Frequently Asked
Questions

Q: The E-Way bill is not picking up the shipping address even though I entered it separately. What should I do?

You have to follow below steps if the eway bill is not picking up the shipping address even though have entered shipping address: Step 1: You need to ensure that while generating eway bill the transaction type should be Bill to Ship to or combination of 2 and 3 depending upon the transactio instead of regular then it will pick the shipping address properly.

Q: Is there any other way to generate E-Way automatic e-way bill showing e-way bill couldn't be generated reason blank ?

There are few way to generate e-eay bill while showing reason blank error message: 1 : Try to generate E-way bill selecting GSP ID one by on for e-way bill (reason blank message appear when GSP portal is under maintance and BUSY we have GSP provider) 2 : You can create Json file of E-way bill and upload on E-way bill portal and then generate.

Q: I am unable to generate an E-way bill from Pinnacle ID how can I switch to Webtal ID in BUSY?

If you want to change the GSP ID for E-way bill generation in BUSY you can follow the below given steps:- Step1: Navigate to the Administration menu. Step2: Then click on the Configuration option. Step3: Select the feature and option then GST/VAT tab from there. Step4: Click on the GSP configuration tab here and there you can change the ID in GSP for the Eway bill option.

Q: How can I ensure my GSP credentials are valid and entered correctly in the software for automatic E-Way bill generation?

To ensure GSP credentials are valid and entered correctly in the BUSY for automatic E-Way bill generation you can follow some steps: Step 1:Go to Administration and then click on Configuration Step 2: Now click on Fearure and option and then click on GST VAT Step 3: Click on GSP Configuration and validate the GSP By click on Valid option.

Q: I entered the wrong supplier address in the voucher. How to modify it and regenerate an e-way bill?

To modify supplier address in voucher whose E-waybill already generated , you can follow the below steps: Step 1: Firstly go to ewaybil portal then cancel the E-waybill by mention number Step 2:In BUSY go to transaction and select voucher type and open voucher in modify . Step 3: Change the address and save voucher Step 4: Then generate ewaybill again after checking all information.

Q: I want to change the GSP Id for E-way bill generation. where I can change it to BUSY?

If you want to change the GSP ID for E-way bill generation in BUSY you can follow the below given steps:- Step1: Navigate to the Administration menu. Step2: Then click on the Configuration option. Step3: Select the feature and option then GST/VAT tab from there. Step4: Click on the GSP configuration tab here and there you can change the ID in GSP for the Eway bill option.

Q: I forgot to enter invoice details while generating the e-way bill. How can I add them now?

To modify details in voucher whose E-waybill already generated , you can follow the below steps: Step 1: Firstly go to ewaybil portal then cancel the E-waybill by mention number Step 2: In BUSY go to transaction and select voucher type and open voucher in modify . Step 3: Change the deatils and save voucher Step 4: Then generate ewaybill again after checking all information.

Q: Why am I unable to see the GST and E_way bill generation options under Administration > Configuration?

If you are unable to see the GST and E-Way bill generation options under Administration Configuration, it could be because the options are not enabled or configured properly. You may need to check the feature and options settings and make sure that the GST and E-Way options are enabled. Additionally, ensure that you have the necessary permissions to access and view these options.

Q: The master record is not picking up the correct distance. How can I fix this?

If the correct distance is not being picked up in the voucher, you can check the following possible aspects: 1. Ensure that the pin code is correctly specified in the Party master account. 2. Verify that the pin code is updated in the Transport window during voucher entry. 3. Confirm that the correct pin code of the company is updated in the E-way bill configuration window.

Q: The E-way bill is generating in pieces in BUSY. How can I fix this?

Pieces is a UQC (Unit Quantity Code) which is showing in your e way bill. If you want to change it in BUSY you need to follow these steps: Step 1: Go to Administration then click on Masters. Step 2: Select Unit and then click on Modify. Step 3: Update the UQC (for E-Way Bill) and save changes. Note: Take backup of your data before making changes.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

The E-Way bill is not picking up the shipping address even though I entered it separately. What should I do?

