Frequently Asked Questions

If the system is not automatically calculating the distance between the billing location and the customer location for e-invoices, you can leave the distance field as 0, and the system will calculate it automatically.

Yes, if you cancelled an e invoice in BUSY, it will reflect on the portal and can not activate again that e invoice. You need to create a new one on different document number.

To test if your e-invoicing setup is working fine, you can create a sample invoice. This will help you verify if the e-invoice is generated correctly and if all the necessary details are included.

The invoice does not Cancel automatically untill you dont press Alt X and ensure that all details are feeded in invoice are accurate and doesnot require any changes before 24 hours portal limit expires.

BUSY does not required the OTP to enable the automatic E invoice generation. You need to create GSP ( GST Suvidha Provider) from e invoice portal and there you need to enter the OTP.

No, you do not need to generate an E-invoice for transferring inventory between branches,
Transfer of goods is not a transaction and E-invoice will be generated only in case of Sales and Sales return only

TO enable e-invoice in BUSY, follow these steps:
 Step 1 : CLick on administration
 Step 2 : Then configuration
 Step 3 : Features and options
 Step 4 : GST/VAT
 Step 5 : Enable e-invoice

BUSY stores the e-invoice details such as Ack No. and IRN No. in the vouchers until you delete or remove them. But, you can only print the e-invoice within 48 hours of its generation.

You need to enter the station and pincode of all the addresses which you entered in a voucher ( like: bill to - ship to / bill from ship from )when you generate E-invoice.

To get an E-Invoice user ID and password, you need to register on the E-Invoice portal and create a GSP user ID and password. This can be done separately from the E-Way Bill portal.