Frequently Asked
Questions

Q: The software is displaying no internet connection while generating e-way bill. How can I fix it?

If your software is displaying no internet connection while generation e-way bill, you can follow these steps to fix it: Step 1: Please check your internet connection or internet connected to your system and try restarting the software. Step 2: Make sure your antivirus is not restricted the internet to reaching BUSY server. Step 3: Ensure BUSY is allowed in windows firewall. Step 4: If issue persists , please contact customer support for further assistance.

Q: The portal is showing the E way details but missing in BUSY.How do i fix this?

If E-way bill details are missing in BUSY invoices, you can take the following steps to address the issue: Step 1: Go to transaction then select the required voucher type like sales, purchase, sale return etc. Step 2: Click on Modify option and open the invoice in modify mode. Step 3: A transport window will appear before saving the invoice, Update the E way bill number and date in its fiels and save the invoice.

Q: My GELNATE EVA shows an error while generating e-way bill. How to resolve it?

To resolved the error in while generating an e-way bill, you can try the following steps: Step 1: Ensure that internet connectivity should be stabl;e Step 2: Verify the GST number and other details of the parties involved Step 3: GSP ID and password should be proper Step 4: Make sure that transporter details are accurate. Step 5: Ensure that all the mandatory fields are filled correctly Step 6: Check the posssible error in data entered

Q: Facing location mismatch errors in e-way bill generation. How to resolve for interstate shipment?

While Generate Einvoice if showing mismatch Location check below step Step 1: Go to Administration click on master modify the account name Step 2: after select master Click on Validate GSTIN online tab Stap 3: Check Party Address Station and pincode Step 4: While Generate Eway bill in Transport details Windows Check same Station and pincode Step 6: after check above step generate ewaybill issue will resolve

Q: Some E way bills are showing as generated by others in BUSY. What does this mean?

If some E way bills are showing as generated by others in BUSY, it means that someone else has generated those E way bills using your GSTIN. To view E way Bill Generated by other reports in BUSY, you need to follow these steps: Step 1: Go to Transaction section then Click on GST misc. Utilities. Step 2: Choose E way Bill Management option then can select E way Bill Details (Generated by Others)

Q: What should i do if error showing of bill to party location should be minimum character?

IF you are unable to generate e-way bill and showing bill to party location should be of minimum 3 character then please follow the given steps: Step 1: Open voucher in modify mode Step 2: Then go to Party details and press ALT+M Step 3: Then open party master in modify mode Step 4: Then mention address in party master and save the configuration step 5: Then proceed to generate e-way bill

Q: My email/e-way bill form is not working in BUSY after an update. What should I do?

If your e-mail/e-way bill is not working in BUSY you can try the following steps to resolve the issue : 1. Ensure that internet connectivity should be proper 2.Make sure that you have installed the latest update 3. Check your E-way bill configuration setting 4. Verify that your E-mail setting are correctly configured in BUSY 5. Check the details mentioned in invoice and party master 6. All the detalis should be proper and correct

Q: What validation checks happen when generating E way bill for a bill in BUSY?

While generating E way Bill in BUSY, there are multiple validation checks happen. Some of these are: 1. Checking the supplier, recipient and transporter GSTINs. 2. Checking the HSN codes of products for validity. 3. Checking the UQC (Unit Quantity Code) in the unit master. 4. Removing any special characters in the invoice that are not acceptable on the portal. 5. Checking th distance between pincodes. Further, Depending on the invoice type, there may be more checks.

Q: How to download and print EV bills generated through BUSY?I am getting an error while generating EV bills. How do I fix it?

After successfully generating an e-way bill, an option will prompt to print the e-way bill then select Yes to this option, and proceed to either save it as a PDF file or directly print it from the software. Moreover, If you are unable to generate e-way bill and error arise as the distance between the pincode is too high then sprcify pincode as 0 in the given field in transport detail window

Q: How can I rectify the error of From place and pin code can be blank while generating an E-way bill?

Please follow the below steps for updating company place and pin code for E way purpose : Step 1: Go to Administration Step 2: Then click on Configuration Step 3: Select the features and option menu tab Step 4: Then click on GST/VAT tab Step 5: Mention From place and pin code of company in E way bill configuration Step 6: Save the configuration and generate e way bill

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The software is displaying no internet connection while generating e-way bill. How can I fix it?

