Frequently Asked
Questions

Q: I want to generate IRN number for the e-invoice. Where will it be displayed?

for View TRN no See the Step Step 1: Go to Transactions Click on GST Misc. Utilities Step 2: Now Click on E-Way Bill & E-Invoice Management then Generate/Print E-Invoice Step 3: Click on Automatic then Select Voucher TYpe and select date Step 4: Now Lick on Load List now you can see all Einvoice Detailes lick IRN ,ack No , ack date etc

Q: I am getting HSN Code error when generating eway bill. What should I do.

To fix erros in HSN code in BUSY, you need to validate HSN codes of all items by following these steps: Step 1: Go to Transaction menu and click on GST Misc. Utilities. Step 2: Select Validate HSN Online then can choose either Single HSN or Multiple HSN. Step 3: Load your items data and select All. Step 4: You can validate HSN and check item has valid or invalid HSN codes.

Q: I am unable to find the Ewaybill I generated yesterday in BUSY. What should I do to be able to access past Ewaybill ?

If you are unable to find E waybill generated , follow the below steps: Step 1: Go to transcation Step 2: Then gst misc. utilities and select ewaybill and e invoice management Step 3: Then click on generate / print Ewaybill ,then select voucher type and date range Step 4: you can see list of voucher with Ewaybill number Step 5: Also can check in Ewaybill generated by self option

Q: I am not able to create an E-way bill (electronic voucher). It says the distance is too high. What should I do?

To create an E-way bill for a long-distance, you need to log in to your E-waybill or E-invoice portal on Chrome and enter the necessary details such as pin codes and transporter information. If the distance is too high, you can set it to zero and the system will automatically calculate it. It is also recommended to create a GSP User ID for automatic generation of e-way bill.

Q: How can I resolve the issue if BUSY shows the error during E-Way bill generation related to Internet connection is not available.

If you are getting the error Internet connection is not available during Eway bill generation then please check the below steps : 1. Check your internet connection is it is stable or not. 2. Clear cache and cookies 3. Make sure that you are using the latest version of BUSY software. 4. Check that if there is any portal issue or not and try to generate E-way bill through portal also.

Q: I am unable to enter certain fields like vehicle number and e-way bill on the invoice. How can I fix this?

If you are unable to enter the transport details in BUSY follow below steps: Step 1: Go to administration menu and select configuration from it. Step 2: Then select voucher series configuration and then select the relevant voucher and series. Step 3: Then click on voucher configuration button. Step 4: Then navigate to input transport details option and mention Y on it. Step 5: Lastly click on save button to save the configuration.

Q: How do I fill item details like HSN codes, tax rates etc correctly in masters for E Way bill generation?

To generate an e-way bill from BUSY, you need to create items with the required details such as HSN, tax rates, etc. To do this, you need to follow these steps: Step 1: Open your company and go to Administration. Step 2: Select Masters and click on Item. Step 3: Click on Add and enter all the necessary details such as Name, Group, Unit, HSN Code, Tax Category, etc and save.

Q: Why is the document number in my E-Way bill not matching my original voucher or invoice number from BUSY?

Ideally the document no. on e way bill matches with the voucher no. in BUSY, but it they do not match there might be these reasons: 1. You have generated e way bill manually on portal on different document no. and update the e way bill number in BUSY on different voucher no. 2. May be you have modify the voucher number in BUSY after generation of e way bill.

Q: I am unable to find the e way bill option in the sales invoice. How can I add this?

There can be several reasons that you unable to see the option of e way bill generation option in sale invoice. 1. Ensure that e way bill configuration is correct in gst or vat tab. 2. Ensure that the generation of e way option should be yes in voucher series configuration. 3. Also the option of transport option should be yes in voucher series configuration.

Q: How can I ensure the place and pincode is captured correctly in BUSY as it is required for e-invoicing?

