Frequently Asked Questions

To check if your e-Waybill account is linked to the right GSTIN number for your business, you can log in to the e-Waybill portal and go to the 'Update Transporter' section. Here, you can enter your GSTIN number and check if it is linked to your e-Waybill account.

A GSP is a credential required for generating GST invoices and e-way bills on the government portal. To configure GSP for e-way bill generation, you need to go to:
Step 1 :CLick on administration
Step 2 : COnfiguration
Step 3 : Features and options
Step 4 : VAT/GST
Step 5 : Configure GSP

After creating the invoice, you don't need to generate the IRN separately, As it auto generated with invoice and shows in the transport window. 
 Note: After the invoice data will be uploaded on the IRP (Invoice Registration Portal), the IRP will generate the hash (as the IRN).

If you are not able to generate E-Invoice then you need to make sure all details entered by you during generation of E-Invoice are correct.It include HSN CODE,GSTIN,party details,station and pincode in transport details,UQC etc.If all details are correct then you can generate your invoice without any error.

A GSP is a credential required for generating GST invoices and e-way bills on the government portal. To configure GSP for e-way bill generation, you need to go to:
Step 1 :CLick on administration
Step 2 : COnfiguration
Step 3 : Features and options
Step 4 : VAT/GST
Step 5 : Configure GSP

To update your vehicle number details follow this steps:
Step 1: Go to administration menu then click on miscellaneous data entry option
Step 2: Then click on update transport details option from there you can change vehicle number and you can also update vehicle number from transporter window in voucher

To integrate BUSY with E-Way Bill and E-Invoice portals, you need to configure the settings in the software. You will need to enter your credentials for the respective portals in the BUSY. Once the integration is set up, you can generate E-Way Bills and E-Invoices directly from BUSY.

Yes, You need to generate separate GSP api for E way Bill integration as BUSY supports E way bill generation through GSP servers, including Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited. You can create Both the GSP server credentials directly from E way Bill portal.

You can not customise e waybill format as per your need as it is downloaded from e waybill portal and it is according to the provision as per e waybill portal and also try not to make changes in your invoice in BUSY too after e waybill generation.

If the billing party does not have a GSTIN but the shipping party has a GSTIN in a BUSY invoice, you should enter the shipping party's GSTIN and address details in the invoice. The GST input credit will be given to the shipping party, not the billing party.