Frequently Asked
Questions

Q: The e-invoice generated from the government portal does not include my custom text endorsements which I need. How can I get it added in the e-invoice?

If you are not getting your Custom text in the printing of Einvoice format then we would like to update you that this specific format is as per the E invoice portal and the same is uneditable. But if you want the same for the format generated in BUSY then you can refer the steps below: 1. Go to Administration 2. Click on configuration 3. Click on Invoice document printing and select Advance 4. Select the transaction type and Format 5. Check the preview from here 6. If it is not showing in the preview also then 7. Configure the same in the respective section and check the preview afterwards

Q: Can I export or download copies of e-Invoices?

You can download copies of e invoices through BUSY following these steps Step 1 Go to transactions in company Step 2 Select GST misc. utilities option Step 3 Then E way bill & e invoice management and select Generate/print e invoice option,then select automatic Step 4 Now select voucher series and date range and other options Step 5 After report loaded,select voucher from list for which e invoice is generated and click below on print e invoice option Step 6 Now from portal print of e invoice will be loaded and can download the copy or save in your drive Note:Maximum time limit for print e invoice from portal is 48 hours

Q: I want to cancel an e-invoice but also want to retain the invoice number. How can I do that?

To cancel an e-invoice in BUSY and retain the invoice number, you can follow these steps: 1. Open the BUSY. 2. Go to the e-invoice section or module. 3. Locate the invoice that you want to cancel. 4. Select the invoice and choose the option to cancel it. 5. Provide the cancellation reason, if required. 6. Confirm the cancellation. 7. The e-invoice will be canceled, but the invoice number will still be retained for future use. By canceling the e-invoice, you can ensure that the invoice number is available for generating new invoices while maintaining a record of the canceled invoice.

Q: I am unable to generate an e-invoice in BUSY. It shows error "Invalid UQC". How can I resolve this?

To resolve the Invalid UQC error while generating an e invoice in BUSY, Step1 : you need to ensure that the Unit Quantity Code (UQC) is correctly entered for the items. Step2 : Go to the UQC section and select the appropriate UQC for the items in the invoice, such as PC, Bag, or Bundle. Step3 : and or in error window its self you can correct it by clicking on UQC option and put the UQC for E invoice as PC, Bag, or Bundle etc., Step4 : Save the changes and then try generating the e invoice again. This should resolve the error.

Q: What are the steps to fill transport details for e-invoice generation in BUSY?

To fill transport details for e-invoice generation in BUSY, follow these steps: 1. Open BUSY and go to the voucher entry screen. 2. Select the voucher type for which you want to generate the e-invoice. 3. In the voucher entry screen, locate the transport details section. 4. Enter the relevant transport details such as transporter name, vehicle number, and other required information. 5. Save the voucher entry. 6. Once the voucher is saved, the transport details will be automatically included in the e-invoice generation process. By following these steps, you can successfully fill transport details for e-invoice generation in BUSY.

Q: The endorsement text or "FOR condition" I had in my bills is not getting reflected in the e-invoice generated. How can I ensure this text/condition is added in the e-invoice?

If you are not getting For Condition in the printing of Einvoice format then we would like to update you that this specific format is as per the portal however if you are taking the print from the available format of BUSY then you can check the below points : 1. Go to Administration 2. Click on configuration 3. Click on Invoice document printing and select Advance 4. Select the transaction type and Format 5. Check the preview from here 6. If it is not showing in the preview also then 7. Configure the same in the respective section and check the preview afterwards

Q: The invoice generated from the portal does not have the INR number, Ack. Number and Ack Date. How can I add the serial number?

If the e invoice generated from the portal does not have the INR number, Ack. number, and Ack date, follow these steps: Step 1: Go to the Transaction menu. Step 2: Select the specific sales invoice voucher for which you need to update the INR number, Ack. number, and Ack date. Step 3: While saving the sales invoice voucher, you will find the transport window. Step 4: Within the Transport window, you enter the INR number, Ack. Number, and Ack Date options and fill in the details manually. By following the above steps, you will add your INR number, Ack. number, and Ack date.

