Frequently Asked Questions

Solutions to common issues related to TaxationE Invoice Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Enable e-invoicing in BUSY. Decide to answer Yes or No. Process?

Yes, Automatic E-invoice Generation Available in Standard Or enterprise Models of BUSY. 
In the basic version of BUSY, automatic e-invoice generation is not available. If You Have basic Model Upgrade it To Standard or enterprice.

Edit product details on an already generated E-Invoice in BUSY. Possible?

As the e-invoice portal does not allow for amendment of e-invoices, once its generated and you want to make some changes so you need to cancel the e invoice and regenreate it with fresh document Number.

Can I change the invoice date of a generated e-invoice?

No, once e-invoice is generated, youn cannot change the invoice date, when you try to change the invoice date you will get a prompt that Cannot modify the invoice details ,E-invoice has generated for this invoice

What are the benefits of e-invoicing for my business?

Benefits of generation of e-invoicing:
Step 1: e-Invoicing allows real-time tracking of invoices prepared by a supplier
Step 2: It reduces wastage of paper
Step 3: It reduces manual errors
Step 4: It enhance accuracy of data and improve efficiency

How is ebilling similar to current BUSY billing

E-billing, also known as E-invoice, is a feature in BUSY that allows you to generate electronic invoices automatically from your billing process. Therefore, there is no difference between BUSY billing process and E-invoice generation from BUSY.

The IRN number shown in the portal is different than what I had entered when generating the e-invoice. Why is there a mismatch and how can I correct it?

E-invoice portal is a Third party tool or a Government Portal,If you are facing any issues related to the portal,you will need to contact the portal's helpline.We can only guide you to related in BUSY.

I'm getting an error related to address while generating an e invoice in BUSY. What are the address formatting requirements?

For e invoice you need to mention proper address of yours and for your parties as well. The first line of address should not be blank and station, pincode is correctly mentioned in correct field.

Do I need to make an e-invoice if I am not transporting goods right now?

Yes you can generate e-invoice if goods are not transporting 
because as per government guidelines if your turnover is
morethan 5 crore then its mandatory to generate E-invoice for all the b2b and export transactions

Where can I find details about recent changes related to GST and e-invoicing in BUSY?

In BUSY, once you generated an e invoice, then you can not make changes in it. Further in Enterprise edition of BUSY has a feature of user activity log which shows you user wise activity.

What happens if I generate e-invoices without defining product quantities in BUSY?

If you generate e-invoices without defining product quantities in BUSY, the invoices will not be generated successfully. It is important to specify the quantities of the products in order to generate accurate and valid e-invoices.
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