You have to follow below steps if the eway bill is not picking up the shipping address even though have entered shipping address:
Step 1: You need to ensure that while generating eway bill the transaction type should be Bill to Ship to or combination of 2 and 3 depending upon the transactio instead of regular then it will pick the shipping address properly.

Is there any other way to generate E-Way automatic e-way bill showing e-way bill couldn't be generated reason blank ?

There are few way to generate e-eay bill while showing reason blank error message:
1 : Try to generate E-way bill selecting GSP ID one by on for e-way bill (reason blank message appear when GSP portal is under maintance and BUSY we have GSP provider)
2 : You can create Json file of E-way bill and upload on E-way bill portal and then generate.

I am unable to generate an E-way bill from Pinnacle ID how can I switch to Webtal ID in BUSY?

If you want to change the GSP ID for E-way bill generation in BUSY you can follow the below given steps:-
Step1: Navigate to the Administration menu.
Step2: Then click on the Configuration option.
Step3: Select the feature and option then GST/VAT tab from there.
Step4: Click on the GSP configuration tab here and there you can change the ID in GSP for the Eway bill option.

How can I ensure my GSP credentials are valid and entered correctly in the software for automatic E-Way bill generation?

To ensure GSP credentials are valid and entered correctly in the BUSY for automatic E-Way bill generation you can follow some steps: 
 Step 1:Go to Administration and then click on Configuration 
 Step 2: Now click on Fearure and option and then click on GST VAT 
 Step 3: Click on GSP Configuration and validate the GSP By click on Valid option.

I entered the wrong supplier address in the voucher. How to modify it and regenerate an e-way bill?

To modify supplier address in voucher whose E-waybill already generated , you can follow the below steps: 
Step 1: Firstly go to ewaybil portal then cancel the E-waybill by mention number 
Step 2:In BUSY go to transaction and select voucher type and open voucher in modify .
Step 3: Change the address and save voucher
Step 4: Then generate ewaybill again after checking all information.

I want to change the GSP Id for E-way bill generation. where I can change it to BUSY?

If you want to change the GSP ID for E-way bill generation in BUSY you can follow the below given steps:-
Step1: Navigate to the Administration menu.
Step2: Then click on the Configuration option.
Step3: Select the feature and option then GST/VAT tab from there.
Step4: Click on the GSP configuration tab here and there you can change the ID in GSP for the Eway bill option.

I forgot to enter invoice details while generating the e-way bill. How can I add them now?

To modify details in voucher whose E-waybill already generated , you can follow the below steps: 
Step 1: Firstly go to ewaybil portal then cancel the E-waybill by mention number 
Step 2: In BUSY go to transaction and select voucher type and open voucher in modify .
Step 3: Change the deatils and save voucher
Step 4: Then generate ewaybill again after checking all information.

Why am I unable to see the GST and E_way bill generation options under Administration > Configuration?

If you are unable to see the GST and E-Way bill generation options under Administration Configuration, it could be because the options are not enabled or configured properly. You may need to check the feature and options settings and make sure that the GST and E-Way options are enabled. Additionally, ensure that you have the necessary permissions to access and view these options.

The master record is not picking up the correct distance. How can I fix this?

If the correct distance is not being picked up in the voucher, you can check the following possible aspects:
1. Ensure that the pin code is correctly specified in the Party master account.
2. Verify that the pin code is updated in the Transport window during voucher entry.
3. Confirm that the correct pin code of the company is updated in the E-way bill configuration window.

The E-way bill is generating in pieces in BUSY. How can I fix this?

Pieces is a UQC (Unit Quantity Code) which is showing in your e way bill. If you want to change it in BUSY you need to follow these steps:
Step 1: Go to Administration then click on Masters.
Step 2: Select Unit and then click on Modify.
Step 3: Update the UQC (for E-Way Bill) and save changes.
Note: Take backup of your data before making changes.

Frequently AskedQuestions