Frequently Asked Questions

To correct a data entry mistake in already generated E-Way bill you need to cancel Eway bill from portal.In invoice correct all details and remove generated E-way Bill no. from transport window and save the bill and generate E-way bill with correct information.

There may be several reason why automatic bill generation has stopped working sudden in BUSY some possible reasons are mentioned below: 
1. Any changes made in E-way bill configuration
2. Internet connectivity issue
3. Problem with Vendor's server (Webtel /Pinnacle)
4. Any software update or bug

If the ship to address is incorrect after generating an e-bill in BUSY, you will not be able to edit or modify the address on the e-bill. It is important to ensure the accuracy of the ship to address before generating the e-bill.

There could be various reasons for facing issues generating invoices in BUSY despite accurate customer details, such as software glitches, incorrect settings, or missing information. It is recommended to check all the details and settings thoroughly and contact BUSY support for further assistance.

In BUSY, you can enter any of the shipping or transport company details during voucher and then generate an e way bill. However, you need to make sure that the transporter ID you enter is valid and registered on the e-way bill portal.

If showing invalid data in Ewaybill then you cant modiFinancial Year it but you can 
cancel the invoice and regernerate Invoice and ewaybill but ensure 
that before generating Ewaybill modiFinancial Year all the invalid data in check possilble
error menu then generate Ewaybill

You can re-generate e-way bill after made all modification in invoice so, that all correct details will auto update on portal. Before generating, ensure that you cancel the existing e-way bill number of the voucher or You can ask to your CA.

You can enter trasnporter details in the Transport Details window during voucher entry for e way bill generation.
You can reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in

When generating the e-way bill in BUSY, set the distance to 0. The portal will automatically calculate the actual distance based on the entered pin codes.
Additionally, you can manually add the distance from the 'Transport Details' section when generating the EWAY bill.

If you are facing issue in Generating E way bill with single party master then verify the GSTIN status of the party, you will not be able to generate an E way bill if the counterparty GST number is invalid or canceled.