Frequently Asked Questions

To resolved issues with your E-way bill generation you can follow below mention steps: 
Step 1: Check the error messages or notifications that may indicate the cause of the issue.
Step 2: Ensure that all mandatory fields in the transport detail and invoice are filled correctly and completely.
Step 3: Verify that the transporter details and GST information are accurate and upto date.
Step 4: Ensure that Station and Pincode in party master are filled correctly.

for UQC filed update During einvoice Generation in BUSY see the step 
 Step 1: in automatic Einvoice IRN Generation Windows Click on the tab Check Possible Errors Tab then Click on enter 
 Step 2: Now you can See Update UQC unit Quantity Code for Einvoice Option Click on enter the option 
 Step 3: in Modify Unit Master Window UQC for Einvoice filed select right uqc from dropdown list and save

In BUSY, you can modify the sales invoice in case of incorrect date entry by following these steps:
Step 1: Go to transaction Menu then choose sales voucher
Step 2: Select the Modify tab and access the invoice in modify mode
Step 3: Made changes in invoice as per requirement and save the invoice.
In case of E way Bill, You cannot enter more than 250 items in single invoice as per E way bills rules.

If unable to load the invoice list when trying to generate an e-way bill. You can follow these steps : 
Step 1: Go to the transaction 
Step 2: Go to Gst Miscellaneous Utilities 
Step 3: Go to E-Way Bills & E-Invoice Management 
Step 4: Go to Generate /Print Ewaybill 
Step 5: Check the Date range you selected is that correct or check the voucher series group 
Step 6: Load list and check

To ensure that the e-way bill picks up the shipping address instead of the registered address, you can use the "Billing & Shipping" option while generating the invoice. In this option, you can enter the separate billing and shipping addresses for the party. Make sure to enter the shipping address in the invoice as per your requirement. This way, the e-way bill will reflect the shipping address instead of the registered address.

There could be several reasons why you are unable to generate or print e-way bills from BUSY. Some possible reasons could include incorrect login credentials, issues with the software configuration, or connectivity problems. It is recommended to check your login credentials, ensure that the software is properly configured for e-way bill generation, and verify your internet connection. If the issue persists, it is advisable to contact BUSY customer support for further assistance.

To ensure correct HSN codes, if some invoice line items are for services and some for goods, you need to validate the HSN code for both items for services and goods. For this, you need to go to Administration, then select Masters, then select Item, then select Modify, then select the item name. In that, you will find the HSN code option and the HSN validate option to correct the HSN code.

To enable e-way bills and e-invoices in BUSY , follow the below steps:
Step 1: Open a BUSY company and select Administration
Step 2: Under Administration, select Configuration
Step 3: Under configuration, select features options
Step 4: Under features options, select GSTVAT
Step 5: Under GST VAT mention the Eway bill required and the E invoice required Y
Step 6: Under Transaction select GST Misc. Utilities.
Step 7: Under GST Misc Utilities select Eway Bill and E Invoice Management

To generate an e-way bill for a branch, you will need the following details:
Step 1. GST number of the branch
Step 2. Address of the branch
Step 3. Pin code of the branch
Step 4. Details of the consignor and consignee
Step 5. Invoice or document number related to the consignment
Step 6. Date of the invoice or document
Step 7. HSN code of the goods being transported
Step 8. Quantity and value of the goods
Step 9. Transporter details

If your software is displaying no internet connection while generation e-way bill, you can follow these steps to fix it: 
Step 1: Please check your internet connection or internet connected to your system and try restarting the software.
Step 2: Make sure your antivirus is not restricted the internet to reaching BUSY server.
Step 3: Ensure BUSY is allowed in windows firewall.
Step 4: If issue persists , please contact customer support for further assistance.