Frequently Asked
Questions

Q: Why do I need to restart my system to generate an e-invoice properly in BUSY, and is there a way to avoid it?

You do not need to restart your system before generating an e-invoice. You can generate your e-invoice at any time if you have the configurations set up in BUSY. BUSY always generates e-invoices perfectly according to the government template.

Q: Why does the distance field remain blank in BUSY invoice details after generating the e-invoice, while other fields are populated?

If you Created Einvoice All Other fields are populated but the distance field remain blank in BUSY: 1.Transport Details is Not Mandatory for Einvoice.Thats the reason Distance field is Hidden or Blanked. 2.Transport Details is Mandatory for E-way bill.

Q: I need training on generating e-invoices in BUSY. Whom to contact?Can I add more fields to the e-invoice form?

To receive training on generating E invoices in BUSY, you can contact your local channel partner or reach out to our customer support helpline . Further, there is no provision available in BUSY for modifying the E invoice form.

Q: What can be done when an e-invoice cannot be generated due to the ship details' PIN code not existing?

When an e-invoice cannot be generated and error message show PIN code not existing follow the below steps: Step :1 Verify the PIN code Entered: Check the PIncode Details from the transporter window is matched with the Party master “pin-code” field.

Q: I need to re-generate an e-invoice but the system does not allow it. What should I do?

E invoices cannot be generated using the same document number even after canceling the invoice with an E invoice. To proceed, you need to create a fresh voucher with a different document number and then generate the E invoice.

Q: How many minimum and maximum digits are required for HSN codes in BUSY for e-invoicing?

Turnover above Rs. 5 crore must use 6-digit HSN code for all invoices. Turnover less than or equal to Rs. 5 crore must use 4-digit HSN code for all the B2B invoices. Maximum HSN digit limit is 8 .

Q: I filled out the e-invoice form but it says the application is BUSY. How long do I need to wait before e-invoice generation will work?

There is no specific time frame for e-invoice generation to work after receiving an "application is BUSY" message. It depends on the reason for the message and the system's processing speed. So you have to wait for sometime.

Q: While generating e invoice of an export invoice showing pincode and state error. What should i do?

If you are facing pincode and ship to state code error when generating e invoice of an export invoice, then you should you have mentioned correct pincode in the transport details window which belongs to the state mentioned.

Q: I want to modify an existing bill to remove the e-invoice. How can this be done?

Yes, you can modify an existing bill to remove the e-invoice by following below steps: Step : 1 Go to Transaction Step : 2 Modify desired transaction Step: 3 No, the option of E-Invoice Step: 4 Remove IRN Number and save invoice

Q: How much time does it take to reflect an e invoice in GST portal?

The documents such as invoices, debit notes, credit notes are reported on the IRP* are transmitted electronically to the GST system two days after generation & are auto-populated in the respective tables of the GSTR-1 of such taxpayers

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Why do I need to restart my system to generate an e-invoice properly in BUSY, and is there a way to avoid it?

You do not need to restart your system before generating an e-invoice. You can generate your e-invoice at any time if you have the configurations set up in BUSY. BUSY always generates e-invoices perfectly according to the government template.

Why does the distance field remain blank in BUSY invoice details after generating the e-invoice, while other fields are populated?

If you Created Einvoice All Other fields are populated but the distance field remain blank in BUSY:
 1.Transport Details is Not Mandatory for Einvoice.Thats the reason Distance field is Hidden or Blanked.
 2.Transport Details is Mandatory for E-way bill.

I need training on generating e-invoices in BUSY. Whom to contact?Can I add more fields to the e-invoice form?

To receive training on generating E invoices in BUSY, you can contact your local channel partner or reach out to our customer support helpline . Further, there is no provision available in BUSY for modifying the E invoice form.

What can be done when an e-invoice cannot be generated due to the ship details' PIN code not existing?

When an e-invoice cannot be generated and error message show PIN code not existing follow the below steps:
Step :1
Verify the PIN code Entered: Check the PIncode Details from the transporter window is matched with the Party master “pin-code” field.

I need to re-generate an e-invoice but the system does not allow it. What should I do?

E invoices cannot be generated using the same document number even after canceling the invoice with an E invoice. To proceed, you need to create a fresh voucher with a different document number and then generate the E invoice.

How many minimum and maximum digits are required for HSN codes in BUSY for e-invoicing?

Turnover above Rs. 5 crore must use 6-digit HSN code for all invoices. Turnover less than or equal to Rs. 5 crore must use 4-digit HSN code for all the B2B invoices.
 Maximum HSN digit limit is 8 .

I filled out the e-invoice form but it says the application is BUSY. How long do I need to wait before e-invoice generation will work?

There is no specific time frame for e-invoice generation to work after receiving an "application is BUSY" message. It depends on the reason for the message and the system's processing speed. So you have to wait for sometime.

While generating e invoice of an export invoice showing pincode and state error. What should i do?

If you are facing pincode and ship to state code error when generating e invoice of an export invoice, then you should you have mentioned correct pincode in the transport details window which belongs to the state mentioned.

I want to modify an existing bill to remove the e-invoice. How can this be done?

Yes, you can modify an existing bill to remove the e-invoice by following below steps:
Step : 1 Go to Transaction
Step : 2 Modify desired transaction
Step: 3 No, the option of E-Invoice
Step: 4 Remove IRN Number and save invoice

How much time does it take to reflect an e invoice in GST portal?

The documents such as invoices, debit notes, credit notes are reported on the IRP* are transmitted electronically to the GST system two days after generation & are auto-populated in the respective tables of the GSTR-1 of such taxpayers

Frequently AskedQuestions