Q: What is the time limit to print an E-Invoice after generation before it gets locked for printing on the portal?

The time limit to print an E Invoice after generation is 48 hours before it gets locked for printing on the portal. or if you want to take after that then you need to follow below step: Step 1: Log in to the GST Portal at gst.gov.in. Step 2: Go to the return dashboard. Step 3: Select the relevant return period. Step 4: Click the search button. Step 5: Choose GSTR 1 to view your return details. Step 6: On the GSTR 1 screen, click on E Invoice to access the history. Step 7: You will find the option to download E Invoice details in Excel format.

Q: I am unable to print my E-Invoice. What could be causing this issue?

If You are not unable to print e-invoice, you can try following steps to resolve it: Step 1: Check by switching GSP ID in GSP configuration from the GST/VAT feature. Step 2: Right-click on any PDF file and change the default PDF reader in properties. Step 3: Try to reinstall the PDF reader. Step 4: Ensure that you have the necessary rights and permissions to print an E-invoice. Step 5: Check your printer settings.Ensure that your printer is properly connected and set as the defualt printer in your computer s settings. Step 6: If the issue still persists, you can contact customer support.

Q: I am unable to generate PDFs or print e-invoices and receivables. How can I resolve this?

To resolve the issue of being unable to generate PDFs or print e invoices and receivables in BUSY, you can try the following steps: Step 1: Check if the necessary PDF generation settings are enabled in BUSY. Step 2: Ensure that you have a compatible PDF reader installed on your computer. Step 3: Verify that your printer is properly connected and configured. Step 4: Make sure that you have the latest version of BUSY installed. Step 5: Restart your computer and try generating PDFs or printing again. Step 6: If the issue persists, contact BUSY's customer support for further assistance.

Find Solutions to Common Issues Related to taxation - e invoice print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The e-invoice generated from the government portal does not include my custom text endorsements which I need. How can I get it added in the e-invoice?

If you are not getting your Custom text in the printing of Einvoice format then we would like to update you that this specific format is as per the E invoice portal and the same is uneditable. But if you want the same for the format generated in BUSY then you can refer the steps below:
1. Go to Administration 
2. Click on configuration
3. Click on Invoice document printing and select Advance
4. Select the transaction type and Format
5. Check the preview from here 
6. If it is not showing in the preview also then
7. Configure the same in the respective section and check the preview afterwards

Can I export or download copies of e-Invoices?

You can download copies of e invoices through BUSY following these steps
Step 1 Go to transactions in company
Step 2 Select GST misc. utilities option
Step 3 Then E way bill & e invoice management and select Generate/print e invoice option,then select automatic
Step 4 Now select voucher series and date range and other options
Step 5 After report loaded,select voucher from list for which e invoice is generated and click below on print e invoice option
Step 6 Now from portal print of e invoice will be loaded and can download the copy or save in your drive
Note:Maximum time limit for print e invoice from portal is 48 hours

I want to cancel an e-invoice but also want to retain the invoice number. How can I do that?

To cancel an e-invoice in BUSY and retain the invoice number, you can follow these steps:
 1. Open the BUSY.
 2. Go to the e-invoice section or module.
 3. Locate the invoice that you want to cancel.
 4. Select the invoice and choose the option to cancel it.
 5. Provide the cancellation reason, if required.
 6. Confirm the cancellation.
 7. The e-invoice will be canceled, but the invoice number will still be retained for future use.
 By canceling the e-invoice, you can ensure that the invoice number is available for generating new invoices while maintaining a record of the canceled invoice.

I am unable to generate an e-invoice in BUSY. It shows error "Invalid UQC". How can I resolve this?

