Frequently Asked
Questions

Q: I want the option to generate or not generate e-way bill along with e-invoice. How can I get this option during e-invoice generation?

To generate the ewaybill along with Einvoice You need to enable both the ewaybill required and Einvoice required option in GST VAT option Under Configuration feature and option menu then at the time of generating transport details you will get a option of Generate Ewaybill within Einvoice if you make it Y then Ewaybill will be generate along with Einvoice.

Q: The generated e-invoices are not in government specified format. How to fix this?

If the e-invoice JSON file may not be compatible with the government specified format. You may need to update your software to the latest version that supports. You can also check the e-invoice format, JSON file and template on the e invoice portal.Further the auto generated e invoice from BUSY is redirected to e invoice portal which is upto date.

Q: How do I print invoices with QR codes using the BUSY mobile app?

I'm sorry, but currently this option is not given in the BUSY Mobile App. and I couldn't find any information in the documentation regarding printing invoices with QR codes using the BUSY mobile app. It's possible that this feature may not be available in the mobile app. I would recommend reaching out to BUSY customer support for further assistance with this specific question.

Q: I Want to Print E-invoice Details On my Sale Bill. How to Print E-invoice Details On my Sale invoice?

To Print E-invoice details on sale bill you can try following steps: Step 1: Go go To the administration menu. Step 2: select the configuration than select invoice document printing. Step 3: Select the Standerd option and choose sale e-invoice. Step 4: Enable the print the e-invoice qr code and print e-invoice acknowledgement no. IRN acknowledgement date and save.

Q: When creating an invoice in BUSY, it says "E-Invoice is required" but the option to generate e-invoice is missing. What should I do to enable e-invoice generation?

To enable E invoice in BUSY you need to follow the steps Step1 Go to the Administration menu Step2 Click on Configuration Step3 Click on Voucher series Configuration Step4 Click on sales Step5 Select the series in which you need to enable Einvoice Step6 Click on Voucher Configuration Step7 Enable Y of the option Generate E Invoice after Saving Step8 Enable Y Input Transport Details

Q: I am unable to print E invoice in BUSY anymore? How can I solve this?

If you are unable to print E invoice from BUSY so check these following steps: Step 1: You can check the bill on which date you have created as after 48 hours you can't print. Step 2: If you have saved pdf for same E invoice then you can print. Step 3: You can check via E invoice portal for same.

Q: How to retrieve and print an E-Invoice generated more than hours ago in BUSY?

How to retrieve and print an E-Invoice generated more than 42 hours ago in BUSY? Step1: Once an E-Invoice is generated in BUSY, it cannot be printed if more than 48 hours have passed. Step2: There is no way to retrieve or print an E-Invoice generated more than 48 hours ago in BUSY, or form the e-invoice portal.

Q: How do I print invoices through BUSY meeting all compliance requirements of IRN and QR codes?

TO Print Invoices through BUSY meeting all Compliance requirements of IRN and QR codes you need to follow the steps Step1 go to administration menu step2 click on configuration option step3 Click on Invoice Document Printing step4 click on standard Step5 Select sale Invoice Step6 Make Print Einvoice QR Code Y and Print EInvoice,IRNand Ack No and date Y Step7 Save

Q: E-Invoice could not be printed for Reason - Then connection with the server was terminated abnormally.

If E-Invoice could not be printed and error message show Then connection with the server was terminated abnormally follow the below steps: Step :1 Verify the Internet Connection: Ensure that the network connection is stable and reliable. Check for any disruptions or intermittent connectivity issues. Step: 2 Check entered value : User need to change default users from GSP Configuration.

Q: I am unable to generate an e-invoice and e-way bill together from BUSY. It seems to create issues with the item names. What should I do?

If you are facing issues in item name while generating both Ewaybill and Einvoice You need to follow the steps Step1 check the item name is more than three character Step2 while generating Ewaybill Einvoice select Item name to print option Step3 Check Both Ewaybill and Einvoice option are enable from Voucher series Configuration menu of sale

Find Solutions to Common Issues Related to taxation - e invoice print

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want the option to generate or not generate e-way bill along with e-invoice. How can I get this option during e-invoice generation?

