Frequently Asked Questions

Q: Where can I find the API for e-invoicing integration in BUSY?

API access for e invoice will be found in gst portal: Step 1 : login to gst portal Step 2 : click on dashboard Step 3 : view profile Step 4 : manage API access

Q: How do my customers download and view the e-invoices I generate?

If you want to show e-invoice generated by you to your customer then they can check from portal if there is any provision about this, otherwise you can send the e-invoice pdf to your customers

Q: I am facing connectivity issues while registering E-Invoice, please help.

If you are facing connectivity issues while registering E-Invoice, please check your internet connection and ensure that it is stable. You may also try restarting your device or contacting your internet service provider for assistance.

Q: What information does it need for GSP configuration location etc?

When you configure GSP in BUSY for e invoice and e way bill generation, you need to mention only GSP userid and password which can be created from e way bill or e invoice portal.

Q: While generating E-invoice showing error as 'server is down'

To fixed Server down issue while generation E-invoice recomended to configure both the GSP with user ID & password , so that if one GSP failed to generated another should able to generate the same

Q: The system is not allowing me to proceed after I click on "Generate" for the e-invoice. It says "Invalid BB". How can I fix this?

If you encounter an Invalid B2B error while generating an E-invoice, please ensure that you have correctly entered the GSTIN number in the party master and verified its active status on the GST portal.

Q: I am trying to generate e invoice of sale invoice but receive an error related to voucher numbers beginning with . What should I do?

The portal does not allow invoice numbers that start with 0. This is why you received that error message. You need to change the voucher numbering and can add some prefix before voucher number.

Q: There is an issue with the party address while I try to generate an e-invoice in BUSY. How can this be fixed?

If you are facing the issue in Party Address while generating E-invoice from BUSY, Kindly specify the minimum 3 characters in address field. The Station and Pincode both are required also to generate e-invoice.

Q: What should I do if the portal won't allow me to generate an e-invoice?Who can cancel an invoice in the system?

If unable to generate e invoice on e invoice portal, then you may need to contact their helpdesk. In BUSY the user can cancel an e invoice who has rights to cancel the voucher.

Q: I made changes to the party details like PIN code but still get an error generating invoice. What should I check?

Precautions of party detailes before generate Einvoice Step :1 Party address more then three characters Step :2 Check Party State Code & Gst No Match or Not Step :3 Last Check Station and Pin Code

Solutions to common issues related to Taxation — E Invoice Generation.

Support

Step-by-step Answers

Where can I find the API for e-invoicing integration in BUSY?

API access for e invoice will be found in gst portal:
 Step 1 : login to gst portal
 Step 2 : click on dashboard
 Step 3 : view profile
 Step 4 : manage API access

How do my customers download and view the e-invoices I generate?

If you want to show e-invoice generated by you to your customer then they can check from portal if there is any provision about this, otherwise you can send the e-invoice pdf to your customers

I am facing connectivity issues while registering E-Invoice, please help.

If you are facing connectivity issues while registering E-Invoice, please check your internet connection and ensure that it is stable. You may also try restarting your device or contacting your internet service provider for assistance.

What information does it need for GSP configuration location etc?

When you configure GSP in BUSY for e invoice and e way bill generation, you need to mention only GSP userid and password which can be created from e way bill or e invoice portal.

While generating E-invoice showing error as 'server is down'

To fixed Server down issue while generation E-invoice recomended to configure both the GSP with user ID & password , so that if one GSP failed to generated another should able to generate the same

The system is not allowing me to proceed after I click on "Generate" for the e-invoice. It says "Invalid BB". How can I fix this?

If you encounter an Invalid B2B error while generating an E-invoice, please ensure that you have correctly entered the GSTIN number in the party master and verified its active status on the GST portal.

I am trying to generate e invoice of sale invoice but receive an error related to voucher numbers beginning with . What should I do?

The portal does not allow invoice numbers that start with 0. This is why you received that error message. You need to change the voucher numbering and can add some prefix before voucher number.

There is an issue with the party address while I try to generate an e-invoice in BUSY. How can this be fixed?

If you are facing the issue in Party Address while generating E-invoice from BUSY, Kindly specify the minimum 3 characters in address field. The Station and Pincode both are required also to generate e-invoice.

What should I do if the portal won't allow me to generate an e-invoice?Who can cancel an invoice in the system?

If unable to generate e invoice on e invoice portal, then you may need to contact their helpdesk. In BUSY the user can cancel an e invoice who has rights to cancel the voucher.

I made changes to the party details like PIN code but still get an error generating invoice. What should I check?

Precautions of party detailes before generate Einvoice
Step :1 Party address more then three characters 
Step :2 Check Party State Code & Gst No Match or Not 
Step :3 Last Check Station and Pin Code

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