Frequently Asked
Questions

Q: I have changed my GSP ID but still cannot generate E way bills. What should I do?

To check the GSP ID is correct or not , you can follow the below steps: Step 1: Go to administration the configuration and select Features/options Step 2: Select GST/ VAT and in gsp configuration check by validate ID Step 3: If id not validating then go to Ewaybill portal then login Step 4: Select registration option then for GSP and ention OTP Step 5: Check your gsp ID mention there should match ID mentioned in BUSY

Q: My generated E-Way Bill code is not accepted by the tax authorities. How do I rectify this?

If your generated E-Way Bill code is not accepted by the tax authorities, you should check for any errors or discrepancies in the information provided. Make sure that all the required details are accurately filled in the E-Way Bill form. If there are any mistakes, correct them and generate a new E-Way Bill code. If the issue persists, you may need to contact the tax authorities for further assistance in rectifying the problem.

Q: How can we modify a sales invoice in case of incorrect data entry? What is the maximum limit of items that can be entered in a single invoice in the case of E-way bill in BUSY?

In BUSY, you can modify the sales invoice in case of incorrect date entry by following these steps: Step 1: Go to transaction Menu then choose sales voucher Step 2: Select the Modify tab and access the invoice in modify mode Step 3: Made changes in invoice as per requirement and save the invoice. In case of E way Bill, You cannot enter more than 250 items in single invoice as per E way bills rules.

Q: I am unable to load the invoice list when trying to generate an e-way bill. Why is the invoice list not loading?

If unable to load the invoice list when trying to generate an e-way bill. You can follow these steps : Step 1: Go to the transaction Step 2: Go to Gst Miscellaneous Utilities Step 3: Go to E-Way Bills & E-Invoice Management Step 4: Go to Generate /Print Ewaybill Step 5: Check the Date range you selected is that correct or check the voucher series group Step 6: Load list and check

Q: I used Party Master but e-way bill is picking party's registered address. I want shipping address. What should I do?

To ensure that the e-way bill picks up the shipping address instead of the registered address, you can use the "Billing & Shipping" option while generating the invoice. In this option, you can enter the separate billing and shipping addresses for the party. Make sure to enter the shipping address in the invoice as per your requirement. This way, the e-way bill will reflect the shipping address instead of the registered address.

Q: I am unable to generate or print e-way bills from BUSY. What could be the reason for this?

There could be several reasons why you are unable to generate or print e-way bills from BUSY. Some possible reasons could include incorrect login credentials, issues with the software configuration, or connectivity problems. It is recommended to check your login credentials, ensure that the software is properly configured for e-way bill generation, and verify your internet connection. If the issue persists, it is advisable to contact BUSY customer support for further assistance.

Q: Some invoice line items are for services and some for goods. How to ensure correct HSN codes?

To ensure correct HSN codes, if some invoice line items are for services and some for goods, you need to validate the HSN code for both items for services and goods. For this, you need to go to Administration, then select Masters, then select Item, then select Modify, then select the item name. In that, you will find the HSN code option and the HSN validate option to correct the HSN code.

Q: How can I cancel voucher and e-way bill?

For cancel voucher and e-way bill follow these steps: step 1: Go in transaction choose voucher type like sale step 2: Go in modify and mention voucher number and open voucher step 3: Click on cancel or press control x step 4: Mention cancellation narration and press enter then show cancel e-way bill on government portal step 5: Mention y then give reason and remarks and click on ok step 6: Cancel voucher and e-way bill successfully.

Q: I am not getting the options to generate an e-way bill and an e-invoice in BUSY

To enable e-way bills and e-invoices in BUSY , follow the below steps: Step 1: Open a BUSY company and select Administration Step 2: Under Administration, select Configuration Step 3: Under configuration, select features options Step 4: Under features options, select GSTVAT Step 5: Under GST VAT mention the Eway bill required and the E invoice required Y Step 6: Under Transaction select GST Misc. Utilities. Step 7: Under GST Misc Utilities select Eway Bill and E Invoice Management

Q: What details like GST number, address etc. are required to generate e-way bill for a branch?

To generate an e-way bill for a branch, you will need the following details: Step 1. GST number of the branch Step 2. Address of the branch Step 3. Pin code of the branch Step 4. Details of the consignor and consignee Step 5. Invoice or document number related to the consignment Step 6. Date of the invoice or document Step 7. HSN code of the goods being transported Step 8. Quantity and value of the goods Step 9. Transporter details

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I have changed my GSP ID but still cannot generate E way bills. What should I do?