If your software is displaying no internet connection while generation e-way bill, you can follow these steps to fix it: 
Step 1: Please check your internet connection or internet connected to your system and try restarting the software.
Step 2: Make sure your antivirus is not restricted the internet to reaching BUSY server.
Step 3: Ensure BUSY is allowed in windows firewall.
Step 4: If issue persists , please contact customer support for further assistance.

The portal is showing the E way details but missing in BUSY.How do i fix this?

If E-way bill details are missing in BUSY invoices, you can take the following steps to address the issue:
Step 1: Go to transaction then select the required voucher type like sales, purchase, sale return etc.
Step 2: Click on Modify option and open the invoice in modify mode.
Step 3: A transport window will appear before saving the invoice, Update the E way bill number and date in its fiels and save the invoice.

My GELNATE EVA shows an error while generating e-way bill. How to resolve it?

To resolved the error in while generating an e-way bill, you can try the following steps: 
Step 1: Ensure that internet connectivity should be stabl;e
Step 2: Verify the GST number and other details of the parties involved
Step 3: GSP ID and password should be proper
Step 4: Make sure that transporter details are accurate.
Step 5: Ensure that all the mandatory fields are filled correctly 
Step 6: Check the posssible error in data entered

Facing location mismatch errors in e-way bill generation. How to resolve for interstate shipment?

While Generate Einvoice if showing mismatch Location check below step 
 Step 1: Go to Administration click on master modify the account name 
 Step 2: after select master Click on Validate GSTIN online tab 
 Stap 3: Check Party Address Station and pincode 
 Step 4: While Generate Eway bill in Transport details Windows Check same Station and pincode 
 Step 6: after check above step generate ewaybill issue will resolve

Some E way bills are showing as generated by others in BUSY. What does this mean?

If some E way bills are showing as generated by others in BUSY, it means that someone else has generated those E way bills using your GSTIN.
To view E way Bill Generated by other reports in BUSY, you need to follow these steps:
Step 1: Go to Transaction section then Click on GST misc. Utilities.
Step 2: Choose E way Bill Management option then can select E way Bill Details (Generated by Others)

What should i do if error showing of bill to party location should be minimum character?

IF you are unable to generate e-way bill and showing bill to party location should be of minimum 3 character then please follow the given steps:
Step 1: Open voucher in modify mode 
Step 2: Then go to Party details and press ALT+M 
Step 3: Then open party master in modify mode 
Step 4: Then mention address in party master and save the configuration 
step 5: Then proceed to generate e-way bill

My email/e-way bill form is not working in BUSY after an update. What should I do?

If your e-mail/e-way bill is not working in BUSY you can try the following steps to resolve the issue : 
1. Ensure that internet connectivity should be proper
2.Make sure that you have installed the latest update
3. Check your E-way bill configuration setting 
4. Verify that your E-mail setting are correctly configured in BUSY 
5. Check the details mentioned in invoice and party master
6. All the detalis should be proper and correct

What validation checks happen when generating E way bill for a bill in BUSY?

While generating E way Bill in BUSY, there are multiple validation checks happen. Some of these are:
1. Checking the supplier, recipient and transporter GSTINs.
2. Checking the HSN codes of products for validity.
3. Checking the UQC (Unit Quantity Code) in the unit master.
4. Removing any special characters in the invoice that are not acceptable on the portal.
5. Checking th distance between pincodes.
Further, Depending on the invoice type, there may be more checks.

How to download and print EV bills generated through BUSY?I am getting an error while generating EV bills. How do I fix it?

After successfully generating an e-way bill, an option will prompt to print the e-way bill then select Yes to this option, and proceed to either save it as a PDF file or directly print it from the software.
Moreover, If you are unable to generate e-way bill and error arise as the distance between the pincode is too high then sprcify pincode as 0 in the given field in transport detail window

How can I rectify the error of From place and pin code can be blank while generating an E-way bill?

Please follow the below steps for updating company place and pin code for E way purpose :
 Step 1: Go to Administration 
 Step 2: Then click on Configuration
 Step 3: Select the features and option menu tab
 Step 4: Then click on GST/VAT tab 
 Step 5: Mention From place and pin code of company in E way bill configuration
 Step 6: Save the configuration and generate e way bill

Frequently AskedQuestions