Frequently Asked Questions

Solutions to common issues related to Taxation — E Invoice Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

While generating E-invoice showing error as 'server is down' 

To fixed Server down issue while generation E-invoice recomended to configure both the GSP with user ID & password , so that if one GSP failed to generated another should able to generate the same

The IRN number shown in the portal is different than what I had entered when generating the e-invoice. Why is there a mismatch and how can I correct it? 

E-invoice portal is a Third party tool or a Government Portal,If you are facing any issues related to the portal,you will need to contact the portal's helpline.We can only guide you to related in BUSY.

I'm getting an error related to address while generating an e invoice in BUSY. What are the address formatting requirements? 

For e invoice you need to mention proper address of yours and for your parties as well. The first line of address should not be blank and station, pincode is correctly mentioned in correct field.

Do I need to make an e-invoice if I am not transporting goods right now? 

Yes you can generate e-invoice if goods are not transporting 
because as per government guidelines if your turnover is 
morethan 5 crore then its mandatory to generate E-invoice for all the b2b and export transactions

Where can I find details about recent changes related to GST and e-invoicing in BUSY? 

In BUSY, once you generated an e invoice, then you can not make changes in it. Further in Enterprise edition of BUSY has a feature of user activity log which shows you user wise activity.

The system is not allowing me to proceed after I click on "Generate" for the e-invoice. It says "Invalid BB". How can I fix this? 

If you encounter an Invalid B2B error while generating an E-invoice, please ensure that you have correctly entered the GSTIN number in the party master and verified its active status on the GST portal.

I am trying to generate e invoice of sale invoice but receive an error related to voucher numbers beginning with . What should I do? 

The portal does not allow invoice numbers that start with 0. This is why you received that error message. You need to change the voucher numbering and can add some prefix before voucher number.

There is an issue with the party address while I try to generate an e-invoice in BUSY. How can this be fixed? 

If you are facing the issue in Party Address while generating E-invoice from BUSY, Kindly specify the minimum 3 characters in address field. The Station and Pincode both are required also to generate e-invoice.

What should I do if the portal won't allow me to generate an e-invoice?Who can cancel an invoice in the system? 

If unable to generate e invoice on e invoice portal, then you may need to contact their helpdesk. In BUSY the user can cancel an e invoice who has rights to cancel the voucher.

I made changes to the party details like PIN code but still get an error generating invoice. What should I check? 

Precautions of party detailes before generate Einvoice
Step :1 Party address more then three characters 
Step :2 Check Party State Code & Gst No Match or Not 
Step :3 Last Check Station and Pin Code
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