating e-invoicing and e-way bill features in BUSY?

There is no additional cost to activate the feature of E-invoice and E-way bill in BUSY, but make sure your BLS (BUSY License Subscription) should be active for use these features.
 And please provide more details about which GST return file you have generate from BUSY which shows the advanced payment.

How to check with Acknowledgement no. or IRN no. IF e-invoice is already generated

To verify an invoice using the Acknowledgement number or IRN number, visit the e-invoice site as there is no other available option in BUSY to check invoices with particular IRN or Acknowledgement number. 
Further, you can review the E-invoice audit report to identify invoices for which e-invoices have not been generated.

I want to permanently disable e-invoice generation in BUSY. How can I do that?Are there any prerequisites to generate e-invoices and e-way bills in BUSY?

If you want disable e-invoice generation in BUSY please follow these steps:
1. Go in Administration then go in configuration 
2. Then Go in Features/options then GST/VAT
3. Then E-invoice Required No and save 
If your firm turnover 5 crore or more than 5 crore then it is mandatory to generate e-invoice

I am unable to find the GSP ID needed for generating the e-way bill. Where can I find this GSP ID in BUSY?

To Find GSP ID in BUSY Follow these steps : 
Step 1: Go to Administration then select Configuration. 
Step 2: Then select a feature & option. 
Step 3: Then select GST VAT & then check the GSP configuration. 
Step 4: Check the same as you have mentioned correct or not.

I have already generated an e-invoice for a particular bill but need to change the date on it. How can I do this?

Once an e invoice is generated, the date cannot be changed. If there is a need to change the date, the invoice must be cancelled. Subsequently, a new invoice with a different voucher number should be created, and then e invoice can be generated again with the correct voucher date.

Frequently AskedQuestions