Frequently Asked Questions

To edit or change the customer name on an invoice then follow these steps.
 Step 1. Modify the Sale invoice under sale from the Transaction menu.
 Step 2. Then modify the invoice and press space bar button on party name and select the account name which you want.

If your E-invoice not getting generated automatically check the following: 
1. Check the E-invoice configuration from GST/VAT
2. Validate the GSP Id and password
3. Go to Voucher series configuration and Enable Generate E-invoice after saving
4. Enable Transport Detail 
For E-invoice portal login issue contact to portal helpline number

E invoices cannot be modified once generated, as the data is updated on the E invoice portal. However, invoices can be changed or updated after making manual changes to a specific voucher. It is recommended to update the invoices to match the originally generated data to avoid discrepancies.

If the total invoice amount is not being captured correctly in the e-invoice generated, follow these steps.
 Step 1. Double-check the calculations to ensure the invoice amount is calculated accurately.
 Step 2. Verify that all relevant taxes, discounts, and additional charges are correctly included in the invoice amount.

If you want to reverse e-invoice and 24 hour cancellation limit has passed in that scenario either you need to do changes on portal for that bill after consulting with your respective CA or TAX Consultant
 otherwise you can generate credit note against that invoice along with e-invoice

There could be seneral reason why e-invoice are not getting generated in your billing
1. Any changes made in E-invoice bill configuration
2. Internet connectivity issue
3. Problem with Vendor's server (Webtel /Pinnacle)
4. Any software update or bug
we recommend to check the internet connectivity, update software if using any old release

If you deleted a sales voucher of which e invoice already generated then either you can add the voucher again on same voucher number and enter the Ack & IRN no. in it or you can cancel the e invoice from the portal and generate a new one.

E invoices cannot be modified once generated, as the data is updated on the E invoice portal. However, invoices can be changed or updated after making manual changes to a specific voucher. It is recommended to update the invoices to match the originally generated data to avoid discrepancies.

By following below steps you can see the audit report showing status of all generated e-invoices:
 Step 1: Open company in BUSY.
 Step 2: Go in transaction section.
 Step 3: Select GST misc.utilites.
 Step 4: Click on E invoice audit report.
 Step 5: Mention desired date and check.

or configure place and pin for e-invoice please follow these steps: 
 1. Go in Administration 
 2. Then Go in configuration 
 3. Then Go in Features/option 
 4. Then Go in GST/VAT and click on E-invoice Configuration 
 5. Then mention from place and pin code