Frequently Asked
Questions

Q: How do I generate a GSP ID on the e-way bill portal?

To create GSP id and password on E way bill portal, you can follow these steps: Step 1: Visit E way Bill Portal and login it with your credentials. Step 2: Click on Registration and then click on For GSP. Step 3: Authenticate the page with OTP and click on Add New. Step 4: Select the GSP Name as Webtel Electrosoft Private Limited Step 5: Create Username and Password and click on Add.

Q: Why am I unable to see the UQC field for e-invoices?

If you get error regarding uqc while generating e invoice then To update uqc you can follow the steps. Step 1. Click on uqc error Then an window will appear Step 2. In window select uqc to update Step 3. Now fill uqc for e invoice Step 4. Save configuration. Step 5. Press escape to go back Now you can generate e invoice.

Q: How do I change the print priority from Pinnacle to webtel?

To change the print priority from Pinnacle to Webtel, you need to follow the below steps: Step 1: Go to Administration, then select Configuration, then select Features and Options, and click on GST or VAT. Step 2: Here you will see an option for the E-Way Bill/E-Invoice Required option. Step 3: Here you also find the GSP configuration in the GSP configuration, you can change the print priority from Pinnacle to Webtel.

Q: How to set transaction types and amounts for auto e-bill generation?

To set the transaction type and amount for auto E way bill generation in BUSY, follow these steps: Step 1: Go to administration then click on Configuration menu Step 2: Now, Select the feature and option and choose GST/VAT tab Step 3: Click on E way Configuration and then mention the Threshold amount for E way bill in Amount after which E way bill is applicable (B2B/B2C) field and save the configuration.

Q: How do I update the port address in BUSY?

To update the port address in BUSY you can follow below steps: Step 1: Go to administration menu then click on miscellaneous data entry option Step 2: Then click on update port address details option Step 3: Then you will be able to update port address from that window you can also update the port address from transporter window by clicking on update port address option that comes while doing entry

Q: Are there any common errors I should be aware of when generating E-invoices or E-way bills?

Yes, there are common errors you should be aware of when generating E-way bills and E-invoice : Step 1: E-way bill / E-invooice configuration like: GSP Id and Password , Step 2: Station and pin code should be mentioned. Station and pin code should be mentioned in party master. Step 3: In Transporter detail window Transporter Name, Transporter ID, Vehicle no. should be mentioned. Step 4: Mention distance 0 in transport window

Q: What are the GST implications in e-invoice generation?How do I cancel an EV bill in BUSY?

For guidance regarding the GST implications in E-invoice generation for your business, it is recommended to consult with a qualified tax professional. To cancel an E way Bill from BUSY, follow these steps: Step 1: Open the relevant invoice for which you intend to cancel the E-way Bill. Step 2: Click on the cancel button or press Ctrl+X. Step 3: Proceed with the e way bill cancellation and provide the reason for it.

Q: I'm having trouble with wrong transporter ID in E-Way bill generation. How to resolve this?

Find out the steps to solve tranporter ID issue in e way bill generation Step 1 : First open that voucher in modify Step 2 : Then go to voucher detail option Step 3 : Then select transport fields Step 4 : Then double click on transporter gstin showing in tranport window Step 5 : Then modify the transporter id and save Step 6 : Then can generate e way bill

Q: Some of my vouchers got cancelled after generating e-way bill. Do I need to regenerate them?

Yes, if your vouchers got cancelled after generating the e way bill, you will need to regenerate them. To activate the voucher in BUSY follow the below steps: Step 1: Open the cancelled Invoice in BUSY. Step 2: To activate the invoice, press Ctrl or Alt+X. Then enter the required data to create the invoice. Step 3: Mention E way bill Number in the transport window as e way is already generated.

Q: I want to generate bulk e-way bills, is there an automated way to do that?

For generate e-way bill in bulk please follow these steps: 1. Go in Transactions then Go in gst misc utilities 2. Then Go in E-way bill and E-invoice Management 3. Then Go Generate/print E-way bill and then Automatic 4. Then select voucher type, voucher series and date range 5. Then click on exclude voucher already having E-way bill number 6. Then click on load list and select vouchers 7. Then click on generate e-way bill

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I generate a GSP ID on the e-way bill portal?

