Frequently Asked
Questions

Q: What details do I need to enter in BUSY for successful E-way bill payment?

In BUSY, for successful E-way bill payment, you need to enter details such as station pincode, vehicle number, transporter details (name, GSTIN), and other relevant information related to the E-way bill.

Q: I am unable to add distance between places while generating E-Way bill. Please help.

You do not need to fill the distance while generating eway bill just mention correct Pincodes of supplier and recipient it would auto update the distance from pincodes for eway bill.

Q: What is the proper port code to use for an export shipment to Nepal?

The proper port code to use for an export shipment to Nepal is the port code of the last port in India for more information you can search these details online

Q: Who do I contact for any BUSY e way billing related queries? Is there a support email/number?

For e way billing related queries in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in

Q: Is there a way to do a test or trial invoice generation in BUSY before official invoicing?

No,you cannot generate an e-invoice for the trial because after generated,it is directly uploaded to the portal,And even if you generate it,so you need to cancel it within 24 hours.

Q: What is the GRN number and where can I find it to put in the E-Way bill?

GRN number is a goods receipt note number that is used in case if you are generate E-waybill ,you can mention GRN number in transport window that appears in voucher

Q: How do I ensure the distance is picked up accurately in the master for E-Way Bill generation?

If you enter the correct PIN code in the party master and click the Check Distance button, the system will automatically pick accurate distance based on the entered PIN code.

Q: Are there any logs or reports I can check to identify issues in e-way bill generation?

No any log or report in BUSY to identify the issue. If any issue face in generatin E- way bill popup will show with reason then you can rectify that issue.

Q: Unable to login to e-invoicing site and registration page in BUSY. What could be the reason?

if unable to login einvoice poratl check internet connection ,ogin credentials and ensure that that time website is not down maintain if issue persists wait sometime try later ogin

Q: Where can I find logs or error reports for the automatic e way billing sync process?

If you are facing any error during e way bill generation in BUSY, then you can correct the error at the same time. No option for any error log report.

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What details do I need to enter in BUSY for successful E-way bill payment?

In BUSY, for successful E-way bill payment, you need to enter details such as station pincode, vehicle number, transporter details (name, GSTIN), and other relevant information related to the E-way bill.

I am unable to add distance between places while generating E-Way bill. Please help.

You do not need to fill the distance while generating eway bill just mention correct Pincodes of supplier and recipient it would auto update the distance from pincodes for eway bill.

What is the proper port code to use for an export shipment to Nepal?

The proper port code to use for an export shipment to Nepal is the port code of the last port in India for more information you can search these details online

Who do I contact for any BUSY e way billing related queries? Is there a support email/number?

For e way billing related queries in BUSY, you can contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in

Is there a way to do a test or trial invoice generation in BUSY before official invoicing?

No,you cannot generate an e-invoice for the trial because after generated,it is directly uploaded to the portal,And even if you generate it,so you need to cancel it within 24 hours.

What is the GRN number and where can I find it to put in the E-Way bill?

GRN number is a goods receipt note number that is used in case if you are generate E-waybill ,you can mention GRN number in transport window that appears in voucher

How do I ensure the distance is picked up accurately in the master for E-Way Bill generation?

If you enter the correct PIN code in the party master and click the Check Distance button, the system will automatically pick accurate distance based on the entered PIN code.

Are there any logs or reports I can check to identify issues in e-way bill generation?

No any log or report in BUSY to identify the issue.
If any issue face in generatin E- way bill popup will show with reason then you can rectify that issue.

Unable to login to e-invoicing site and registration page in BUSY. What could be the reason?

if unable to login einvoice poratl check internet connection ,ogin credentials and ensure 
 that that time website is not down maintain if issue persists wait sometime try later ogin

Where can I find logs or error reports for the automatic e way billing sync process?

If you are facing any error during e way bill generation in BUSY, then you can correct the error at the same time. No option for any error log report.

Frequently AskedQuestions