Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

What should I do if E-Way Bill portal is down and I need to generate an e way bill urgently?

With BUSY, you can generate an eway bill without login on e way bill portal. But make sure all the GSP configurations are completed in BUSY for e way bill generation.

What is the login process for the e-way bill portal? Is it linked to my BUSY software login?

The login process for the e-way bill portal is separate from the BUSY software login. You will need to create a separate login ID and password for the e-way bill portal.

Do I need to enter the supplier's GST number or recipient's GST number when generating an E-Way bill?

Supplier GST number is mandatory for E way Bill, you cannot generate E way bill without company GSTIN but you will able to generate E way bill for un registered party.

Is there a workaround I can use for generating E-way bills till the pincode issue is permanently fixed?

No, you can not proceed/generate e-wau bill without entering pincode or can you tell us error or issue which you are facing with pincode so that i can better guide you.

How do I check for GST errors in the invoice before generating E way bill from BUSY?

You can click on the Check Possible Errors tab before generating an E way bill from BUSY. This will help you to detect and fix any GST errors in the transaction.

What should I do if there is an error in the E way bill generated by BUSY?

If you found any error or mistake in a generated e way biil by BUSY, then you have to cancel it along with the voucher and generate again with correct details.

While generating eway bill the error is showing vehicle number cannot be blank. How to fix it?

If error is showing that vehicle number cannot be blank while generating the eway bill then make sure to enter either the transporter ID or vehicle number to resolve the issue.

Can I generate an e-way bill for both interstate and intrastate movement of goods in BUSY?

Yes,any movement of goods within or out of state,e-waybill is generated as per apllicable by provisions under e-waybill portal
Note:For more information regarding e-waybill provisions,you can contact portal or your tax professionals

Why are transporter and station details mandatory for e-invoices but not for credit notes in BUSY?

Transporter and station details are necessary required for e-invoices. However, they are not mandatory for credit notes because credit notes without are not subject to the same legal requirements as e-invoices.

I am transporting goods from X to Y. What is the approximate distance I should enter?

You do not need to fill the distance while generating eway bill just mention correct Pincodes of supplier and recipient it would auto update the distance from pincodes for eway bill.
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