Frequently Asked Questions

Solutions to common issues related to TaxationE Invoice Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How to copy configurations for E-Way Bill to apply for E-invoice in BUSY?

There is no need is required or no need to copy the configuration of e-way bill for e-invoice 
Point1: If e-way configuration is done
Point2: Then in BUSY it just only need to enable the e-invoice in configuration
Point3: In invoice we can generate e-way bill within e-invoice, Yes

Are there any prerequisites or other settings needed to generate e-invoices?

Yes, there are some prerequisites in BUSY before start creating E-invoice.
1. BUSY model should be Standard or Enterprise
2. BLS should be active
3. GSP Id and Password should be created and entered in BUSY
4. E-invoice should be enabled on GST portal
5.E-invoice configuration should be done in BUSY

How can I generate e-invoices using BUSY's API?

To generate E-Invoice from BUSY, you need to:
Step 1 : login to gst portal
Step 2 : click on dashboard
Step 3 : view profile
Step 4 : manage API access
Step 5 : Once registered, you can use the API to send invoice data to BUSY and generate e-invoices programmatically.

I deleted an invoice in BUSY but it still shows in the returns on the GST portal. Why is the deleted invoice still visible and how can I remove it?

after Generate Einvoice it automatic post in GST portal if you want to delete then 
Step :1 Login the Company
Step:2 Go to Transactions Sales Modify Select Voucher Series then select Voucher no
Step:3 Click on Cancel option and select cancel reson
Step:4 then Click on Cncel Einvoice on Govt portal ok

I'm attempting to generate an E-Invoice for a service bill, but I'm receiving an error of UQC. How can I troubleshoot and resolve this?

While generating the e invoice for the service then UQC should be NA in the service item.
Pls follow the below steps ;
Step 1: Click on Administration
Step 2: Then select the service unit
Step 3: Then open in modify mode
Step 4: Add the UQC for service e invoice

Why is the bill to party location field showing blank when I try to create an invoice? How can I populate it?

If the error shows that the 'Bill To Party Location' field is blank when you try to create an E-invoice, follow these steps: 
1.Enter the station and pincode in the Account Master.
2.Then, check the station and pincode in the Transport Windows.
3.Enter details in both & generate.

I keep getting errors that my GST number is invalid when trying to generate invoices. How do I correct this?

To Correct The Error of an Invalid GST no you need to Follow these steps:
Step 1: Go to Administration.
Step 2: Select Configuration.
Step 3: Click on Features/Options.
Step 4: Select GST/VAT check unnecessary space remove gst no and copy from gst portal then paste in GSTIN in Gst Details.

Why am I unable to generate an e invoice even after unit mater error issue is showing?

If you are unable to generate an e-nvoice error showing Unit related, you have to Open the unit master and mention the UQC for the E-invoice,then click OK to resolve the error.It is mandatory to mention UQC as per government rule.Now you can generate e invoice it will be generated successfully.

I need to change the E-Invoicing credentials entered but am unable to find the option. Please guide.

To change the E-Invoicing credentials entered, you can follow these steps : 
Step 1. Go to Administration and then click on Configuration.
Step 2. Select Features and Options then click on the GST/VAT option.
Step 4. Then, click on GSP Configuration and then you can change it accordingly.

The placeholder GSTIN I entered during e-invoicing setup is not working. How can I fix this?

"If the placeholder GSTIN entered during e-invoicing setup is not working, you can check the GSTIN of the party and also verify the status of the GST number. If it's canceled or not active, you cannot generate e-invoices. To resolve this, contact the tax portal to activate or update the GSTIN.
Trusted by Industry Leaders

Ready to scale your business?

Join 6,00,000+ growing businesses who trust Busy for their financial management. Experience the power of professional accounting in the palm of your hand.

Start Free Trial
No Credit Card Required