Frequently Asked
Questions

Q: Who can I contact for any issues with E-Way Bill or E-Invoice integration in BUSY?

To get help with integrate E way bill and E invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: Do I need to login as Super user to generate E way bill in BUSY?

You do not need to log in as a superuser to generate an E way Bill. If a subuser has the necessary rights to generate E way bills, it can be done using the subuser credentials.

Q: I am getting an error while generating eway bill, how do I fix it.

Please provide the additional details about the error which is coming while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.

Q: How long does it take for BUSY support to resolve E-Way bill generation errors?

The duration for BUSY support to resolve E-Way bill generation errors may vary depending on the complexity of the issue. It is best to contact BUSY support directly for an accurate estimate of the resolution time.

Q: Are transport numbers case sensitive in BUSY? Do they need to be uppercase or lowercase?

No, Transport numbers in BUSY are not case sensitive .that can be entered in either uppercase or lowercase. It is mandatory field for E-way bill generation and by default Transporter number is transporter's GST number.

Q: Do I need to enter the transporter name or can I just put private?

In BUSY, you have the option to either create a transporter name or specify Private in place of the transporter. However, a valid transporter ID or vehicle number is mandatory for generating an E-way Bill.

Q: Can I modify a generated E-Invoice in BUSY? If not, how to make changes?

No, you cannot modify a generated E-Invoice in BUSY. Once it is generated, it cannot be modified. If you need to make changes, you will have to cancel the invoice and generate a new one.

Q: How do I ensure the tax amount in the e-way bill matches the invoice?

To ensure the tax amount in the E way bill matches the invoice in BUSY, you can check E Way Bill Details window and check tax amount in that match with your invoice before generating.

Q: Can I generate an e-way bill for goods being transported by air or water?

You can generate e-waybill in BUSY if goods are transported through air or water as in BUSY while generate e-waybill,in transport details in voucher,you can select mode of transport as road,air,rail or ship and proceed

Q: Who can I contact for any queries related to e-invoicing and e-way bill integration?

For queries related to e way bill and e invoice integration in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

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Errors (RTE/Ransome), Feedbacks and Bugs

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License Management/Softlock/Hardlock

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Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Who can I contact for any issues with E-Way Bill or E-Invoice integration in BUSY?

To get help with integrate E way bill and E invoice generation in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Do I need to login as Super user to generate E way bill in BUSY?

You do not need to log in as a superuser to generate an E way Bill. If a subuser has the necessary rights to generate E way bills, it can be done using the subuser credentials.

I am getting an error while generating eway bill, how do I fix it.

Please provide the additional details about the error which is coming while generating the eway bill from BUSY. Further you can check that all relevant fields are mentioned in voucher like tranporter details, pincode, location etc.

How long does it take for BUSY support to resolve E-Way bill generation errors?

The duration for BUSY support to resolve E-Way bill generation errors may vary depending on the complexity of the issue. It is best to contact BUSY support directly for an accurate estimate of the resolution time.

Are transport numbers case sensitive in BUSY? Do they need to be uppercase or lowercase?

No, Transport numbers in BUSY are not case sensitive .that can be entered in either uppercase or lowercase. It is mandatory field for E-way bill generation and by default Transporter number is transporter's GST number.

Do I need to enter the transporter name or can I just put private?

In BUSY, you have the option to either create a transporter name or specify Private in place of the transporter. However, a valid transporter ID or vehicle number is mandatory for generating an E-way Bill.

Can I modify a generated E-Invoice in BUSY? If not, how to make changes?

No, you cannot modify a generated E-Invoice in BUSY. Once it is generated, it cannot be modified. If you need to make changes, you will have to cancel the invoice and generate a new one.

How do I ensure the tax amount in the e-way bill matches the invoice?

To ensure the tax amount in the E way bill matches the invoice in BUSY, you can check E Way Bill Details window and check tax amount in that match with your invoice before generating.

Can I generate an e-way bill for goods being transported by air or water?

You can generate e-waybill in BUSY if goods are transported through air or water as in BUSY while generate e-waybill,in transport details in voucher,you can select mode of transport as road,air,rail or ship and proceed

Who can I contact for any queries related to e-invoicing and e-way bill integration?

For queries related to e way bill and e invoice integration in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Frequently AskedQuestions