Frequently Asked
Questions

Q: I am getting the error "Build to party location should be minimum characters" in BUSY. What is causing this error and how can I fix it?

To fix the Build to party location should be minimum 3 characters error in BUSY, update the station name and pin code in the customer's account master. This should resolve the issue.

Q: The e-invoice does not contain my company name and other key details properly. How to configure BUSY to add correct legal name and address?

if in company name have special characters then as per einvoice rule no special characters allowe in Govt generate einvoice you can you can mention full company name BUSY generated tax invoice

Q: I am unable to remove the prompt to print e-invoice after generating it. How can I stop this prompt from appearing every time?

There is no such provision available to remove the option Print EInvoice after saving the Invoice. But in the modify mode of the vouhcer you print the voucher directly through Alt+P Command.

Q: The transporter GST number is not getting validated in BUSY while generating invoice. What should I do to fix this?

If the transporter GST number is not getting validated in BUSY while generating an invoice, you need to correct your transporter GST number in Transport Windows to validate the transporter GST number.

Q: I am unable to add my company logo in the e-invoice footer. How can I customize the e-invoice format?

In BUSY, the e-invoice format does not allow customization of the footer to add a company logo. The standard format only allows adding a logo in the header section of the e-invoice.

Q: Is it mandatory to email the e-invoice PDF to the customer? Or can I just generate it without sending?

When you enabled the E-way bill and E-invoice feature in BUSY they automatically start printing for QR code of E-invoice enable from Invoice/document Printing option same as you emailed to customer .

Q: How can I activate the two-month free subscription of the BUSY Mobile Application

To activate the two-month free subscription of the BUSY Mobile Application Email us at the support email ID with your contact details. Our welcome team will call you back and activate your mobile app.

Q: After generating the e-invoice, how do I take the printout?

While generating an e-invoice from BUSY in the voucher, a window will be displayed asking if you want to print the e-invoice. Click 'Yes,' and you can proceed to print it out.

Q: I want to cancel an E-Invoice but avoid cancelling the sales invoice. How can this be done?

To cancel an E-Invoice without cancelling the sales invoice, you will need to go to the invoice portal and cancel the E-Invoice separately. This way, the sales invoice will remain unaffected.

Q: Where can I find the IRN and ACK numbers in BUSY after generating an e-invoice?

The Ack No. and IRN No. after generating an e invoice are displayed on the invoice and the E invoice print. You can also check them in the Transport details window.

Find Solutions to Common Issues Related to taxation - e invoice print

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Dealer Complaint/Issues

I am getting the error "Build to party location should be minimum characters" in BUSY. What is causing this error and how can I fix it?

To fix the Build to party location should be minimum 3 characters error in BUSY, update the station name and pin code in the customer's account master. This should resolve the issue.

The e-invoice does not contain my company name and other key details properly. How to configure BUSY to add correct legal name and address?

if in company name have special characters then as per einvoice rule no special characters allowe in Govt generate einvoice 
you can you can mention full company name BUSY generated tax invoice

I am unable to remove the prompt to print e-invoice after generating it. How can I stop this prompt from appearing every time?

There is no such provision available to remove the option Print EInvoice after saving the Invoice. But in the modify mode of the vouhcer you print the voucher directly through Alt+P Command.

The transporter GST number is not getting validated in BUSY while generating invoice. What should I do to fix this?

If the transporter GST number is not getting validated in BUSY while generating an invoice, you need to correct your transporter GST number in Transport Windows to validate the transporter GST number.

I am unable to add my company logo in the e-invoice footer. How can I customize the e-invoice format?

In BUSY, the e-invoice format does not allow customization of the footer to add a company logo. The standard format only allows adding a logo in the header section of the e-invoice.

Is it mandatory to email the e-invoice PDF to the customer? Or can I just generate it without sending?

When you enabled the E-way bill and E-invoice feature in BUSY they automatically start printing for QR code of E-invoice enable from Invoice/document Printing option same as you emailed to customer .

How can I activate the two-month free subscription of the BUSY Mobile Application

To activate the two-month free subscription of the BUSY Mobile Application
Email us at the support email ID with your contact details.
Our welcome team will call you back and activate your mobile app.

After generating the e-invoice, how do I take the printout?

While generating an e-invoice from BUSY in the voucher, a window will be displayed asking if you want to print the e-invoice. Click 'Yes,' and you can proceed to print it out.

I want to cancel an E-Invoice but avoid cancelling the sales invoice. How can this be done?

To cancel an E-Invoice without cancelling the sales invoice, you will need to go to the invoice portal and cancel the E-Invoice separately. This way, the sales invoice will remain unaffected.

Where can I find the IRN and ACK numbers in BUSY after generating an e-invoice?

The Ack No. and IRN No. after generating an e invoice are displayed on the invoice and the E invoice print. You can also check them in the Transport details window.

Frequently AskedQuestions