Frequently Asked Questions

To validate your e-invoice credentials in BUSY, follow this process.
 Step 1. Go to Administration and then click on Configuration.
 Step 2. Select Features and Options then click on the GST/VAT option.
 Step 4. Then, click on GSP Configuration and then click on Validate button for validation.

To check the status of e-invoices generated through BUSY on the GST portal, you need to log in to the GST portal and navigate to the "e-Invoice" section. There, you can search for the invoice using the invoice number or other relevant details to view its status.

While generating an E invoice, if the Einvoice option is not available, see the following steps:
Step 1: Go to the Einvoice Portal and enable the Einvoice option selected by GStin or
Step 2: asked to contact your CA or accountant to enable an invoice in the same GSTIN.

To correct the error of bill to party location, you may follow below steps:
 Step 1: Press ALT+M in the name of billing party.
 Step 2: In bottom of account master there's an option of Station and pincode.
 Step 3: Mention station name and pincode then save.

To login to the e-invoicing portal integrated with BUSY, you need to use the login credentials provided by the portal. These credentials are separate from your BUSY login. You can access the e-invoicing portal by entering the login ID and password provided to you by the portal.

The billing address in e-invoices requires the details of the party being billed, such as their name, address, and GST number. The shipping address, on the other hand, should include the details of the party to whom the goods are being shipped, including their name and address.

There can be several reasons that you are facing buyer's address error while generating e invoice. 
 1. Ensure that in party master address is mentioned correct. 
 2. If you are using billing shipping then make sure that the address is mentioned in billing shipping window.

To enter/select correct station/location details in e-invoice, 
 Step1: Go to the party master and enter the station and PIN code under the update party details section. 
 Step2: And also mention in transporter details window station and PIN code. 
 This is necessary for generating e-invoice.

Yes, there is a preview option available before generating the e-invoice in BUSY which we called view and generate e-invoice tab while generating e-invoice, after click on it you can preview your voucher details and after cross checking the all details you can proceed with generate e-invoice.

Resaon for Duplicate IRN error is because taxpayer uploading the same invoice which is already registered and IRN is generated.
solution :don’t send the same request simultaneously. Wait for the IRN and update the system with the same. Only if the IRN is not received, resend the request.