Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
The wrong customer name is showing on an invoice in BUSY. How can I edit or change the customer name on the invoice?
To edit or change the customer name on an invoice then follow these steps.
Step 1. Modify the Sale invoice under sale from the Transaction menu.
Step 2. Then modify the invoice and press space bar button on party name and select the account name which you want.
My e-invoices are not getting generated automatically, what should I check?I am not able to login to e-invoice portal, how to troubleshoot?
If your E-invoice not getting generated automatically check the following:
1. Check the E-invoice configuration from GST/VAT
2. Validate the GSP Id and password
3. Go to Voucher series configuration and Enable Generate E-invoice after saving
4. Enable Transport Detail
For E-invoice portal login issue contact to portal helpline number
I was told resaving an e-invoice would not change it but it did get updated. Why did this happen?
E invoices cannot be modified once generated, as the data is updated on the E invoice portal. However, invoices can be changed or updated after making manual changes to a specific voucher. It is recommended to update the invoices to match the originally generated data to avoid discrepancies.
The total invoice amount is not getting captured correctly in the e-invoice generated. How can I fix this issue?
If the total invoice amount is not being captured correctly in the e-invoice generated, follow these steps.
Step 1. Double-check the calculations to ensure the invoice amount is calculated accurately.
Step 2. Verify that all relevant taxes, discounts, and additional charges are correctly included in the invoice amount.
How can I reverse or void an invoice that I already submitted if the hour cancellation window has passed?
If you want to reverse e-invoice and 24 hour cancellation limit has passed in that scenario either you need to do changes on portal for that bill after consulting with your respective CA or TAX Consultant
otherwise you can generate credit note against that invoice along with e-invoice
My BUSY was working fine earlier. But now e-invoices are not getting generated. What could have changed?
There could be seneral reason why e-invoice are not getting generated in your billing
1. Any changes made in E-invoice bill configuration
2. Internet connectivity issue
3. Problem with Vendor's server (Webtel /Pinnacle)
4. Any software update or bug
we recommend to check the internet connectivity, update software if using any old release
What will happen if I delete the sales voucher in BUSY for which e-invoice is already generated?
If you deleted a sales voucher of which e invoice already generated then either you can add the voucher again on same voucher number and enter the Ack & IRN no. in it or you can cancel the e invoice from the portal and generate a new one.
The e-invoice seems to get updated or modified after I resave it. Why does this happen?
E invoices cannot be modified once generated, as the data is updated on the E invoice portal. However, invoices can be changed or updated after making manual changes to a specific voucher. It is recommended to update the invoices to match the originally generated data to avoid discrepancies.
Where can I see the audit report showing status of all e-invoices generated ?
By following below steps you can see the audit report showing status of all generated e-invoices:
Step 1: Open company in BUSY.
Step 2: Go in transaction section.
Step 3: Select GST misc.utilites.
Step 4: Click on E invoice audit report.
Step 5: Mention desired date and check.
How do I configure the place and PIN code in BUSY for generating e-invoices?
or configure place and pin for e-invoice please follow these steps:
1. Go in Administration
2. Then Go in configuration
3. Then Go in Features/option
4. Then Go in GST/VAT and click on E-invoice Configuration
5. Then mention from place and pin code