Frequently Asked Questions

Solutions to common issues related to TaxationE Way Bill Generation.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How do I change the pickup and delivery location distances in BUSY to allow automatic calculation?

The distance in the transport window is based on the source and target pincode when you create a sale voucher. You can also modify the distance manually as per your needs.

I am unable to view the distance in my generated e-way bill. What should I do?

For viewing the distance in your generated e waybill, you can check the distance in the transport window of the voucher and the distance also mentioned in e way bill printing.

Why is the address correct but the PIN code wrong in the e-way bill in BUSY?

The address may be correct but the PIN code is wrong in the e-way bill in BUSY due to incorrect entry or selection of the PIN code during the voucher entry.

How do I change the vehicle number for the transport details in E way bills?

The vehicle cannot be edited in the E way bill generated from BUSY. You have to change the vehicle no in the transport details window before generating the E way bill.

Why is the distance shown as km on my e way bill generated from BUSY?

The distance shown as 0 km on my e way bill generated from BUSY due to pincodes you have entered in it, because distance will calculate on the basis of pincodes.

Do I need to enter product details while generating E-Way Bill code on BUSY?

Yes, it is necessary to enter product details at invoice for E way bill purpose as E way bills are mandatory for the movement of goods whose value crossed the limit.

Generating E-invoices during server downtime on BUSY. Steps to create invoices with server issues.

If there is a server downtime on BUSY, it may not be possible to generate E-invoices. It is recommended to wait and try again later when the server is back up.

What details do I need to enter in BUSY for successful E-way bill payment?

In BUSY, for successful E-way bill payment, you need to enter details such as station pincode, vehicle number, transporter details (name, GSTIN), and other relevant information related to the E-way bill.

I am unable to add distance between places while generating E-Way bill. Please help.

You do not need to fill the distance while generating eway bill just mention correct Pincodes of supplier and recipient it would auto update the distance from pincodes for eway bill.

What is the proper port code to use for an export shipment to Nepal?

The proper port code to use for an export shipment to Nepal is the port code of the last port in India for more information you can search these details online
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