Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e invoice generation
Why am I unable to log in to the eBay Bills Portal from Chrome? How can I resolve this login issue?
If you are unable to log in to the Eway bill portal, you will need to check whether your username and password are correct.If not, you can contact the helpline of the e-way bill portal for assistance, because we can only guide you in matters related to your BUSY.
Why am I unable to generate e-invoices if the party location Address has less than characters? What is the minimum requirement?
The location Address for the party must have a minimum of 3 characters because the portal will not accept less than 3 characters,it will display an error.You need to increase your party Address length more than 3 character then you can generate e invoice again, it will be generted.
Why don't changes to billing details reflect on e-invoices generated by BUSY, and what should I check?
The GST portal does not allow changes to any voucher after generating the e-invoice as per government rules. If you need to make changes, you have to cancel the e-invoice during the given cancellation time. Create a new bill and generate a new e-invoice after making the necessary corrections.
I am unable to Print E invoice QR code in BUSY Invoice How can i fix it?
To Fix QR Code in Invoice follow these steps:
Step 1: Go to Administration.
Step 2: Click on Configuration.
Step 3: Select Invoice/Document Printing.
Step 4: Click on Standard and select sales invoice Left hand side Print E invoice QR code option yes and save.
Why is the GST E-invoice portal showing error messages when I try to generate an E-invoice?
If you are using the Standard or Enterprise version of BUSY, you can easily generate automatic E-invoices and check for possible errors before generating them.
If you encounter errors while generating E-invoices on the E-invoice portal, you can contact your professional tax consultant or the E-invoice customer care helpline.
How can I fix the E-invoice token error in BUSY when generating it automatically
To resolve the E-invoice token error, follow these steps:
Step1 Create a GSP ID from the E-waybill portal.
Step2 In BUSY, go to Administration, then click on Configuration.
Step3 Click on Features and Options, and then the GST VAT Tab.
In the GSP Configuration tab, enter the new GSP ID and click Save.
How can I ensure the GST number of both parties matches before generating E-Invoice?
To ensure that the GST number of both parties matches before generating an E-Invoice, you can verify and cross-check the GST numbers provided by both parties. Make sure that the GST number entered in the software matches the GST number of the party you are generating the E-Invoice for.
Why is my invoice generated in BUSY not getting auto-uploaded to the portal? What do I need to do to make sure invoices generate in the portal automatically?
If You need to do to make sure invoices generate in the portal automatically:
1.If you Generate Einvoice Through BUSY Its Automatically Uploded to the Portal.
2.If You Need To check Login Your Einvoice Portal & Check By IRN/Ack No. of your Einvoice generated by BUSY.
My GST number is registered as a regular/FEB supplier. Why am I still getting an error that it is the wrong type when generating e-invoices?
It is possible that your GST number is invalid for e-invoicing despite being registered due to incorrect entry or formatting of the HSN code or other details in the invoice. It is important to validate and check all details before generating the e-invoice.check and validate GST number once.\
Unable to generate the Einvoice due to the error message Einvoice is not enabled for this GSTIN , how to solve this issue ?
If you are getting the error Einvoice is not applicable for this GSTIN then you need to follow the steps below:
1. Go to Einvoice portal and go to registration tab
2. Click on EInvoice Enablement
3. Specify the GSTIN and proceed .
4. now try to generate the E-invoice again