Frequently Asked Questions

BUSY supports E-way bill generation through GSP servers, including Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited. You can create Both the GSP server credentials directly from E way Bill portal.

Once an e-invoice is generated, it cannot be modified. If there is a mistake in the e-invoice, you will need to cancel the invoice and generate a new one with the correct details.

If you want your customer can access e-invoice generated by you they can check from portal if there is any provision about this, otherwise you can send the e-invoice pdf to your customers

Once the E invoice has been generated, you cannot modify the E-invoice. You can cancel the E-invoice, and then you have to regenerate the invoice with the E invoice containing the correct details.

The reason you may be unable to generate e-invoices despite having an annual turnover above the threshold could be due to incorrect configuration for e-invoices. It is recommend to check e-invoice configuration settings

If the E-Invoice and SMS option is not showing in BUSY, then first confirm the BUSY model which you are using. In the Basic model no option for E-invoice generation and SMS configuration.

Yes, you can generate invoices first in BUSY and push them to the portal later. There is no specific time limit for uploading the invoices to the portal after generating them in BUSY.

If you are facing issue with e invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in

To get help with issues in e invoice feature in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in

You have two options to check the correctness of the details for E Invoice generation. You can either click on Check Possible Errors or review the E Invoice Details window before generating it.