To check the GSP ID is correct or not , you can follow the below steps:
Step 1: Go to administration the configuration and select Features/options
Step 2: Select GST/ VAT and in gsp configuration check by validate ID
Step 3: If id not validating then go to Ewaybill portal then login
Step 4: Select registration option then for GSP and ention OTP 
Step 5: Check your gsp ID mention there should match ID mentioned in BUSY

My generated E-Way Bill code is not accepted by the tax authorities. How do I rectify this?

If your generated E-Way Bill code is not accepted by the tax authorities, you should check for any errors or discrepancies in the information provided. Make sure that all the required details are accurately filled in the E-Way Bill form. If there are any mistakes, correct them and generate a new E-Way Bill code. If the issue persists, you may need to contact the tax authorities for further assistance in rectifying the problem.

How can we modify a sales invoice in case of incorrect data entry? What is the maximum limit of items that can be entered in a single invoice in the case of E-way bill in BUSY?

In BUSY, you can modify the sales invoice in case of incorrect date entry by following these steps:
Step 1: Go to transaction Menu then choose sales voucher
Step 2: Select the Modify tab and access the invoice in modify mode
Step 3: Made changes in invoice as per requirement and save the invoice.
In case of E way Bill, You cannot enter more than 250 items in single invoice as per E way bills rules.

I am unable to load the invoice list when trying to generate an e-way bill. Why is the invoice list not loading?

If unable to load the invoice list when trying to generate an e-way bill. You can follow these steps : 
Step 1: Go to the transaction 
Step 2: Go to Gst Miscellaneous Utilities 
Step 3: Go to E-Way Bills & E-Invoice Management 
Step 4: Go to Generate /Print Ewaybill 
Step 5: Check the Date range you selected is that correct or check the voucher series group 
Step 6: Load list and check

I used Party Master but e-way bill is picking party's registered address. I want shipping address. What should I do?

To ensure that the e-way bill picks up the shipping address instead of the registered address, you can use the "Billing & Shipping" option while generating the invoice. In this option, you can enter the separate billing and shipping addresses for the party. Make sure to enter the shipping address in the invoice as per your requirement. This way, the e-way bill will reflect the shipping address instead of the registered address.

I am unable to generate or print e-way bills from BUSY. What could be the reason for this?

There could be several reasons why you are unable to generate or print e-way bills from BUSY. Some possible reasons could include incorrect login credentials, issues with the software configuration, or connectivity problems. It is recommended to check your login credentials, ensure that the software is properly configured for e-way bill generation, and verify your internet connection. If the issue persists, it is advisable to contact BUSY customer support for further assistance.

Some invoice line items are for services and some for goods. How to ensure correct HSN codes?

To ensure correct HSN codes, if some invoice line items are for services and some for goods, you need to validate the HSN code for both items for services and goods. For this, you need to go to Administration, then select Masters, then select Item, then select Modify, then select the item name. In that, you will find the HSN code option and the HSN validate option to correct the HSN code.

How can I cancel voucher and e-way bill?

For cancel voucher and e-way bill follow these steps:
step 1: Go in transaction choose voucher type like sale
step 2: Go in modify and mention voucher number and open voucher
step 3: Click on cancel or press control x 
step 4: Mention cancellation narration and press enter then show cancel e-way bill on government portal
step 5: Mention y then give reason and remarks and click on ok
step 6: Cancel voucher and e-way bill successfully.

I am not getting the options to generate an e-way bill and an e-invoice in BUSY

To enable e-way bills and e-invoices in BUSY , follow the below steps:
Step 1: Open a BUSY company and select Administration
Step 2: Under Administration, select Configuration
Step 3: Under configuration, select features options
Step 4: Under features options, select GSTVAT
Step 5: Under GST VAT mention the Eway bill required and the E invoice required Y
Step 6: Under Transaction select GST Misc. Utilities.
Step 7: Under GST Misc Utilities select Eway Bill and E Invoice Management

What details like GST number, address etc. are required to generate e-way bill for a branch?

To generate an e-way bill for a branch, you will need the following details:
Step 1. GST number of the branch
Step 2. Address of the branch
Step 3. Pin code of the branch
Step 4. Details of the consignor and consignee
Step 5. Invoice or document number related to the consignment
Step 6. Date of the invoice or document
Step 7. HSN code of the goods being transported
Step 8. Quantity and value of the goods
Step 9. Transporter details

Frequently AskedQuestions