Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
How can I correct a data entry mistake in an already generated E-Way bill in BUSY?
To correct a data entry mistake in already generated E-Way bill you need to cancel Eway bill from portal.In invoice correct all details and remove generated E-way Bill no. from transport window and save the bill and generate E-way bill with correct information.
My E-way bill generation used to work earlier but now shows error. What could be wrong?
There may be several reason why automatic bill generation has stopped working sudden in BUSY some possible reasons are mentioned below:
1. Any changes made in E-way bill configuration
2. Internet connectivity issue
3. Problem with Vendor's server (Webtel /Pinnacle)
4. Any software update or bug
What happens if the ship to address is incorrect after generating e-bill in BUSY?
If the ship to address is incorrect after generating an e-bill in BUSY, you will not be able to edit or modify the address on the e-bill. It is important to ensure the accuracy of the ship to address before generating the e-bill.
Facing issues generating invoices despite accurate customer details in BUSY. What could cause this?
There could be various reasons for facing issues generating invoices in BUSY despite accurate customer details, such as software glitches, incorrect settings, or missing information. It is recommended to check all the details and settings thoroughly and contact BUSY support for further assistance.
What shipping/transporter companies are supported in BUSY?
In BUSY, you can enter any of the shipping or transport company details during voucher and then generate an e way bill. However, you need to make sure that the transporter ID you enter is valid and registered on the e-way bill portal.
Showing invalid data while generating ewaybill
If showing invalid data in Ewaybill then you cant modiFinancial Year it but you can
cancel the invoice and regernerate Invoice and ewaybill but ensure
that before generating Ewaybill modiFinancial Year all the invalid data in check possilble
error menu then generate Ewaybill
Do I need to change the billing address both in BUSY and on the E-way bill portal because I have already generated e-way bill on old billing address.
You can re-generate e-way bill after made all modification in invoice so, that all correct details will auto update on portal. Before generating, ensure that you cancel the existing e-way bill number of the voucher or You can ask to your CA.
Where can I enter transporter details for e-way bill in BUSY?How do I contact BUSY customer support? What are the support timings?
You can enter trasnporter details in the Transport Details window during voucher entry for e way bill generation.
You can reach out to us anytime on our 24X7 helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in
The distance is showing as km in the E-Way bill. How can I modify or enter the actual distance for the shipment?
When generating the e-way bill in BUSY, set the distance to 0. The portal will automatically calculate the actual distance based on the entered pin codes.
Additionally, you can manually add the distance from the 'Transport Details' section when generating the EWAY bill.
Why am I unable to generate an E-way bill for a single party when there is no issue with other parties?
If you are facing issue in Generating E way bill with single party master then verify the GSTIN status of the party, you will not be able to generate an E way bill if the counterparty GST number is invalid or canceled.