To resolve the Invalid UQC error while generating an e invoice in BUSY,
Step1 : you need to ensure that the Unit Quantity Code (UQC) is correctly entered for the items. 
Step2 : Go to the UQC section and select the appropriate UQC for the items in the invoice, such as PC, Bag, or Bundle. 
Step3 : and or in error window its self you can correct it by clicking on UQC option and put the UQC for E invoice as PC, Bag, or Bundle etc.,
Step4 : Save the changes and then try generating the e invoice again. This should resolve the error.

What are the steps to fill transport details for e-invoice generation in BUSY?

To fill transport details for e-invoice generation in BUSY, follow these steps:
 1. Open BUSY and go to the voucher entry screen.
 2. Select the voucher type for which you want to generate the e-invoice.
 3. In the voucher entry screen, locate the transport details section.
 4. Enter the relevant transport details such as transporter name, vehicle number, and other required information.
 5. Save the voucher entry.
 6. Once the voucher is saved, the transport details will be automatically included in the e-invoice generation process.
 By following these steps, you can successfully fill transport details for e-invoice generation in BUSY.

The endorsement text or "FOR condition" I had in my bills is not getting reflected in the e-invoice generated. How can I ensure this text/condition is added in the e-invoice?

If you are not getting For Condition in the printing of Einvoice format then we would like to update you that this specific format is as per the portal however if you are taking the print from the available format of BUSY then you can check the below points :
1. Go to Administration 
2. Click on configuration
3. Click on Invoice document printing and select Advance
4. Select the transaction type and Format
5. Check the preview from here 
6. If it is not showing in the preview also then
7. Configure the same in the respective section and check the preview afterwards

The invoice generated from the portal does not have the INR number, Ack. Number and Ack Date. How can I add the serial number?


If the e invoice generated from the portal does not have the INR number, Ack. number, and Ack date, follow these steps:
Step 1: Go to the Transaction menu.
Step 2: Select the specific sales invoice voucher for which you need to update the INR number, Ack. number, and Ack date.
Step 3: While saving the sales invoice voucher, you will find the transport window.
Step 4: Within the Transport window, you enter the INR number, Ack. Number, and Ack Date options and fill in the details manually.
By following the above steps, you will add your INR number, Ack. number, and Ack date.

What is the time limit to print an E-Invoice after generation before it gets locked for printing on the portal?

The time limit to print an E Invoice after generation is 48 hours before it gets locked for printing on the portal.
or if you want to take after that then you need to follow below step:
Step 1: Log in to the GST Portal at gst.gov.in.
Step 2: Go to the return dashboard.
Step 3: Select the relevant return period.
Step 4: Click the search button.
Step 5: Choose GSTR 1 to view your return details.
Step 6: On the GSTR 1 screen, click on E Invoice to access the history.
Step 7: You will find the option to download E Invoice details in Excel format.

I am unable to print my E-Invoice. What could be causing this issue?

If You are not unable to print e-invoice, you can try following steps to resolve it:
Step 1: Check by switching GSP ID in GSP configuration from the GST/VAT feature.
Step 2: Right-click on any PDF file and change the default PDF reader in properties.
Step 3: Try to reinstall the PDF reader.
Step 4: Ensure that you have the necessary rights and permissions to print an E-invoice.
Step 5: Check your printer settings.Ensure that your printer is properly connected and set as the defualt printer in your computer s settings.
Step 6: If the issue still persists, you can contact customer support.

I am unable to generate PDFs or print e-invoices and receivables. How can I resolve this?

To resolve the issue of being unable to generate PDFs or print e invoices and receivables in BUSY, you can try the following steps:
Step 1: Check if the necessary PDF generation settings are enabled in BUSY.
Step 2: Ensure that you have a compatible PDF reader installed on your computer.
Step 3: Verify that your printer is properly connected and configured.
Step 4: Make sure that you have the latest version of BUSY installed.
Step 5: Restart your computer and try generating PDFs or printing again.
Step 6: If the issue persists, contact BUSY's customer support for further assistance.

Frequently AskedQuestions