Frequently Asked Questions

You cannot generate e-invoices through BUSY if there is an issue on the E-invoice portal or the GSPs, because BUSY is directly linked to the portal. In that case we recommend you to try after some time.

The e-invoice is generated from BUSY but e invoice print if from the portal, and it comes in a format that cannot be changed or modified by us. We can only make changes to the BUSY invoice.

To resolve the Invoice IRN number is already available error in BUSY, 
 Point1: if the invoice has already been generated.
 Point2: And same invoice number e-invoice not generate, Then the invoice will generate other invoice number

There is no API integration required to enabling auto E-invoicing between GST portal and BUSY. Just create an GSP credential on portal for Webtel and Pinncale then enter the same credential inot GST VAT configration in BUSY.

If BUSY shuts down while generating an e-invoice, you should note down the error message that appears and restart BUSY. Then you should try to generate the e-invoice again and see if the problem persists or not.

To match e-invoices to original invoices, you need to ensure that the invoice number, date, and party details match between the two invoices. You can also cross-check the taxable amount and other details to ensure accuracy.

Please check some process below:
1: Double/Cross check GSP ID details from the portal
2: Check after creating new password of GSP ID from the portal
3: Create new GPS on portal after freezing existing one from GSP ID

There is no particular formate of e invoice. 
We need to ensure that Party should be register or B2B and click GST no Should be active. 
Further need to check GSP ID that validate successfully. 

If you generate an invoice in BUSY, you get special characters in the name, allowance, or print name fields. To fix this, you need to remove the special characters from the name, alias, or print name.

Please provide more details as which run time error showing while generating an e invoice in BUSY. Further you can run Reindex Databases from the Housekeeping menu.
Note: Take backup of your data before running this process.