To ensure the place and pincode is captured correctly in BUSY as it is required for e-invoicing you can follow some steps: Step 1: Go to Administration and then click on Master. Step 2: Now click on Accounts and then click on Modify option. Step 3: Now select Account master and check all details with pincode and station.Save the configuration and then generate E-Invoice.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to generate IRN number for the e-invoice. Where will it be displayed?

for View TRN no See the Step 
 Step 1: Go to Transactions Click on GST Misc. Utilities 
 Step 2: Now Click on E-Way Bill & E-Invoice Management then Generate/Print E-Invoice 
 Step 3: Click on Automatic then Select Voucher TYpe and select date 
 Step 4: Now Lick on Load List now you can see all Einvoice Detailes lick IRN ,ack No , ack date etc

I am getting HSN Code error when generating eway bill. What should I do.

To fix erros in HSN code in BUSY, you need to validate HSN codes of all items by following these steps:
Step 1: Go to Transaction menu and click on GST Misc. Utilities.
Step 2: Select Validate HSN Online then can choose either Single HSN or Multiple HSN.
Step 3: Load your items data and select All.
Step 4: You can validate HSN and check item has valid or invalid HSN codes.

I am unable to find the Ewaybill I generated yesterday in BUSY. What should I do to be able to access past Ewaybill ?

If you are unable to find E waybill generated , follow the below steps:
Step 1: Go to transcation 
Step 2: Then gst misc. utilities and select ewaybill and e invoice management 
Step 3: Then click on generate / print Ewaybill ,then select voucher type and date range 
Step 4: you can see list of voucher with Ewaybill number
Step 5: Also can check in Ewaybill generated by self option

I am not able to create an E-way bill (electronic voucher). It says the distance is too high. What should I do?

To create an E-way bill for a long-distance, you need to log in to your E-waybill or E-invoice portal on Chrome and enter the necessary details such as pin codes and transporter information. If the distance is too high, you can set it to zero and the system will automatically calculate it. It is also recommended to create a GSP User ID for automatic generation of e-way bill.

How can I resolve the issue if BUSY shows the error during E-Way bill generation related to Internet connection is not available.

If you are getting the error Internet connection is not available during Eway bill generation then please check the below steps :
1. Check your internet connection is it is stable or not.
2. Clear cache and cookies
3. Make sure that you are using the latest version of BUSY software. 
4. Check that if there is any portal issue or not and try to generate E-way bill through portal also.

I am unable to enter certain fields like vehicle number and e-way bill on the invoice. How can I fix this?

If you are unable to enter the transport details in BUSY follow below steps:
Step 1: Go to administration menu and select configuration from it.
Step 2: Then select voucher series configuration and then select the relevant voucher and series.
Step 3: Then click on voucher configuration button.
Step 4: Then navigate to input transport details option and mention Y on it.
Step 5: Lastly click on save button to save the configuration.

How do I fill item details like HSN codes, tax rates etc correctly in masters for E Way bill generation?

To generate an e-way bill from BUSY, you need to create items with the required details such as HSN, tax rates, etc. To do this, you need to follow these steps:
Step 1: Open your company and go to Administration.
Step 2: Select Masters and click on Item.
Step 3: Click on Add and enter all the necessary details such as Name, Group, Unit, HSN Code, Tax Category, etc and save.

Why is the document number in my E-Way bill not matching my original voucher or invoice number from BUSY?

Ideally the document no. on e way bill matches with the voucher no. in BUSY, but it they do not match there might be these reasons:
1. You have generated e way bill manually on portal on different document no. and update the e way bill number in BUSY on different voucher no.
2. May be you have modify the voucher number in BUSY after generation of e way bill.

I am unable to find the e way bill option in the sales invoice. How can I add this?

There can be several reasons that you unable to see the option of e way bill generation option in sale invoice. 
 1. Ensure that e way bill configuration is correct in gst or vat tab. 
 2. Ensure that the generation of e way option should be yes in voucher series configuration. 
 3. Also the option of transport option should be yes in voucher series configuration.

How can I ensure the place and pincode is captured correctly in BUSY as it is required for e-invoicing?

To ensure the place and pincode is captured correctly in BUSY as it is required for e-invoicing you can follow some steps: 
 Step 1: Go to Administration and then click on Master. 
 Step 2: Now click on Accounts and then click on Modify option. 
 Step 3: Now select Account master and check all details with pincode and station.Save the configuration and then generate E-Invoice.

Frequently AskedQuestions