Frequently Asked Questions

Yes, I can help. To resolve the issue with e-way bill distance calculation, you can try setting the distance to 0 while generating the e-way bill in BUSY. This should help in avoiding any calculation errors and generate the e-way bill successfully.

If the BUSY takes time to generate e way bill, check the possible reasons:
1. Internet connection must be stable.
2. If there any technical issue on e way bill portal then try after sometime.
3. Check if there any server maintaince on GSP server.

To register for the e-waybill portal, you need to log in and go to the registration page. Select the option for GSP and enter the OTP that you receive. Once verified, you will have a Pinnacle ID which you need to freeze.

To troubleshoot invalid PIN error during invoice generation 
 in BUSY you should check the pincode of party master and is 
 valid for the state also check the pincode is provided in company edit menu or in einvoice configuration option .

There is a limit of number of vehicle number for an e-way bill in BUSY.
You can enter one vehicle number per voucher while creating the e-way bill in BUSY.
For portal limit of number of vehicle number you can contact to your CA.

If you have modified a voucher and are unable to generate an e-way bill for it then you need to check if E-waybill is already generated for this voucher then, you should change the voucher number to generate a new e-way bill.

To setup auto generation of E-way bill on dispatch or delivery follow the below mentioned process: 
Go to transport window and select Automatic option in the Transaction type this will automatically pull the dispatch detail.
Dispatch detail will be enter in Material center.

As per government rule,E-Invoices must be generated within a notified e invoice generation time limit of 30 days from the invoice date.The time limit for e invoice was earlier set as seven days, but the government defered the implementation by three months.

If you generate an e-way bill without entering the transporter ID or vehicle number in BUSY, the system may not allow you to generate the e-way bill. It is important to provide these details accurately to ensure compliance with e-way bill regulations.

Yes, there may be compliance issues if the E-Way bill GST details do not match the invoice. It is important for the GST details on the E-Way bill to be accurate and consistent with the invoice to ensure compliance with GST regulations.