Frequently Asked Questions

If you are getting the error Internet connection is not available during Eway bill generation then please check the below steps :
1. Check your internet connection is it is stable or not.
2. Clear cache and cookies
3. Make sure that you are using the latest version of BUSY software. 
4. Check that if there is any portal issue or not and try to generate E-way bill through portal also.

If you are unable to enter the transport details in BUSY follow below steps:
Step 1: Go to administration menu and select configuration from it.
Step 2: Then select voucher series configuration and then select the relevant voucher and series.
Step 3: Then click on voucher configuration button.
Step 4: Then navigate to input transport details option and mention Y on it.
Step 5: Lastly click on save button to save the configuration.

To generate an e-way bill from BUSY, you need to create items with the required details such as HSN, tax rates, etc. To do this, you need to follow these steps:
Step 1: Open your company and go to Administration.
Step 2: Select Masters and click on Item.
Step 3: Click on Add and enter all the necessary details such as Name, Group, Unit, HSN Code, Tax Category, etc and save.

Ideally the document no. on e way bill matches with the voucher no. in BUSY, but it they do not match there might be these reasons:
1. You have generated e way bill manually on portal on different document no. and update the e way bill number in BUSY on different voucher no.
2. May be you have modify the voucher number in BUSY after generation of e way bill.

There can be several reasons that you unable to see the option of e way bill generation option in sale invoice. 
 1. Ensure that e way bill configuration is correct in gst or vat tab. 
 2. Ensure that the generation of e way option should be yes in voucher series configuration. 
 3. Also the option of transport option should be yes in voucher series configuration.

To ensure the place and pincode is captured correctly in BUSY as it is required for e-invoicing you can follow some steps: 
 Step 1: Go to Administration and then click on Master. 
 Step 2: Now click on Accounts and then click on Modify option. 
 Step 3: Now select Account master and check all details with pincode and station.Save the configuration and then generate E-Invoice.

To navigate the configuration for E-waybill feature you can follow below steps :
Step 1: Go to administration tab then click on configuration option
Step 2: Then click on features & option then click on GST/VAT option 
Step 3: Then enable E-WAYBILL required option and config then save it
Step 4: Then go to voucher series configuration and enable Input transport details and generae e-waybill after saving option and save it

You can follow these steps to check and verify the GSP ID for E way bill generation in BUSY:
Step 1: Go to the Administration and select Configuration.
Step 2: Choose Feature / Options and then GST / VAT. You will see the GSP Configuration option along with Eway bill option.
Step 3: Check the Webtel and Pinnacle User ID and Password. Click on Validate to verify that they are correct.

No. there is no limit on how many days of data you can get in the e-way bill report you can check E-way bill audit report of whole FY also.
But we have limit for downloaded detail of e-way bill generated by other and self which you can be downloaded details of 50 days at a time & can not be downloaded prior to 180 days from current date.

Yes, if your vouchers got cancelled after generating the e way bill, you will need to regenerate them.
To activate the voucher in BUSY follow the below steps:
Step 1: Open the cancelled Invoice in BUSY.
Step 2: To activate the invoice, press Ctrl or Alt+X. Then enter the required data to create the invoice.
Step 3: Mention E way bill Number in the transport window as e way is already generated.