Frequently Asked Questions

If there is an error with the automatic e-way billing charge, you will need to check the error message or possible errors to identify the issue. Once you have identified the error, you can correct it and try generating the e-way bill again.

To encode distances for EV bills in BUSY, you need to go to the Transaction window and enter the distance between the pincodes in the Distance field. Once you have entered the distance, the EV bill will be generated with the encoded distance.

If your e-way bill shows "Invalid" status on BUSY, it means that there is an issue with the e-way bill on the GST portal. You will need to check and correct the e-way bill status on the GST portal to resolve this issue.

Reasons for not able to download the eway bill generated by other data are:
1. If issue is from GSPs backend server not working.
2. Eway bill portal server issue.
3 Eway bill details generated by others report only shows bill of prior to 180 days.

In BUSY, you can enter any of the shipping or transport company details during voucher and then generate an e way bill. However, you need to make sure that the transporter ID you enter is valid and registered on the e-way bill portal.

You can re-generate e-way bill after made all modification in invoice so, that all correct details will auto update on portal. Before generating, ensure that you cancel the existing e-way bill number of the voucher or You can ask to your CA.

You can enter trasnporter details in the Transport Details window during voucher entry for e way bill generation.
You can reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in

When generating the e-way bill in BUSY, set the distance to 0. The portal will automatically calculate the actual distance based on the entered pin codes.
Additionally, you can manually add the distance from the 'Transport Details' section when generating the EWAY bill.

If you are facing issue in Generating E way bill with single party master then verify the GSTIN status of the party, you will not be able to generate an E way bill if the counterparty GST number is invalid or canceled.

TO add new pinnacle id password, please follow these steps:
Step 1 : CLick on administration
Step 2 : CLick on configuration
Step 3 : Go to features and options
Step 4: Select GST/VAT
Step 5 : Click on GSP configuration
Step 6 : COnfigur GSP id password