Frequently Asked
Questions

Q: How do I check which users have generated E way bills and which haven't in BUSY?

BUSY has an option to see which user have generated the vouchers by using the Audit Trail feature. No option to see who generated the E way bill from BUSY.

Q: How can the party name be changed on transactions and will it impact e-way bills?

To change the party name on transactions in BUSY, you can manually edit the party name in the transaction details. However, changing the party name will not impact e-way bills.

Q: What do I do if there is a server or portal issue while generating e-bills?

If there is a server or portal issue while generating e-bills in BUSY, you should wait and try again later. The issue is likely on the server or portal side.

Q: Is there a way to view or print a summary of automatic E-way bill?

You can refer the below mentioned two reports of e-way bill management to view/print summary of Automatic E-way bill: 1 : Generate/Print E-way bill 2 : E-way bill details (Generated By Self).

Q: What if my customer doesn't have GSTIN for the state I'm shipping goods to?

If your customer doesn't have a GSTIN for the state you're shipping goods to, you can select the option for an unregistered dealer while generating the e-way bill in BUSY.

Q: I am transporting goods to multiple locations. How should I handle the E-Way bills?

For transporting goods to multiple locations, you need to generate separte eway bill for each location. For further information you can also consult to your CA or Accountant for that.

Q: How do I activate the bill from and dispatch from option in E-way bill

For use bill from dispatch from option in transport window take bill from- dispatch from in transaction type and mention y on dispatch details required and mention dispatch from address.

Q: How can I only cancel the e-invoice without canceling the original voucher in BUSY?

If you want to cancel the E-invoice without canceling the original voucher in BUSY You need to login on E-invoice portal and cancel the E-invoice manually from the portal

Q: I am getting an error about invalid document type when trying to generate an e-way bill in BUSY. How can I fix this?

If showing invalid document type error while generating eway bill you need to open the voucher in modify mode and check in transport details that transaction type is correctly selected.

Q: I am unable to see the option to generate e-Way bills in BUSY. How can I enable e-Way bill generation?

To generate e-way bill,follow these steps: Step 1 : CLick on transactions Step 2 : GST misc utilities Step 3 : E-way bill management Step 4 : Generate E-way bill

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I check which users have generated E way bills and which haven't in BUSY?

BUSY has an option to see which user have generated the vouchers by using the Audit Trail feature. No option to see who generated the E way bill from BUSY.

How can the party name be changed on transactions and will it impact e-way bills?

To change the party name on transactions in BUSY, you can manually edit the party name in the transaction details. However, changing the party name will not impact e-way bills.

What do I do if there is a server or portal issue while generating e-bills?

If there is a server or portal issue while generating e-bills in BUSY, you should wait and try again later. The issue is likely on the server or portal side.

Is there a way to view or print a summary of automatic E-way bill?

You can refer the below mentioned two reports of e-way bill management to view/print summary of Automatic E-way bill:
1 : Generate/Print E-way bill
2 : E-way bill details (Generated By Self).

What if my customer doesn't have GSTIN for the state I'm shipping goods to?

If your customer doesn't have a GSTIN for the state you're shipping goods to, you can select the option for an unregistered dealer while generating the e-way bill in BUSY.

I am transporting goods to multiple locations. How should I handle the E-Way bills?

For transporting goods to multiple locations, you need to generate separte eway bill for each location. For further information you can also consult to your CA or Accountant for that.

How do I activate the bill from and dispatch from option in E-way bill

For use bill from dispatch from option in transport window take bill from- dispatch from in transaction type and mention y on dispatch details required and mention dispatch from address.

How can I only cancel the e-invoice without canceling the original voucher in BUSY?

If you want to cancel the E-invoice without canceling the original voucher in BUSY 
 You need to login on E-invoice portal and cancel the E-invoice manually from the portal

I am getting an error about invalid document type when trying to generate an e-way bill in BUSY. How can I fix this?

If showing invalid document type error while generating eway bill you need to open the voucher in modify mode and check in transport details that transaction type is correctly selected.

I am unable to see the option to generate e-Way bills in BUSY. How can I enable e-Way bill generation?

To generate e-way bill,follow these steps:
 Step 1 : CLick on transactions
 Step 2 : GST misc utilities
 Step 3 : E-way bill management
 Step 4 : Generate E-way bill

Frequently AskedQuestions