Frequently Asked
Questions

Q: I want to add multiple IDs in e-Way bill. How can I do that?

For add multiple Gsp id please follow these steps: 1. open eway bill portal then click on registration 2. Then click on for gsp then mention otp which was received on registered mobile number or on registered mail id 4. Then click on add new and choose gsp and vendor name (webtel or pinnacle) and create id

Q: I am getting an error while submitting invoice without GR number. How do I resolve it?

There is 2 part of E-way bill, it is A and B. in part A , you fill the detail of Goods receiver , items detail and Value of Goods. And Part B is Column of Transporter detail, Transporter name, vehicle number, and GR number. Note: GR number is part of part B while generating eway bill.

Q: My GSTIN is not reflecting correctly on e-invoices generated from BUSY. How can I rectify this?

To rectify the issue of your GSTIN not reflecting correctly on e-invoices generated from BUSY, you can go to the "Masters" section in BUSY and update your GSTIN details. Make sure to enter the correct GSTIN number and save the changes. This should resolve the problem and your GSTIN will be reflected correctly on the e-invoices.

Q: How is the distance field configured and how does it impact in e-way bill generation?

The distance field is configured by providing the address, place, station, and pin code in the material center and account masters. The distance is calculated using Google Maps and is updated in the distance field. This distance is important for e-way bill generation as it determines the dispatch details and helps in generating accurate e-way bills.

Q: Will there be any issues in BUSY if e-way bills are not generated properly?

Yes, there can be issues in BUSY if e-way bills are not generated properly but it depends mostly probabily what is the issue you are facing during generation of E-Way Bill.It may about Data entry mistake like invalid HSN Code,GSTIN,Invalid transpory details and many more.It may be possible with E-Way bill Portal issue or GSPs issue.

Q: Can I generate an e-way bill for movement of goods within a particular city?Is there a way to customize the e-invoice template in BUSY?

Yes,E-waybill is generated for movement of goods from one place to another,either it is interstate or intrastate transactions depending upon appilicablity of e-waybill provsions and to generate Once e invoice is generated,it is uplaoded on e-invoice portal and e-invoice print is downloaded from portal and can not be changed as it is according to e-invoice portal

Q: The address and PIN code details of the receiver are not showing properly in my e way bills. What should I do?

If the address and PIN code details of the receiver are not showing properly in your e way bill, you can check the below possible aspects: 1. Check and update the address and pin code details in the party master in BUSY. 2. Verify address in Billing/Shipping window also. 3. Check station and pin code in the transport window.

Q: Is there a way to preview the E-Way bill before generating to check if the invoice number matches?

Yes, there is a preview option available before generating e-way bill in BUSY which we can see while generating e-way bill by going to View and Generate e-way bill tab, after clicking on it you can preview your voucher details. And after cross checking. With all the details then you can proceed to generate e-way bill.

Q: How does BUSY estimate distances for billing and what if I need to override or manually enter distances?

BUSY calculate the distance with the help of your company from pincode that you have specify and the delivery pincode where goods are going to be delivered and if you want to specify distance manually you can also do that but in case you are generating an e-waybill entering distance manually can create issues in it

Q: How can I resolve issues with incorrect state code validation errors in BUSY?

To resolve issues with incorrect state code validation errors in BUSY, you can follow these steps: Step 1. Open the transport window in BUSY. Step 2. Select the transporter. Step 3. Remove the incorrect state code that was entered. Step 4. Re-enter the correct state code. Step 5. Click OK and try generating the bills again.

Find Solutions to Common Issues Related to taxation - e way bill generation

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License Management/Softlock/Hardlock

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

I want to add multiple IDs in e-Way bill. How can I do that?

For add multiple Gsp id please follow these steps:
1. open eway bill portal then click on registration 
2. Then click on for gsp then mention otp which was received on registered mobile number or on registered mail id 
4. Then click on add new and choose gsp and vendor name (webtel or pinnacle) and create id

I am getting an error while submitting invoice without GR number. How do I resolve it?

There is 2 part of E-way bill, it is A and B. in part A , you fill the detail of Goods receiver , items detail and Value of Goods. And Part B is Column of Transporter detail, Transporter name, vehicle number, and GR number.
Note: GR number is part of part B while generating eway bill.

My GSTIN is not reflecting correctly on e-invoices generated from BUSY. How can I rectify this?

To rectify the issue of your GSTIN not reflecting correctly on e-invoices generated from BUSY, you can go to the "Masters" section in BUSY and update your GSTIN details. Make sure to enter the correct GSTIN number and save the changes. This should resolve the problem and your GSTIN will be reflected correctly on the e-invoices.

How is the distance field configured and how does it impact in e-way bill generation?

The distance field is configured by providing the address, place, station, and pin code in the material center and account masters. The distance is calculated using Google Maps and is updated in the distance field. This distance is important for e-way bill generation as it determines the dispatch details and helps in generating accurate e-way bills.

Will there be any issues in BUSY if e-way bills are not generated properly?

Yes, there can be issues in BUSY if e-way bills are not generated properly but it depends mostly probabily what is the issue you are facing during generation of E-Way Bill.It may about Data entry mistake like invalid HSN Code,GSTIN,Invalid transpory details and many more.It may be possible with E-Way bill Portal issue or GSPs issue.

Can I generate an e-way bill for movement of goods within a particular city?Is there a way to customize the e-invoice template in BUSY?

Yes,E-waybill is generated for movement of goods from one place to another,either it is interstate or intrastate transactions depending upon appilicablity of e-waybill provsions and to generate 
Once e invoice is generated,it is uplaoded on e-invoice portal and e-invoice print is downloaded from portal and can not be changed as it is according to e-invoice portal

The address and PIN code details of the receiver are not showing properly in my e way bills. What should I do?

If the address and PIN code details of the receiver are not showing properly in your e way bill, you can check the below possible aspects:
1. Check and update the address and pin code details in the party master in BUSY.
2. Verify address in Billing/Shipping window also.
3. Check station and pin code in the transport window.

Is there a way to preview the E-Way bill before generating to check if the invoice number matches?

Yes, there is a preview option available before generating e-way bill in BUSY which we can see while generating e-way bill by going to View and Generate e-way bill tab, after clicking on it you can preview your voucher details. And after cross checking. With all the details then you can proceed to generate e-way bill.

How does BUSY estimate distances for billing and what if I need to override or manually enter distances?

BUSY calculate the distance with the help of your company from pincode that you have specify and the delivery pincode where goods are going to be delivered and if you want to specify distance manually you can also do that but in case you are generating an e-waybill entering distance manually can create issues in it

How can I resolve issues with incorrect state code validation errors in BUSY?

To resolve issues with incorrect state code validation errors in BUSY, you can follow these steps:
 Step 1. Open the transport window in BUSY.
 Step 2. Select the transporter.
 Step 3. Remove the incorrect state code that was entered.
 Step 4. Re-enter the correct state code.
 Step 5. Click OK and try generating the bills again.

Frequently AskedQuestions