Frequently Asked Questions

There is no API integration required to enabling auto E-invoicing between GST portal and BUSY. Just create an GSP credential on portal for Webtel and Pinncale then enter the same credential inot GST VAT configration in BUSY.

If BUSY shuts down while generating an e-invoice, you should note down the error message that appears and restart BUSY. Then you should try to generate the e-invoice again and see if the problem persists or not.

No there is no option to generate test e-invoices to check you can generate an 
original e-invoice and cancel it later. However you cannot reuse the same 
document number as it will be considered canceled after cancellation

To troubleshoot errors when changing e-invoice configuration, it is recommended to consult with a tax consultant or BUSY support team. They can provide guidance on the correct configuration settings and help resolve any errors that may occur.

To ensure smooth E-invoicing in BUSY, consider checking the following aspects:
1.Ensure a proper internet connection.
2.Exclude BUSY from firewall and antivirus settings.
3.Verify that the internet is accessible to the BUSY server.
4.Ensure your Windows system is up to date.

To match e-invoices to original invoices, you need to ensure that the invoice number, date, and party details match between the two invoices. You can also cross-check the taxable amount and other details to ensure accuracy.

Please check some process below:
1: Double/Cross check GSP ID details from the portal
2: Check after creating new password of GSP ID from the portal
3: Create new GPS on portal after freezing existing one from GSP ID

There is no particular formate of e invoice. 
We need to ensure that Party should be register or B2B and click GST no Should be active. 
Further need to check GSP ID that validate successfully. 

If you generate an invoice in BUSY, you get special characters in the name, allowance, or print name fields. To fix this, you need to remove the special characters from the name, alias, or print name.

Please provide more details as which run time error showing while generating an e invoice in BUSY. Further you can run Reindex Databases from the Housekeeping menu.
Note: Take backup of your data before running this process.