Frequently Asked
Questions

Q: My BUSY E invoicing were working fine this morning. When did the portal issues start causing problems?

You cannot generate e-invoices through BUSY if there is an issue on the E-invoice portal or the GSPs, because BUSY is directly linked to the portal. In that case we recommend you to try after some time.

Q: Can custom invoice formats be used with e-invoices in BUSY, or is a separate template required?

The e-invoice is generated from BUSY but e invoice print if from the portal, and it comes in a format that cannot be changed or modified by us. We can only make changes to the BUSY invoice.

Q: Unable to generate invoice in BUSY. Invoice IRN number is already available error. How to resolve?

To resolve the Invoice IRN number is already available error in BUSY, Point1: if the invoice has already been generated. Point2: And same invoice number e-invoice not generate, Then the invoice will generate other invoice number

Q: What API or integration is required between the GST portal and BUSY for enabling auto e-invoicing?

There is no API integration required to enabling auto E-invoicing between GST portal and BUSY. Just create an GSP credential on portal for Webtel and Pinncale then enter the same credential inot GST VAT configration in BUSY.

Q: What should I do if the software gets disconnected during the e-invoicing process in BUSY?

If BUSY shuts down while generating an e-invoice, you should note down the error message that appears and restart BUSY. Then you should try to generate the e-invoice again and see if the problem persists or not.

Q: I generated e-invoices but I don't know which original invoices they correspond to. How can I match the e-invoices back to the original invoices?

To match e-invoices to original invoices, you need to ensure that the invoice number, date, and party details match between the two invoices. You can also cross-check the taxable amount and other details to ensure accuracy.

Q: I already have same GSP username on the portal but it says it's invalid in BUSY while generate e-invoice/e-way bil. What do I do?

Please check some process below: 1: Double/Cross check GSP ID details from the portal 2: Check after creating new password of GSP ID from the portal 3: Create new GPS on portal after freezing existing one from GSP ID

Q: What format should I use to enter invoice details in BUSY to generate a compliant e-invoice? Is there any recommended template or structure?

There is no particular formate of e invoice. We need to ensure that Party should be register or B2B and click GST no Should be active. Further need to check GSP ID that validate successfully.

Q: When generating an invoice in BUSY, I get special characters in the name/alias/print name fields. How do I fix this?

If you generate an invoice in BUSY, you get special characters in the name, allowance, or print name fields. To fix this, you need to remove the special characters from the name, alias, or print name.

Q: The e invoicing module in BUSY is not working properly. I am getting runtime errors. What should I do?

Please provide more details as which run time error showing while generating an e invoice in BUSY. Further you can run Reindex Databases from the Housekeeping menu. Note: Take backup of your data before running this process.

Find Solutions to Common Issues Related to taxation - e invoice generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My BUSY E invoicing were working fine this morning. When did the portal issues start causing problems?

You cannot generate e-invoices through BUSY if there is an issue on the E-invoice portal or the GSPs, because BUSY is directly linked to the portal. In that case we recommend you to try after some time.

Can custom invoice formats be used with e-invoices in BUSY, or is a separate template required?

The e-invoice is generated from BUSY but e invoice print if from the portal, and it comes in a format that cannot be changed or modified by us. We can only make changes to the BUSY invoice.

Unable to generate invoice in BUSY. Invoice IRN number is already available error. How to resolve?

To resolve the Invoice IRN number is already available error in BUSY, 
 Point1: if the invoice has already been generated.
 Point2: And same invoice number e-invoice not generate, Then the invoice will generate other invoice number

What API or integration is required between the GST portal and BUSY for enabling auto e-invoicing?

There is no API integration required to enabling auto E-invoicing between GST portal and BUSY. Just create an GSP credential on portal for Webtel and Pinncale then enter the same credential inot GST VAT configration in BUSY.

What should I do if the software gets disconnected during the e-invoicing process in BUSY?

If BUSY shuts down while generating an e-invoice, you should note down the error message that appears and restart BUSY. Then you should try to generate the e-invoice again and see if the problem persists or not.

I generated e-invoices but I don't know which original invoices they correspond to. How can I match the e-invoices back to the original invoices?

To match e-invoices to original invoices, you need to ensure that the invoice number, date, and party details match between the two invoices. You can also cross-check the taxable amount and other details to ensure accuracy.

I already have same GSP username on the portal but it says it's invalid in BUSY while generate e-invoice/e-way bil. What do I do?

Please check some process below:
1: Double/Cross check GSP ID details from the portal
2: Check after creating new password of GSP ID from the portal
3: Create new GPS on portal after freezing existing one from GSP ID

What format should I use to enter invoice details in BUSY to generate a compliant e-invoice? Is there any recommended template or structure?

There is no particular formate of e invoice. 
We need to ensure that Party should be register or B2B and click GST no Should be active. 
Further need to check GSP ID that validate successfully.

When generating an invoice in BUSY, I get special characters in the name/alias/print name fields. How do I fix this?

If you generate an invoice in BUSY, you get special characters in the name, allowance, or print name fields. To fix this, you need to remove the special characters from the name, alias, or print name.

The e invoicing module in BUSY is not working properly. I am getting runtime errors. What should I do?

Please provide more details as which run time error showing while generating an e invoice in BUSY. Further you can run Reindex Databases from the Housekeeping menu.
Note: Take backup of your data before running this process.

Frequently AskedQuestions