Frequently Asked Questions

If your E-way bill is not showing proper invoice details like HSN code or product description follo the below mentioned steps: 
Step 1: Go to Administration and then configuration 
Step 2: Click on Features and option
Step 3: Select GST/VAT and Go to E-way bill configuration and look for e-way bill format option and change Summary to Detailed

If Check Possible Errors shows no errors but the e-invoice still fails to generate, you can check the following errors: 
 Step 1: Validate GSP ID. To do this, go to Administration, select Configurations, then Features & Options, and finally, GST/VAT. Click on GSP configurations and validate. 
 Step 2: Also, try with a different internet connection

In BUSY, we can cancel the E way bill by following th below steps:
Step 1: Go to transaction section
Step 2: Then select the required voucher type and click on Modify option
Step 4: After access the invoice in modify mode ,Press Ctrl+X shortcut to cancel invoice with the E way Bill and provide a remark for the cancellation.

To resolve UQC cannot be blank error while generating E invoice 
 you need to follow the steps 
 Step1 Click on the error then select update UQC for E invoice option
 Step2 Fill the UQC details as per unit in UQC for E invoice Option 
 Step3 save the modify unit master option and regenerate Einvoice

In BUSY, we can cancel the E way bill by following th below steps:
Step 1: Go to transaction section
Step 2: Then select the required voucher type and click on Modify option
Step 4: After access the invoice in modify mode ,Press Ctrl+X shortcut to cancel invoice with the E way Bill and provide a remark for the cancellation.

The place pincode is required in BUSY for e way bill because it is used to identify the location or city from where the movement of goods will start. The pincode is also a mandatory field in the BUSY. The pincode also helps to check the distance and calculate the validity period of the e way bill.

If you want to know which units to select for quantity in the e-invoice: 
 1.You can select any unit that is shown in the list, based on your preference. 
 2.Units for the E-way Bill and E-Invoice are set by the units provided by the portal. 
 3.So, you can choose any unit that you prefer.

To view the E way bill generated report in BUSY, follow these steps:
Step 1: Go to Transaction tab.
Step 2: Click on GST Misc. Utilities and then select E way Bill Management.
Step 3: Choose E-way bill details (Generated By Self) and download the report after selecting the date range as per required and then click on view report.

To validate a gsp id in BUSY you can follow this steps:
Step 1: Go to administration menu then click on configuration 
Step 2: Then click on features and option 
Step 3: Then go to gst/vat tab and click on gsp configuration button and validate the gsp id
but make sure either e-waybill or e-invoice option should be enable

There may be several reason why automatic bill generation has stopped working sudden in BUSY some possible reasons are mentioned below: 
1. Any changes made in E-way bill configuration
2. Internet connectivity issue
3. Problem with Vendor's server (Webtel /Pinnacle)
4. Any software update or bug
we recommend to check the internet connectivity, update software if using any old release .