Frequently Asked
Questions

Q: What is the process to create a new pinnacle in BUSY?How do I update the GSP for e-vehicles in BUSY?

TO add new pinnacle id password, please follow these steps: Step 1 : CLick on administration Step 2 : CLick on configuration Step 3 : Go to features and options Step 4: Select GST/VAT Step 5 : Click on GSP configuration Step 6 : COnfigur GSP id password

Q: How to change voucher number format in BUSY?I am getting error while generating e-way bill. How to resolve it?

If you are unable to generate e-way bill and seeking to change the voucher numbering format, ensure that the voucher numbering adheres to the regulation of being within or below 16 characters. According to regulations, voucher numbering should not exceed 16 characters.

Q: How to print older invoices in BUSY after the -hour limit, and is there a way to override it?

The limit for printing an E-invoice is 48 hours. It is not possible to print an invoice generated more than 48 hours ago in BUSY, as the 48-hour limit has passed. The invoice can only be printed within 48 hours of generation.

Q: I need to add some missed items to existing generated E-Way Bills in BUSY. What should I do?

If you have generated the Eway bill then there is no provision to modify the voucher. Therefore it is suggested to follow : 1. Cancel the existing voucher and eway bill through Ctrl+X. 2. Create a new voucher and generate the eway bill again.

Q: Will there be any issues if my E-Way bill and invoice numbers don't match for a short period?

There may not be any immediate issues if your E-Way bill and invoice numbers don't match for a short period. However, it is important to ensure that the numbers are eventually reconciled and corrected to maintain accurate records and comply with regulations.

Q: How do I change transporter details in a generated E way bill if wrong details were initially entered?

You cannot change the Transporter details if wrong details were entered once you generate an E way bill from BUSY. To change the transport details, you have to cancel the existing E way bill and create a new one with correct details.

Q: Is there an API to automate e-way bill generation from my other software?

For other software you can concern with other software's customer support. we can guide you related BUSY and For BUSY yes, there are two API available for e-way bill integration with BUSY: 1 : Webtel Electrosoft Pvt. Ltd 2 : Pinnacle Finserv Advisors Pvt. Ltd.

Q: How is tax calculated in E-way bills? Can I modify the tax rates?

Tax in E-way bills is calculated based on the tax rates specified in the tax category master and the item master. The tax rates can be modified in the tax category master but after generate e-way bill you cant change tax rates.

Q: Is there an API to integrate e-bill generation with my other software?

For other software you can concern with other software's customer support. we can guide you related BUSY and For BUSY yes, there are two API available for e-way bill integration with BUSY: 1 : Webtel Electrosoft Pvt. Ltd 2 : Pinnacle Finserv Advisors Pvt. Ltd.

Q: What is the difference between Bill From and Dispatch From in BUSY?

In BUSY, the "Bill From" address refers to the address from where the invoice is being generated or the billing party's address. On the other hand, the "Dispatch From" address is the address from where the goods are being dispatched or shipped.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

What is the process to create a new pinnacle in BUSY?How do I update the GSP for e-vehicles in BUSY?

TO add new pinnacle id password, please follow these steps:
Step 1 : CLick on administration
Step 2 : CLick on configuration
Step 3 : Go to features and options
Step 4: Select GST/VAT
Step 5 : Click on GSP configuration
Step 6 : COnfigur GSP id password

How to change voucher number format in BUSY?I am getting error while generating e-way bill. How to resolve it?

If you are unable to generate e-way bill and seeking to change the voucher numbering format, ensure that the voucher numbering adheres to the regulation of being within or below 16 characters. According to regulations, voucher numbering should not exceed 16 characters.

How to print older invoices in BUSY after the -hour limit, and is there a way to override it?

The limit for printing an E-invoice is 48 hours. It is not possible to print an invoice generated more than 48 hours ago in BUSY, as the 48-hour limit has passed. The invoice can only be printed within 48 hours of generation.

I need to add some missed items to existing generated E-Way Bills in BUSY. What should I do?

If you have generated the Eway bill then there is no provision to modify the voucher. Therefore it is suggested to follow :
1. Cancel the existing voucher and eway bill through Ctrl+X.
2. Create a new voucher and generate the eway bill again.

Will there be any issues if my E-Way bill and invoice numbers don't match for a short period?

There may not be any immediate issues if your E-Way bill and invoice numbers don't match for a short period. However, it is important to ensure that the numbers are eventually reconciled and corrected to maintain accurate records and comply with regulations.

How do I change transporter details in a generated E way bill if wrong details were initially entered?

You cannot change the Transporter details if wrong details were entered once you generate an E way bill from BUSY. To change the transport details, you have to cancel the existing E way bill and create a new one with correct details.

Is there an API to automate e-way bill generation from my other software?

For other software you can concern with other software's customer support.
we can guide you related BUSY and For BUSY yes, there are two API available for e-way bill integration with BUSY:
1 : Webtel Electrosoft Pvt. Ltd
2 : Pinnacle Finserv Advisors Pvt. Ltd.

How is tax calculated in E-way bills? Can I modify the tax rates?

Tax in E-way bills is calculated based on the tax rates specified in the tax category master and the item master. The tax rates can be modified in the tax category master but after generate e-way bill you cant change tax rates.

Is there an API to integrate e-bill generation with my other software?

For other software you can concern with other software's customer support.
we can guide you related BUSY and For BUSY yes, there are two API available for e-way bill integration with BUSY:
1 : Webtel Electrosoft Pvt. Ltd
2 : Pinnacle Finserv Advisors Pvt. Ltd.

What is the difference between Bill From and Dispatch From in BUSY?

In BUSY, the "Bill From" address refers to the address from where the invoice is being generated or the billing party's address. On the other hand, the "Dispatch From" address is the address from where the goods are being dispatched or shipped.

Frequently AskedQuestions