Frequently Asked Questions

If you are unable to log in to the Eway bill portal, you will need to check whether your username and password are correct.If not, you can contact the helpline of the e-way bill portal for assistance, because we can only guide you in matters related to your BUSY.

The location Address for the party must have a minimum of 3 characters because the portal will not accept less than 3 characters,it will display an error.You need to increase your party Address length more than 3 character then you can generate e invoice again, it will be generted.

The GST portal does not allow changes to any voucher after generating the e-invoice as per government rules. If you need to make changes, you have to cancel the e-invoice during the given cancellation time. Create a new bill and generate a new e-invoice after making the necessary corrections.

To Fix QR Code in Invoice follow these steps: 
 Step 1: Go to Administration. 
 Step 2: Click on Configuration. 
 Step 3: Select Invoice/Document Printing. 
 Step 4: Click on Standard and select sales invoice Left hand side Print E invoice QR code option yes and save.

If you are using the Standard or Enterprise version of BUSY, you can easily generate automatic E-invoices and check for possible errors before generating them.
 If you encounter errors while generating E-invoices on the E-invoice portal, you can contact your professional tax consultant or the E-invoice customer care helpline.

To resolve the E-invoice token error, follow these steps:
Step1 Create a GSP ID from the E-waybill portal.
Step2 In BUSY, go to Administration, then click on Configuration.
Step3 Click on Features and Options, and then the GST VAT Tab.
In the GSP Configuration tab, enter the new GSP ID and click Save.

To ensure that the GST number of both parties matches before generating an E-Invoice, you can verify and cross-check the GST numbers provided by both parties. Make sure that the GST number entered in the software matches the GST number of the party you are generating the E-Invoice for.

If You need to do to make sure invoices generate in the portal automatically: 
 1.If you Generate Einvoice Through BUSY Its Automatically Uploded to the Portal. 
 2.If You Need To check Login Your Einvoice Portal & Check By IRN/Ack No. of your Einvoice generated by BUSY.

It is possible that your GST number is invalid for e-invoicing despite being registered due to incorrect entry or formatting of the HSN code or other details in the invoice. It is important to validate and check all details before generating the e-invoice.check and validate GST number once.\

If you are getting the error Einvoice is not applicable for this GSTIN then you need to follow the steps below:
1. Go to Einvoice portal and go to registration tab 
2. Click on EInvoice Enablement
3. Specify the GSTIN and proceed .
4. now try to generate the E-invoice again