Frequently Asked Questions

TO add new pinnacle id password, please follow these steps:
Step 1 : CLick on administration
Step 2 : CLick on configuration
Step 3 : Go to features and options
Step 4: Select GST/VAT
Step 5 : Click on GSP configuration
Step 6 : COnfigur GSP id password

If you are unable to generate e-way bill and seeking to change the voucher numbering format, ensure that the voucher numbering adheres to the regulation of being within or below 16 characters. According to regulations, voucher numbering should not exceed 16 characters.

The limit for printing an E-invoice is 48 hours. It is not possible to print an invoice generated more than 48 hours ago in BUSY, as the 48-hour limit has passed. The invoice can only be printed within 48 hours of generation.

If you have generated the Eway bill then there is no provision to modify the voucher. Therefore it is suggested to follow :
1. Cancel the existing voucher and eway bill through Ctrl+X.
2. Create a new voucher and generate the eway bill again.

There may not be any immediate issues if your E-Way bill and invoice numbers don't match for a short period. However, it is important to ensure that the numbers are eventually reconciled and corrected to maintain accurate records and comply with regulations.

You cannot change the Transporter details if wrong details were entered once you generate an E way bill from BUSY. To change the transport details, you have to cancel the existing E way bill and create a new one with correct details.

For other software you can concern with other software's customer support.
we can guide you related BUSY and For BUSY yes, there are two API available for e-way bill integration with BUSY:
1 : Webtel Electrosoft Pvt. Ltd
2 : Pinnacle Finserv Advisors Pvt. Ltd.

Tax in E-way bills is calculated based on the tax rates specified in the tax category master and the item master. The tax rates can be modified in the tax category master but after generate e-way bill you cant change tax rates.

For other software you can concern with other software's customer support.
we can guide you related BUSY and For BUSY yes, there are two API available for e-way bill integration with BUSY:
1 : Webtel Electrosoft Pvt. Ltd
2 : Pinnacle Finserv Advisors Pvt. Ltd.

In BUSY, the "Bill From" address refers to the address from where the invoice is being generated or the billing party's address. On the other hand, the "Dispatch From" address is the address from where the goods are being dispatched or shipped.