Frequently Asked
Questions

Q: While generating eway bill shows reason authentication failed?

If while generating the e-way bill, it shows that authentication failed, you need to check the below reasons: 1. Check that you have installed the latest version of BUSY. 2. An incorrect username is mentioned in the GST configuration for downloading GST return reports. directly from the GST portal. 3. In the GST portal API, access for 30 days to download GST reports was disabled.

Q: My EVA bills are showing error in BUSY. What could be the reason?

Please specify the error you are facing while generating E-way bill There could be multiple reason why your e-way bill is showing error.Some possible reasons could be : 1. Incorrect GSTIN 2. Invalid item HSN 3. Issue with GSP id and API details 4. Unstable internet connection 5. Invoice detail in not proper for E-way bill 6. Some required details are missing from party master(station ,pincode)

Q: How do I change the default settings for e-waybill generation in BUSY?

To change the default settings of E way bill in BUSY, you need to follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Select Feature / Options and then GST / VAT. Here you will find the option of Eway Bill configuration. Step 3: Make necessary changes and save again. Note: Take backup of your data before making any changes.

Q: What is the GSP ID password and how do I use it?

The GSP ID password is a username and password combination used to connect your business to the E-Waybill portal. It is required to generate invoices. To use it, you need to create a GSP ID and password for your chosen GSP provider (such as WebTel or Pinnacle) and then enter this information in the GSP configuration section of your BUSY software.

Q: Can I edit a generated e-way bill in BUSY? If yes, how?

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher

Q: How can I generate the E-way bill after entering the transport information?

After enter transport details you need to follow some steps: Step 1: Save your voucher then it will show you the prompt for generate E-way bill just need to click on yes option Step 2: Now check possible error then click on View and Generate. Step 3: After check all details then click on E-way bill generation and then print e way bill.

Q: How can I configure automatic billing in BUSY? What are the steps?

To configure automatic billing in BUSY, follow these steps: Step 1. Go to the GSP Configuration section. Step 2. Enter your GSTIN number. Step 3. In the Voucher Sales Configuration, generate an E-Way Bill after saving with your main sales series. Step 4. When creating a sales voucher, click on 'Save E-Way bill Voucher'. Step 5. This will automatically prompt you to generate an e-way bill.

Q: How to Validate WebTel login in BUSY. Troubleshoot invalid login issue.

Follow below steps to vaidate webtel GSP login ID as it is showing invalid login issue: Step 1: Go in administration then select configuration. Step 2: Then go in feature/Options and click on GST/VAT. Step 3: Then click on GSP configuration. Step 4: There is an option of GSP for E-Way bill. Step 5: You can select as per your requirement.

Q: Can I edit/update a generated e-waybill in BUSY? If yes, how?

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher

Q: How to enable e-bill generation and disable e-Waybill in BUSY?

To enable e-bill generation and disable e-Waybill in BUSY, Step1: Go to administration menu. Step2: Select on configuration and click on feature and options Step3: click on GST/VAT Step4: you can enable the e-bill generation option Step5: disable the e-Waybill generation option This will allow you to generate e-bills instead of e-Waybills in the software.

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While generating eway bill shows reason authentication failed?

If while generating the e-way bill, it shows that authentication failed, you need to check the below reasons:
1. Check that you have installed the latest version of BUSY.
2. An incorrect username is mentioned in the GST configuration for downloading GST return reports. directly from the GST portal.
3. In the GST portal API, access for 30 days to download GST reports was disabled.

My EVA bills are showing error in BUSY. What could be the reason?

Please specify the error you are facing while generating E-way bill 
There could be multiple reason why your e-way bill is showing error.Some possible reasons could be :
1. Incorrect GSTIN
2. Invalid item HSN
3. Issue with GSP id and API details 
4. Unstable internet connection
5. Invoice detail in not proper for E-way bill
6. Some required details are missing from party master(station ,pincode)

How do I change the default settings for e-waybill generation in BUSY?

To change the default settings of E way bill in BUSY, you need to follow these steps:
Step 1: Go to Administration and click on Configuration.
Step 2: Select Feature / Options and then GST / VAT. Here you will find the option of Eway Bill configuration.
Step 3: Make necessary changes and save again.
Note: Take backup of your data before making any changes.

What is the GSP ID password and how do I use it?

The GSP ID password is a username and password combination used to connect your business to the E-Waybill portal. It is required to generate invoices. To use it, you need to create a GSP ID and password for your chosen GSP provider (such as WebTel or Pinnacle) and then enter this information in the GSP configuration section of your BUSY software.

Can I edit a generated e-way bill in BUSY? If yes, how?

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher

How can I generate the E-way bill after entering the transport information?

After enter transport details you need to follow some steps:
Step 1: Save your voucher then it will show you the prompt for generate E-way bill just need to click on yes option 
Step 2: Now check possible error then click on View and Generate.
Step 3: After check all details then click on E-way bill generation and then print e way bill.

How can I configure automatic billing in BUSY? What are the steps?

To configure automatic billing in BUSY, follow these steps:
Step 1. Go to the GSP Configuration section.
Step 2. Enter your GSTIN number.
Step 3. In the Voucher Sales Configuration, generate an E-Way Bill after saving with your main sales series.
Step 4. When creating a sales voucher, click on 'Save E-Way bill Voucher'.
Step 5. This will automatically prompt you to generate an e-way bill.

How to Validate WebTel login in BUSY. Troubleshoot invalid login issue.

Follow below steps to vaidate webtel GSP login ID as it is showing invalid login issue:
 Step 1: Go in administration then select configuration.
 Step 2: Then go in feature/Options and click on GST/VAT.
 Step 3: Then click on GSP configuration.
 Step 4: There is an option of GSP for E-Way bill.
 Step 5: You can select as per your requirement.

Can I edit/update a generated e-waybill in BUSY? If yes, how?

You can not edit or modify e-waybill once it is generated from BUSY as your invoice is uploaded to e-waybill portal and also recommended not to modify your voucher in BUSY after generation of e-waybill but if any data entry mistake found after generation of e-waybill,you have to cancel voucher from BUSY including e-waybill and then have to add new voucher

How to enable e-bill generation and disable e-Waybill in BUSY?

To enable e-bill generation and disable e-Waybill in BUSY, 
 Step1: Go to administration menu. 
 Step2: Select on configuration and click on feature and options 
 Step3: click on GST/VAT 
 Step4: you can enable the e-bill generation option 
 Step5: disable the e-Waybill generation option 
 This will allow you to generate e-bills instead of e-Waybills in the software.

Frequently AskedQuestions