Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
What is the process for e-Way bill extension if vehicle breaks down during transit?
If a vehicle breaks down during transit and the e-Way bill validity expires, there is currently no provision to extend the validity date of the e-Way bill.
What details do I need to enter to manually generate e-bills for low amounts?
To manually generate e-way bills for low amounts in BUSY, you need to enter details such as customer name, supplier details, GSTN number, and other relevant information.
I only see the E way bill error on one computer system. Why does it work on some and not others?
If showing error while generating an e way bill on only one system, then might that system's configuration and settings are not correct or compatible with BUSY.
I am getting an invalid input transit field error while generating eway bills in BUSY. How do I fix it.
For generating the eway bill from BUSY you need to mention either transporter GSTIN or vehicle number in the correct field for generating eway bill from BUSY.
My transporter says he has generated part B but I cannot see it in BUSY. What should I do?
There are no any option to modify the generated E-way bills ,if your transporter has generated part B then you can check it on E-way bll portal
What details do I need to enter in the transporter ID and vehicle number fields while generating bills?
To enter details to generate bill you need to:
Transporter ID
Step 1 : GSTIN
Step 2 : Transporter Number
Vehicle number
Step 1 : Registration number
Step 2 : Type of vehicle
How long does it usually take for BUSY Support to help fix Eway billing problems faced by customers?
It depends on the what type issue is facing by the customer some times get resolved quickly and sometimes takes time to fix the eway bill issue.
How does BUSY calculate distances between locations?
BUSY calculate the distance with the help of your company from pincode that you have specify and the delivery pincode where goods are going to be delivered
Who do I contact if my consignor's GST is blocked for E-Way bill?
If your consignor's GST is blocked for E-Way bill, you should contact the consignor directly and also reach out to the E-Way bill portal helpline for assistance.
What kind of e-way bill related issues can the support team help with?
BUSY customer support provides solution to resolve and troubleshoot the issues regarding E-waybill in BUSY such as
1.Such as configuration of E-waybill
2.Troubleshooting the error related to E-waybill etc