Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How can I diagnose problems with BUSY when it is not creating e-invoices as expected?

If you are not able to generate E-Invoice then you need to make sure all details entered by you during generation of E-Invoice are correct.It include HSN CODE,GSTIN,party details,station and pincode in transport details,UQC etc.If all details are correct then you can generate your invoice without any error.

What tax rate should I set for different items in item master for e-way bill?

The tax rate that you should enter in the item master depends on the type and category of the product and as per the GST rules. You should also make sure that the tax category is belongs to goods, not services, for the e-way bill generation in BUSY.

How to handle errors like "invalid Vehicle number" during E-Way Bill generation in BUSY?

To handle errors like invalid vehicle number during E-Way Bill generation in BUSY, 
Step1: you need to ensure that the vehicle number entered is valid and correct.
Step2: Double-check the vehicle number format and make sure there are no special characters its matches the required format.

Is there a way to configure waybills in BUSY without needing the OTP verification?

No, we need to send OTP and verify for creating GSP Id on portal through GSP id you can generate E-way bill from BUSY and OTP process provided by portal to ensure the security and authenticity of the process. It helps to verify the identity of the person.

What are the implications of cancelling an E-Way bill on the inventory/stock in BUSY?

When you cancel an E way Bill from BUSY, the cancellation is reflected not only on the portal but also within the BUSY. This ensures that both the accounting and inventory entries associated with the E way Bill are appropriately adjusted, providing a seamless and accurate cancellation process.

How do I add vehicle and distance details while generating e-way bill in BUSY?

To add vehicle and distance details while generating an e-way bill in BUSY, you need to enter the vehicle number and distance in the respective fields provided in the software. Make sure to enter the correct vehicle number and the accurate distance for a successful e-way bill generation.

Are there any other troubleshooting tips for e way bill generation issue in BUSY?

Yes there are some tips to avoid the error in generating e-way bill that are mentined below:
1. Internet connection not available
2. GSP Id and Password not mentioned in BUSY
3. Station and pin code not entered
4. Vehicle no. format is not correct
5. Mentioned distance in transport window is wrong
6. Invalid HSN code of item

What is a GSP ID and how do I change it in BUSY?

A GSP is a credential required for generating GST invoices and e-way bills on the government portal. To configure GSP for e-way bill generation, you need to go to:
Step 1 :CLick on administration
Step 2 : COnfiguration
Step 3 : Features and options
Step 4 : VAT/GST
Step 5 : Configure GSP

What steps should I follow to generate the IRN after creating the invoice?

After creating the invoice, you don't need to generate the IRN separately, As it auto generated with invoice and shows in the transport window. 
Note: After the invoice data will be uploaded on the IRP (Invoice Registration Portal), the IRP will generate the hash (as the IRN).

Unable to generate E-Invoice despite enabling feature in BUSY. How to resolve?

If you are not able to generate E-Invoice then you need to make sure all details entered by you during generation of E-Invoice are correct.It include HSN CODE,GSTIN,party details,station and pincode in transport details,UQC etc.If all details are correct then you can generate your invoice without any error.
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