Frequently Asked Questions

If you are using the Standard or Enterprise version of BUSY, you can easily generate automatic E-invoices and check for possible errors before generating them.
 If you encounter errors while generating E-invoices on the E-invoice portal, you can contact your professional tax consultant or the E-invoice customer care helpline.

To resolve the E-invoice token error, follow these steps:
Step1 Create a GSP ID from the E-waybill portal.
Step2 In BUSY, go to Administration, then click on Configuration.
Step3 Click on Features and Options, and then the GST VAT Tab.
In the GSP Configuration tab, enter the new GSP ID and click Save.

To ensure that the GST number of both parties matches before generating an E-Invoice, you can verify and cross-check the GST numbers provided by both parties. Make sure that the GST number entered in the software matches the GST number of the party you are generating the E-Invoice for.

If you are facing error while generating an e invoice in BUSY, but reason is not specified then might issue from portal or GSP end. In that you need to try after some time or can generate then JSON file of e invoice and upload to e invoice portal.

You can add Only two gsp id in BUSY that is Webtel Electrosoft Private limited and Pinnacle finserv advisors private limited for e invoice. 
 You need to create the gsp id in e invoce or e way bill portal. 
 Then you can add the gsp in BUSY.

To view the status of e-invoice generation in BUSY you can follow below steps:
Step 1: Go to transaction tab then click on gst Miscellaneous utilities option
Step 2: Then click on E-invoice management option
Step 3: Then click on generate/print e-invoice option and you can easily check the status of e-invoice

You can change the invoice format that is printed from BUSY after generation of e invoice with einvoice details but it is on chargeable basis but you can not change e invoice format whic is downloaded from e invoice portal because it is as per e invoice portal provisions

If You need to do to make sure invoices generate in the portal automatically: 
 1.If you Generate Einvoice Through BUSY Its Automatically Uploded to the Portal. 
 2.If You Need To check Login Your Einvoice Portal & Check By IRN/Ack No. of your Einvoice generated by BUSY.

It is possible that your GST number is invalid for e-invoicing despite being registered due to incorrect entry or formatting of the HSN code or other details in the invoice. It is important to validate and check all details before generating the e-invoice.check and validate GST number once.\

If you are getting the error Einvoice is not applicable for this GSTIN then you need to follow the steps below:
1. Go to Einvoice portal and go to registration tab 
2. Click on EInvoice Enablement
3. Specify the GSTIN and proceed .
4. now try to generate the E-invoice again