To create GSP id and password on E way bill portal, you can follow these steps:
Step 1: Visit E way Bill Portal and login it with your credentials.
Step 2: Click on Registration and then click on For GSP.
Step 3: Authenticate the page with OTP and click on Add New.
Step 4: Select the GSP Name as Webtel Electrosoft Private Limited 
Step 5: Create Username and Password and click on Add.

Why am I unable to see the UQC field for e-invoices?

If you get error regarding uqc while generating e invoice then To update uqc you can follow the steps. 
 Step 1. Click on uqc error Then an window will appear 
 Step 2. In window select uqc to update 
 Step 3. Now fill uqc for e invoice 
 Step 4. Save configuration. 
 Step 5. Press escape to go back 
 Now you can generate e invoice.

How do I change the print priority from Pinnacle to webtel?

To change the print priority from Pinnacle to Webtel, you need to follow the below steps:
Step 1: Go to Administration, then select Configuration, then select Features and Options, and click on GST or VAT.
Step 2: Here you will see an option for the E-Way Bill/E-Invoice Required option.
Step 3: Here you also find the GSP configuration in the GSP configuration, you can change the print priority from Pinnacle to Webtel.

How to set transaction types and amounts for auto e-bill generation?

To set the transaction type and amount for auto E way bill generation in BUSY, follow these steps:
Step 1: Go to administration then click on Configuration menu
Step 2: Now, Select the feature and option and choose GST/VAT tab
Step 3: Click on E way Configuration and then mention the Threshold amount for E way bill in Amount after which E way bill is applicable (B2B/B2C) field and save the configuration.

How do I update the port address in BUSY?

To update the port address in BUSY you can follow below steps:
Step 1: Go to administration menu then click on miscellaneous data entry option
Step 2: Then click on update port address details option 
Step 3: Then you will be able to update port address from that window you can also update the port address from transporter window by clicking on update port address option that comes while doing entry

Are there any common errors I should be aware of when generating E-invoices or E-way bills?

Yes, there are common errors you should be aware of when generating E-way bills and E-invoice :
Step 1: E-way bill / E-invooice configuration like: GSP Id and Password , 
Step 2: Station and pin code should be mentioned. Station and pin code should be mentioned in party master.
Step 3: In Transporter detail window Transporter Name, Transporter ID, Vehicle no. should be mentioned.
Step 4: Mention distance 0 in transport window

What are the GST implications in e-invoice generation?How do I cancel an EV bill in BUSY?

For guidance regarding the GST implications in E-invoice generation for your business, it is recommended to consult with a qualified tax professional.
To cancel an E way Bill from BUSY, follow these steps:
Step 1: Open the relevant invoice for which you intend to cancel the E-way Bill.
Step 2: Click on the cancel button or press Ctrl+X.
Step 3: Proceed with the e way bill cancellation and provide the reason for it.

I'm having trouble with wrong transporter ID in E-Way bill generation. How to resolve this?

Find out the steps to solve tranporter ID issue in e way bill generation
Step 1 : First open that voucher in modify 
Step 2 : Then go to voucher detail option 
Step 3 : Then select transport fields
Step 4 : Then double click on transporter gstin showing in tranport window 
Step 5 : Then modify the transporter id and save 
Step 6 : Then can generate e way bill

Some of my vouchers got cancelled after generating e-way bill. Do I need to regenerate them?

Yes, if your vouchers got cancelled after generating the e way bill, you will need to regenerate them.
To activate the voucher in BUSY follow the below steps:
Step 1: Open the cancelled Invoice in BUSY.
Step 2: To activate the invoice, press Ctrl or Alt+X. Then enter the required data to create the invoice.
Step 3: Mention E way bill Number in the transport window as e way is already generated.

I want to generate bulk e-way bills, is there an automated way to do that?

For generate e-way bill in bulk please follow these steps:
1. Go in Transactions then Go in gst misc utilities
2. Then Go in E-way bill and E-invoice Management
3. Then Go Generate/print E-way bill and then Automatic
4. Then select voucher type, voucher series and date range
5. Then click on exclude voucher already having E-way bill number
6. Then click on load list and select vouchers
7. Then click on generate e-way bill

Frequently AskedQuestions