Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
My E-Way bill is not showing proper invoice details like HSN code or product description. How to resolve this?
If your E-way bill is not showing proper invoice details like HSN code or product description follo the below mentioned steps:
Step 1: Go to Administration and then configuration
Step 2: Click on Features and option
Step 3: Select GST/VAT and Go to E-way bill configuration and look for e-way bill format option and change Summary to Detailed
Check Possible Errors' shows no errors but e-invoice still fails to generate. Why?
If Check Possible Errors shows no errors but the e-invoice still fails to generate, you can check the following errors:
Step 1: Validate GSP ID. To do this, go to Administration, select Configurations, then Features & Options, and finally, GST/VAT. Click on GSP configurations and validate.
Step 2: Also, try with a different internet connection
How can I cancel an incorrect E-Way bill? What reason do I select?
In BUSY, we can cancel the E way bill by following th below steps:
Step 1: Go to transaction section
Step 2: Then select the required voucher type and click on Modify option
Step 4: After access the invoice in modify mode ,Press Ctrl+X shortcut to cancel invoice with the E way Bill and provide a remark for the cancellation.
How to resolve UQC cannot be blank error in E invoice generation
To resolve UQC cannot be blank error while generating E invoice
you need to follow the steps
Step1 Click on the error then select update UQC for E invoice option
Step2 Fill the UQC details as per unit in UQC for E invoice Option
Step3 save the modify unit master option and regenerate Einvoice
How can I cancel an e-way bill that has been generated mistakenly?
In BUSY, we can cancel the E way bill by following th below steps:
Step 1: Go to transaction section
Step 2: Then select the required voucher type and click on Modify option
Step 4: After access the invoice in modify mode ,Press Ctrl+X shortcut to cancel invoice with the E way Bill and provide a remark for the cancellation.
Why is the place pincode required in BUSY for e-way bill?
The place pincode is required in BUSY for e way bill because it is used to identify the location or city from where the movement of goods will start. The pincode is also a mandatory field in the BUSY. The pincode also helps to check the distance and calculate the validity period of the e way bill.
What units should I select for quantity in the e-invoice form?
If you want to know which units to select for quantity in the e-invoice:
1.You can select any unit that is shown in the list, based on your preference.
2.Units for the E-way Bill and E-Invoice are set by the units provided by the portal.
3.So, you can choose any unit that you prefer.
How to check e way bill generated report in BUSY?
To view the E way bill generated report in BUSY, follow these steps:
Step 1: Go to Transaction tab.
Step 2: Click on GST Misc. Utilities and then select E way Bill Management.
Step 3: Choose E-way bill details (Generated By Self) and download the report after selecting the date range as per required and then click on view report.
How do I validate a GSP ID in BUSY?
To validate a gsp id in BUSY you can follow this steps:
Step 1: Go to administration menu then click on configuration
Step 2: Then click on features and option
Step 3: Then go to gst/vat tab and click on gsp configuration button and validate the gsp id
but make sure either e-waybill or e-invoice option should be enable
My automaticE-way bill generation has stopped working suddenly in BUSY. What could be the reason?
There may be several reason why automatic bill generation has stopped working sudden in BUSY some possible reasons are mentioned below:
1. Any changes made in E-way bill configuration
2. Internet connectivity issue
3. Problem with Vendor's server (Webtel /Pinnacle)
4. Any software update or bug
we recommend to check the internet connectivity, update software if using any old release .