To generate the ewaybill along with Einvoice You need to enable both the ewaybill required and Einvoice required option in GST VAT option Under Configuration feature and option menu then at the time of generating transport details you will get a option of Generate Ewaybill within Einvoice if you make it Y then Ewaybill will be generate along with Einvoice.

The generated e-invoices are not in government specified format. How to fix this?

If the e-invoice JSON file may not be compatible with the government specified format. You may need to update your software to the latest version that supports. You can also check the e-invoice format, JSON file and template on the e invoice portal.Further the auto generated e invoice from BUSY is redirected to e invoice portal which is upto date.

How do I print invoices with QR codes using the BUSY mobile app?

I'm sorry, but currently this option is not given in the BUSY Mobile App.
and I couldn't find any information in the documentation regarding printing invoices with QR codes using the BUSY mobile app.
It's possible that this feature may not be available in the mobile app.
I would recommend reaching out to BUSY customer support for further assistance with this specific question.

I Want to Print E-invoice Details On my Sale Bill. How to Print E-invoice Details On my Sale invoice?

To Print E-invoice details on sale bill you can try following steps: 
Step 1: Go go To the administration menu. 
Step 2: select the configuration than select invoice document printing. 
Step 3: Select the Standerd option and choose sale e-invoice. 
Step 4: Enable the print the e-invoice qr code and print e-invoice acknowledgement no. IRN acknowledgement date and save.

When creating an invoice in BUSY, it says "E-Invoice is required" but the option to generate e-invoice is missing. What should I do to enable e-invoice generation?

To enable E invoice in BUSY you need to follow the steps
Step1 Go to the Administration menu
Step2 Click on Configuration
Step3 Click on Voucher series Configuration
Step4 Click on sales
Step5 Select the series in which you need to enable Einvoice
Step6 Click on Voucher Configuration 
Step7 Enable Y of the option Generate E Invoice after Saving
Step8 Enable Y Input Transport Details

I am unable to print E invoice in BUSY anymore? How can I solve this?

If you are unable to print E invoice from BUSY so check these following steps:
Step 1: You can check the bill on which date you have created as after 48 hours you can't print.
Step 2: If you have saved pdf for same E invoice then you can print.
Step 3: You can check via E invoice portal for same.

How to retrieve and print an E-Invoice generated more than hours ago in BUSY?

How to retrieve and print an E-Invoice generated more than 42 hours ago in BUSY?
 Step1: Once an E-Invoice is generated in BUSY, it cannot be printed if more than 48 hours have passed. Step2: There is no way to retrieve or print an E-Invoice generated more than 48 hours ago in BUSY, or form the e-invoice portal.

How do I print invoices through BUSY meeting all compliance requirements of IRN and QR codes?

TO Print Invoices through BUSY meeting all Compliance requirements of IRN and QR codes you need to follow the steps 
Step1 go to administration menu
step2 click on configuration option
step3 Click on Invoice Document Printing
step4 click on standard 
Step5 Select sale Invoice 
Step6 Make Print Einvoice QR Code Y and Print 
EInvoice,IRNand Ack No and date Y
Step7 Save

E-Invoice could not be printed for Reason - Then connection with the server was terminated abnormally.

If E-Invoice could not be printed and error message show Then connection with the server was terminated abnormally follow the below steps:
Step :1
Verify the Internet Connection: Ensure that the network connection is stable and reliable. Check for any disruptions or intermittent connectivity issues.
Step: 2
Check entered value : User need to change default users from GSP Configuration.

I am unable to generate an e-invoice and e-way bill together from BUSY. It seems to create issues with the item names. What should I do?

If you are facing issues in item name while generating both Ewaybill and Einvoice 
You need to follow the steps 
Step1 check the item name is more than three character 
Step2 while generating Ewaybill Einvoice select Item name to print option
Step3 Check Both Ewaybill and Einvoice option are enable from Voucher series 
Configuration menu of sale

Frequently AskedQuestions