Frequently Asked
Questions

Find Solutions to Common Issues Related to taxation - e way bill generation

FAQs

How to troubleshoot common issues with e-way bills in BUSY

Yes,there are some tips i can provide for troubleshooting common issues with e-way bills in BUSY that is:
1. Internet connection Should be there
2. GSP Id and Password should be mentioned in BUSY ,created from portal
3.Station and Pin code should be mentioned in Party master and transport window.
4. Vehicle number shold be entered 
5. HSN code should be valid
6. GST no. should be valid

What should I do if the software shows the distance is too much or too less?

If you are getting error of distance is too high while generating E way Bill, follow these steps:
Step 1: Go to transaction then select the required voucher type like sales, purchase, sale return etc.
Step 2: Click on Modify option and open the invoice in modify mode.
Step 3: Now, Mention zero for distance in transport window and then generate the E way Bill.

Successful bill generation earlier, now getting errors. Why? How to fix GST bill generation issues?

To fix GST bill generation issues, you need to identify the specific error and resolve it. Errors can occur due to issues with HSN codes, party location, GST configuration, or server problems. Checking for errors before filing and using the GST offline tool can help avoid rejections. If the issue persists, it may be necessary to contact support or update the software.

Do I need to update my business address and PIN codes to generate e-way bills?

yes, you need to update your from place and pincode to generate eway bill. steps to follow to update the from place and pincode in BUSY.
Step 1: Go to administration menu and select configuration option.
Step 2: Then from configuration option select GST/VAT.
Step 3: Then navigate to eway bill required option and select the configure button to change the from place and pincode.

I want to enable auto-updating of GSTN portal from BUSY. What configuration is required?

To enable auto-updating of the GSTN portal from BUSY, you need to follow the below steps:
 Step 1: Go to Administration, then select Configuration, then select Features & Options, then select GST/VAT. In that window, you will find the option to enter the GST portal user name.
 Step 2: Once configured, BUSY will automatically update the GSTN portal with the required information.

Where can I find the setting to enable automatic generation of e way bills?

To find the option of generate e way bill in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Voucher Series Configuration and choose the voucher type such as Sales, Purchase, etc.
Step 3: Select the series and click on voucher configuration.
Step 4: Here, you will find the option Generate E way Bill After Saving.

How can i resolve the error of the Distance is too high error when trying to generate an E-way Bill in BUSY?

If you are getting error of distance is too high while generating E way Bill, follow these steps:
Step 1: Go to transaction then select the required voucher type like sales, purchase, sale return etc.
Step 2: Click on Modify option and open the invoice in modify mode.
Step 3: Now, Mention zero for distance in transport window and then generate the E way Bill.

Why am I receiving the Distance is too high error when trying to generate an E-way Bill in BUSY?

If you are getting error of distance is too high while generating E way Bill, follow these steps:
Step 1: Go to transaction then select the required voucher type like sales, purchase, sale return etc.
Step 2: Click on Modify option and open the invoice in modify mode.
Step 3: Now, Mention zero for distance in transport window and then generate the E way Bill.

I'm confused about e-way bill and e-invoices. What is the difference? How do I create each of them?

E-way bill is used for Goods movement only and it is generated for only in case of goods.
e-invoice is used for goods and service if your turnover in preceeding 5 year is 5 crore or more 
If all configuration was done of e-way bill and e-invoice after save voucher show generate option and after check error you can generate both of them

What information do I need to provide to BUSY support to get help with my E-Way bill issue?

To get help with your E-Way bill issue from BUSY support, you will need to provide details such as your GSP ID, the error message you are receiving, and any relevant line numbers or error codes. Additionally, it would be helpful to provide a description of the issue you are facing and any steps you have already taken to troubleshoot the problem.